The Manage Additional Items feature, previously known as Device Supplied Items has been updated in RepairDesk! No need to fret when creating a repair ticket. Now you can add additional items based on the repair category and customize these for each category as well. Just follow these simple steps.
1- Go to Store Settings, Module Configuration and click on Manage Additional Items.
Q. How can I hide Additional Items on the POS
To view the additional items, click on Manage Custom Fields and Enable the additional items field.
Q. Can I edit additional items from the POS?
A. Currently only those items will be shown on the POS (repair category wise), which are added from Manage Additional Items (Store Settings). You can select the items from that list. If you want to add or remove the items from the list on POS, you have to edit it from the Manage Additional Items section in Store Settings.
Q. Can I add additional items when creating a ticket from Manage Tickets?A. Absolutely! When creating a ticket from the Manage Tickets section, you can add the additional items by clicking on Pre Repair Device Conditions.
Q. Can I edit additional items on the iPad app?A. No. You can only view the changes made from the web on the iPad POS Register. The changes will be shown at the time of ticket creation, on the ticket and customer facing display as well.