How does the ticket section work?
Please check the video to learn how to run a repair store like a fine-tuned machine and how RepairDesk stands out from the competition.
FAQs
Q. How can I enable a new view if I use the old one?
Ans: To start using the new ticket UI, you first need to enable it by going to Settings > Module Configuration, where you will find an option to enable the "New Manage Tickets UI." Once the trigger is enabled, you can access the new UI by opening any existing ticket from the ticket listing page or creating a new ticket from the Manage Tickets section.
Q. How do I manage all tickets from the listing page?
Q. How can I enable a new view if I use the old one?
Ans: To start using the new ticket UI, you first need to enable it by going to Settings > Module Configuration, where you will find an option to enable the "New Manage Tickets UI." Once the trigger is enabled, you can access the new UI by opening any existing ticket from the ticket listing page or creating a new ticket from the Manage Tickets section.
Q. How do I manage all tickets from the listing page?
Ans: Please check the knowledgebase article to learn more about managing tickets from a ticket listing page.
Q. How do I manage rush jobs?
Ans: Please check the knowledgebase article for details about managing the rush jobs.
Q. How do I manage rush jobs?
Ans: Please check the knowledgebase article for details about managing the rush jobs.
Q. How can I create a new ticket from manage tickets section?
Ans: Please check this knowledgebase article to learn more about creating a new ticket from manage tickets section.
Q. How can I add or update the customer details added in the ticket?
Ans: Please check this knowledgebase article to get more info about how you can update or add new customer within a ticket.
Q. How can I add a new repair line item to an existing ticket?
Ans: Please check this knowledgebase article to learn more about adding a new repair line item to an existing ticket.
Q. How can I add a new repair part & process a warranty claim for a added repair part?
Ans: Please check this knowledgebase article to see more details on how you can add a new repair part to a ticket & how you can process a warranty claim for a added repair part.
Q. How can I add a special part to a ticket?
Ans: Please check this knowledgebase article to learn more about on adding a special part to a ticket.
Q. Can I add an inventory item or upsell an inventory item within a ticket?
Ans: Yes, you can sell an inventory item within a new ticket as well. Please check this knowledgebase article to see more details on how you can upsell an inventory item within a ticket.
Q. How can I create an estimate for a product or a service within a ticket?
Ans: If you want to create an estimate for a product or a service added within a ticket. Please checkout this knowledgebase article for more details.
Q. Can I add private comments for my employee and send Email & SMS to my customers?
Ans: Yes, you can add private comments for your employees within a new ticket UI. You can also send follow up Emails & SMS to your customers. Please check this knowledgebase article for further details.