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Billing

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Billing plays a crucial role in managing your RepairDesk account, ensuring seamless transactions, accessing invoices, and maintaining subscription details.

What you'll need

  • A paid plan.
  • You must be an admin to manage billing or discuss billing information with Customer Support.

Access your billing page

To access your billing page:

  1. Go To Store Settings.
  2. Select Billing.


1. How can I update my payment method? 



To update your payment method, simply navigate to the Billings section in RepairDesk and click on "Update card." This will redirect you to the Stripe payments page where you can add, remove, or set any payment method as default.

2. Where can I find my invoices? 

To view your invoices, go to the Billings section and click on "See all invoices." This action will direct you to the Stripe payment page where you can find all your invoices listed at the bottom.


3. How do I check my active subscription? 

You can view your active subscription on the Stripe payment page. Navigate to the Billings section and click on "Update card" to access your subscription details.

4. I've sold my store and need to export the data. How can I do this? 

Simply visit each module (e.g., invoices, tickets, repairs) and export the data by clicking on the export option located in the top-right corner. If you encounter any difficulties, don't hesitate to contact our support team for assistance.

5. I've sold my store and want to set up a separate account for the new owner. 

Create a new RepairDesk account and input all the new details. Refer to our Getting Started documentation for a step-by-step guide.

6. My account is suspended, what should I do? 

If your account is suspended due to unpaid dues, settle the outstanding balance to restore your account. If there are other reasons for the suspension, please reach out to our support team for further assistance.

7. I'm encountering errors while trying to purchase SMS credits. What could be the issue? 

If you're facing errors while purchasing SMS credits and your card is 3D enabled, it may not be compatible. Try using a different card for the purchase.


8. How can I add a new store location in RepairDesk?

Before adding a new store location in RepairDesk, make sure your license lets you add more stores. If it does, you can follow the steps to add one. If not, you'll need to buy a license by getting in touch with customer support.
  • Log in to your RepairDesk account.
  • Navigate to the Store Settings.
  • Look for the option to manage store.
  • Click on "New" to add a new store location
  • Fill in the details for the new store location, such as name, address, contact information, etc.
  • Save the changes.
  • Your new store location should now be added to RepairDesk, and you can start using it for your business operations.


9. What should I do if I need to close a store location in RepairDesk?
If you need to close a store location in RepairDesk, follow these steps:
  • Log in to your RepairDesk account.
  • Navigate to the Store Settings.
  • Look for the option to manage store.
  • Look for an option to delete the location.
  • Click on 'Action' AND DELETE THE SPECIFIC FORM
  • Once confirmed, the store location will be closed in RepairDesk, and you won't be able to use it for further operations. BUT, YOU HAVE TO CONTACT. SUPPORT FOR THE CANCELLATION OF THE LICENSE OF SPECIFIC STORE.

10. Is it possible to merge databases from two instances of RepairDesk?
Merging databases from two instances of RepairDesk can be complex and may require assistance from the RepairDesk support team or technical experts. 

11. How can I cancel my software subscription? 

To cancel your software subscription, go to the Billings section and click on "Cancel my subscription." You'll be prompted with a form to fill out, and our support team will then validate the cancellation request.

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