Skip to content

All articles

← Knowledge Base

  1. ⚡ How to a Create Customer Group and enable Third Party Billing?

  2. ⚡ How to add a serialized inventory item to Transfer Order

  3. ⚡ How to connect RepairDesk with Zapier and automate Legwork

  4. ⚡ How to create a Special Parts Order for a Non-catalogued Part?

  5. ⚡ How to create a Special Parts Order for an Out-of-stock Part?

  6. ⚡ How to create a Transfer Order using Low Stock Report?

  7. ⚡ How to process an Exchange in RepairDesk?

  8. ⚡ How to Process the Warranty Claim for a Repair Part?

  9. ⚡ How to Process the Warranty Claim for a Repair Service?

  10. ⚡ How to set warranty for a repair part?

  11. ⚡ How to set warranty for a repair service?

  12. ⚡ How to transfer inventory from one store to another

  13. ⚡How to Manage New Handsets and Sell them on RepairDesk

  14. 🎓 Device

  15. 🎓 Difference: Inventory Item and Service Item

  16. 🎓 Difference: Warranty Claim for a Service and Warranty Claim for a Part

  17. 🎓 Inventory Item

  18. 🎓 Repair

  19. 🎓 Serialized Inventory Item

  20. 🎓 Special Part and Special Part Order

  21. 🎓 Warranty

  22. 🎓 Zapier

  23. 💬 Refund/Exchange

  24. 💬 Serialized Inventory

  25. 💬 Special Part and Special Part Order

  26. 💬 Transfer Inventory

  27. 💬 Warranty

  28. 📖 Adding a New Inventory Item

  29. 📖 Managing Serialized Inventory

  30. Balaji Wireless Integration

  31. Billable Hours

  32. Business KPIs

  33. Buy and Sell Pre-Owned Devices Using BuyBack Widget

  34. Can I add new inventory items from POS?

  35. Can I Change Service Receipt Layout?

  36. Can I change/ edit Invoice number?

  37. Can I create a duplicate invoice?

  38. Can I get notifications when a Ticket is assigned to me?

  39. Can I pause/ hold a customer order and reopen it later?

  40. Can I search any particular customer from the list?

  41. Can I search any specific ticket?

  42. Can I send ticket updates to the customer?

  43. Can I update/ edit an existing ticket's details?

  44. Can I upload device Pre or Post repair device condition image against a repair ticket?

  45. Cash In/Out History Report

  46. Create quick repair ticket using POS

  47. Custom Fields

  48. Custom Fields Against Customers

  49. Customer Portal

  50. Customer Self Service Check-In Widget

  51. Damage Part Report

  52. Deposits Functionality In RepairDesk

  53. Difference in Sales Reports

  54. Direct Print Integration-RepairDesk Printer (For MacOS)

  55. Direct Print Integration-RepairDesk Printer (For Windows)

  56. Dispatch Module

  57. Dual Tax Rate Support For Canada & Peru

  58. DYMO LabelWriter 450 Setup

  59. Employee Activity Log

  60. Employee and Store KPIs

  61. Employee Clock In / Clock Out

  62. Employee Commission Breakdown Report

  63. Employee Dashboard

  64. Employee Payroll Report

  65. Employee Productivity Report

  66. Employee Reports

  67. Enter Access PIN before creating an invoice or adding a payment

  68. Enter PIN before an employee can create repair ticket

  69. EPSON Printer Direct Integration

  70. Franchise Fee Setup

  71. Frequently Asked Questions - FAQs

  72. Getting started with Marketplace

  73. Getting Started with RepairDesk

  74. Gratuity Report

  75. How to Auto generate SKU/UPC code ?

  76. How to make it compulsory to add network,device location and passcode while making repair ticket?

  77. How can I add a device location?

  78. How can I add a new item to inventory?

  79. How can I add and manage Network Carriers?

  80. How can I add company registration number (ABN, ACN or VAT) on an invoice?

  81. How can I add customer information on new ticket?

  82. How can I add Device Location?

  83. How Can I Add Items to POS Basket?

  84. How can I add or update customer information from POS?

  85. How can I add repair device details on new ticket?

  86. How can I Add Terms & Conditions on Receipts, Invoices and Signatures?

  87. How can I add unlocking device details on new ticket?

  88. How can I add/edit customer to an invoice?

  89. How can I assign tax to any inventory item?

  90. How can I change decimal separator in RepairDesk?

  91. How can I change the default view of the purchase order listing?

  92. How can I change what is displayed on Purchase Orders?

  93. How Can I Create a New Purchase Order?

  94. How Can I Create and Manage an Estimate?

  95. How can I Create and Manage Inquiries in RepairDesk?

  96. How can I customize my invoice, ticket label, receipt, and estimate templates?

  97. How can I edit an existing purchase order?

  98. How can I edit customer details?

  99. How can I edit or customize Invoice design?

  100. How can I enable Textlocal SMS API?

  101. How can I export CSV file of existing inventory items?

  102. How Can I Export Repair Tickets To Excel Format?

  103. How Can I Export Repair Tickets To Excel Format?

  104. How can I generate and print Barcode for tangible inventory items?

  105. How Can I Import Multiple Inventory Items in RepairDesk ?

  106. How Can I Integrate MailChimp with RepairDesk?

  107. How Can I Integrate QuickBooks with RepairDesk?

  108. How can I link inventory parts with ticket repair item?

  109. How can I manage invoices in RepairDesk?

  110. How can I manage my purchase order statuses?

  111. How can I manage my suppliers?

  112. How can I manage order status ?

  113. How can I process refund/exchange in RepairDesk?

  114. How Can I Process Warranty Claim for Repair Parts?

  115. How Can I Process Warranty Claim for Repair Services?

  116. How can I save an android phone pattern lock?

  117. How Can I Sell Refurbished Or Pre-Owned Cell Phones in RepairDesk via Trade-In Module?

  118. How can I send follow up emails to customers?

  119. How can I send Invoice via email?

  120. How can I send Job alerts via SMS?

  121. How Can I Send Multiple Invoice Reminder to Customers?

  122. How can I set serial as the default input field when creating a ticket?

  123. How Can I Setup Employee Commission?

  124. How can I setup Repair Tracker Widget?

  125. How can I Setup SMS Broadcast API?

  126. How can I show inventory item on POS?

  127. How can I start and end shift?

  128. How can i track Auto generated Email from Manage Tickets and lead section?

  129. How can I update account password?

  130. How can I update item from the list on POS?

  131. How can I update or delete an inventory item?

  132. How can I update store profile?

  133. How can I upload pictures for inventory items?

  134. How can I use PrintNode?

  135. How can I view all the order details of any customer?

  136. How can I view all the previous orders from POS?

  137. How can I view all the tickets?

  138. How can I view complete ticket details?

  139. How can I view history of specific serialized inventory item?

  140. How did you hear about us report ?

  141. How do I add a new customer?

  142. How do I add a new product on invoice?

  143. How do I add a payment?

  144. How do i adjust inventory through Inventory Adjustment?

  145. How do I change ticket numbers?

  146. How do I create an invoice from ticket screen?

  147. How do I download an invoice in PDF Format?

  148. How do I enable 2 way SMS at Clickatell SMS Gateway?

  149. How do I enable Clickatell SMS Gateway?

  150. How do I manage customers?

  151. How do I manage repairs?

  152. How do I print an invoice?

  153. How do I process a refund?

  154. How do I set Employee Roles and Permissions in RepairDesk?

  155. How do I update my credit card information?

  156. How does RepairDesk calculate profit on a repair?

  157. How Does RMA Work?

  158. How does the Inventory Count functionality work?

  159. How does the inventory section work?

  160. How does the POS section work?

  161. How does ticket section works?

  162. How to add a currency?

  163. How to Add an Employee Account?

  164. How to add device pre/post repair condition?

  165. How to add diagnostic notes to tickets and invoices?

  166. How To Add Multiple SKU's?

  167. How to add new manufacturer or device

  168. How to Add Notes against Customers?

  169. How to Add Payment Method?

  170. How to Add Pre/Post Conditions of Trade-In Devices?

  171. How to add Staff comments?

  172. How to apply a discount in RepairDesk POS

  173. How to charge tax on part cost or retail price only?

  174. How to Convert / Move Trade-In Item to Serialized Inventory

  175. How to Convert/Move Trade-In Item to Serialized Inventory?

  176. How to copy the original ticket notes into the warranty repair ticket?

  177. How to Count Trade in Items Under Inventory Count Module?

  178. How to Create A New Task Type?

  179. How to create a repair ticket?

  180. How to create an invoice, take payment and add payment methods?

  181. How to create invoice for an existing repair ticket using POS

  182. How to create or add new store location?

  183. How to Create RMA for Tickets From the Tickets Screen?

  184. How to delete a repair ticket?

  185. How To Disable Auto Create Inventory Across Multi Store?

  186. How to display time in 12 or 24 hour format in RepairDesk?

  187. How to edit inventory label template?

  188. How to Enable Repair Categories on POS?

  189. How to enable Safeware integration in Repairdesk?

  190. How To Enter & Track Expenses via Expense Management Module?

  191. How to Import/Export Customer List?

  192. How to Integrate Slack with RepairDesk?

  193. How to Integrate Xero with RepairDesk?

  194. How to make it compulsory to add pre/post repair device conditions?

  195. How To Make It Mandatory to enter IMEI/ Serial Number on POS & Tickets?

  196. How to make it mandatory to take customer information?

  197. How to Manage Additional Items in RepairDesk?

  198. How to Manage Leads?

  199. How to manage ticket status?

  200. How to Offer Refunds using PayFacto

  201. How to print mini receipt, ticket label or full invoice

  202. How to Process Exchange Against Trade-In Item?

  203. How to Process Exchange Against Trade-In Item?

  204. How to process payments through Paymentsense in RepairDesk?

  205. How to Process Payments using PayFacto

  206. How to re-assign repair ticket to a technician?

  207. How to Receive Partial Stock and create a Goods Received Note?

  208. How to search for any specific inventory item?

  209. How to Sell an Accessory?

  210. How to set flag notes for the services?

  211. How To Set Up Global Tax?

  212. How To Set Up WooCommerce Integration in RepairDesk?

  213. How to setup & use VAT margin scheme using RepairDesk?

  214. How to setup automatic emails against linked statuses?

  215. How To Setup Cash Drawers If I Am Using Mac?

  216. How to Setup Internal Wiki in RepairDesk?

  217. How to Setup PayFacto with RepairDesk

  218. How To Setup PayPal Payment Integration?

  219. How to Setup Payroll For Employees?

  220. How to Setup Phone Pro in Repair Desk?

  221. How to setup printer to open cash drawer automatically?

  222. How to Setup Repairdesk Wireless Terminal

  223. How to setup Rongta Thermal Printer?

  224. How to setup Shopify Integration in RepairDesk?

  225. How To Setup Star TSP 143 Thermal Printer?

  226. How to Setup Store Progress Tracker?

  227. How to start accepting credit card payments with Stripe?

  228. How to Stop your Emails from going into the Customer Spam Folder

  229. How to Take Deposits in RepairDesk?

  230. How to transfer stock from one store location to another?

  231. How to transfer ticket from one store to another location?

  232. How To Update Individual Item Price Across Multiple Stores?

  233. How to update invoice settings?

  234. How to update multiple invoices at a time?

  235. How to update personal profile or change access pin?

  236. How to upload attachments on repair ticket?

  237. How to Use Gift Cards in RepairDesk

  238. How To Use Inventory / Service Bundles?

  239. How to Use PayFacto with RepairDesk

  240. How to Use RepairDesk Payments

  241. How to use scanning with Marketplace

  242. How to use Store Credits in RepairDesk

  243. How to Use the Cash Register Module in RepairDesk?

  244. How to use the RepairDesk Loyalty Program

  245. How You Can Make your Customer Compliance With GDPR ?

  246. In Transit Inventory Report

  247. Injured Gadgets Integration

  248. Integrate Google Calender With RepairDesk

  249. Introduction to Marketplace

  250. Inventory Adjustment Report

  251. Inventory Reports

  252. Inventory Summary Report

  253. Inventory Summary Report

  254. Inventory Transfer and Inter Company Invoicing

  255. Is there a way to show tickets to all employees?

  256. Item-wise Sales Report

  257. Language Editor - RepairDesk

  258. Low Stock Report

  259. Merge Customers In RepairDesk

  260. MobileSentrix Integration For US & Canada

  261. Multi-Store Report

  262. My account has been set up, how can I add/delete Users?

  263. My Commission Report

  264. New Ticket Listing

  265. Nexus Cellular Integration

  266. OneSource Suppliers Integration

  267. Option to view On Hand Across All stores

  268. OrderSync

  269. Part Consumption Report

  270. Parts4Cells Integration

  271. PayFacto

  272. Payroll Payments Report

  273. Placing an order through Marketplace

  274. Printing

  275. Processing Bill Payments In RepairDesk

  276. Profit and Loss Report

  277. Public API

  278. Recommended Hardware for RepairDesk

  279. Recurring Billing in RepairDesk

  280. Refurbishment Module

  281. Register Sales

  282. Repair Module Configuration

  283. Repair Outlet Integration

  284. RepairDesk Appointments Booking Widget

  285. RepairDesk Connect

  286. RepairDesk Forms

  287. RepairDesk Franchise Management and Inter Company Invoicing

  288. RepairDesk Integration With Square Terminal

  289. RepairDesk PBX Integration

  290. RepairDesk RingCentral Integration

  291. RepairDesk SMS Setup

  292. Sales by item type Report

  293. Sales Reports

  294. Sales Summary Report

  295. Send Job Notifications With RepairDesk 2 way emails

  296. Shipstation Integration

  297. Single payment for multiple invoices

  298. Split Payment Between Multiple Tender Types

  299. Switch User Profile (PIN Login)

  300. Taking Customer Signatures Through Customer Facing Display

  301. Tax Report

  302. Tax Report New

  303. Ticket Counter Display

  304. Ticket Items Report

  305. Ticket Settings

  306. Total Amount by Payment Type Report

  307. Total Revenue by Customer Report

  308. Total Revenue Sales Report

  309. Trade In Report

  310. Transaction Log Report

  311. Two Factor Authentication Process in RepairDesk

  312. Tyro Integrated EFTPOS for RepairDesk

  313. VoiceComm Integration

  314. What is Cash In/Out?

  315. What is Employee Activity Log?

  316. What is Inventory Valuation and How it works in RepairDesk?

  317. What is Store type And How it Woks?

  318. Where can I view and manage all of my purchase orders?

  319. Wholesale Gadget Parts Integration

  320. Z-Report

Feedback and Knowledge Base

(thinking…)