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How to Link Facebook page to Connect?

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Overview

Linking your Facebook page to RepairDesk Connect allows you to manage customer messages and interactions from within the RepairDesk dashboard. This article will take you through the steps of linking your Facebook page to RepairDesk Connect, enabling you to efficiently respond to messages and engage with customers.

Known Issue:

If you are using Meta Business manager, you might encounter difficulties with the Facebook integration with Connect. Specifically, the problem affect merchants who are both the owners of the Facebook page and Meta Business Manager. 

Users with relevant permissions, other than ownership of the Meta Business Manager, can successfully integrate Facebook with Connect without encountering any issues.

In the interim, if you are experiencing this problem, we recommend assigning access to your employee or a trusted family member who can connect to the Facebook page from their account. By doing so, you can circumvent the current issue and continue the integration with Facebook seamlessly. Our dedicated team is actively investigating this issue to identify its root cause and implement a resolution promptly. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the matter.

To give someone Facebook access to a Page in the new Pages experience:

  1. Log in to Facebook, then click your profile photo in the top right.
  2. Click See all profiles, then select the Page that you want to switch into.
  3. Click your Page's profile picture in the top right to go to your Page.
  4. Click Settings and Privacy, then click Settings.
  5. Click Page setup, then click View next to Page access.
  6. Next to People with Facebook access, click Add New.
  7. Click Next, type the name or email address of the person you want to give Facebook access, then click their name.
  8. From here, you can choose to give the person Facebook access with full control or partial control:
  9. Scroll down, then click Give Access.
  10. Type your Facebook password, then click Confirm. 
You can learn more about assigning permissions for your Facebook Page here. 


Accessing Facebook Page Linking

  1. Navigate to RepairDesk Homepage: Begin by accessing the RepairDesk homepage. You can log in to your RepairDesk account using your credentials.
  2. Open "RepairDesk Connect": Once logged in, open RepairDesk Connect.

Linking a Facebook Page

  1. Access Settings: Inside RepairDesk Connect, navigate to the left drawer and click on the "Settings" option. This is where you can configure various integrations and settings.

2. Click on "Connect" for Facebook Integration: In the settings section, locate the "Connect" option associated with Facebook Integration. Click on this option to initiate the linking process.


3. Facebook Authentication: After clicking "Connect," you will be redirected to your Facebook profile. This step is necessary to grant RepairDesk Connect permission to access your Facebook pages and manage messages.


4. Select Facebook Pages: Once you've authenticated, you will be redirected back to RepairDesk Connect. Here, you will have the option to select the specific Facebook pages you want to link to your respective store.


5. Save Your Selection: After selecting the Facebook pages, click on the "Save" button. This will finalize the linking process and establish the connection between RepairDesk Connect and your selected Facebook pages.

Message Management

With your Facebook page linked to RepairDesk Connect, you will now be able to view and reply to messages directly from the RepairDesk dashboard. This integration streamlines communication and ensures prompt responses to customer inquiries.


Limitation: You cannot reply to conversations after 24 hours after receiving the message.

Conclusion

Linking your Facebook page to RepairDesk Connect enhances your customer communication capabilities. By following these steps to connect your Facebook page, you can centralize message management, improve response times, and enhance customer engagement. RepairDesk Connect's integration with Facebook pages empowers you to provide efficient and effective communication, contributing to the success of your repair business.

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