Overview

In certain situations, users may find themselves needing to open the cash drawer manually in Repairdesk. This could include instances where cash or cheques were forgotten to be placed in the cash drawer before closing it after a sale or when the cashier has provided incorrect change to a customer. Previously, users were unable to manually open the cash drawer, causing inconvenience and delays in managing cash transactions.

To address this issue, Repairdesk has introduced a feature that allows users to manually open the cash drawer using specific commands or buttons within the software.

This article will guide you through the various methods to manually open the cash drawer in Repairdesk.

1. Enabling Cash Drawer Opening Feature

To enable cash drawer opening, follow these steps:

1. Go to Store Settings.
   
   
   

2. Click on Hardware Settings.

3. Select Direct Print Support.
   
   
   

4. Choose Manage Printer for any printer you want to manage cash drawer.
   
   
   

5. Look for an option that says 'Do you want to set this printer to open cash drawer manually?' under general settings.

6. Make sure that you select 'yes'. By default it's set to 'No'. Then click Save Changes.

By following these steps, you will be able to enable cash drawer opening for your printer.

Important: If the user activates this option for any connected printer and subsequently tries to enable it for another printer, the system will automatically deactivate the option on the previous printer. Please note that this option can only be used for a single printer at a time.

2. Methods for Manual Opening

Following are different ways to manually open the cash drawer in Repairdesk:

1. Keyboard Shortcut Method for Windows Users: If you are using Repairdesk on a Windows system, follow these steps:

   • Make sure that Repairdesk is open and focused on the screen.

   • Press and hold the Ctrl + Shift + E keys simultaneously.

   • The cash drawer will pop open automatically.

2. Keyboard Shortcut Method for Mac  Users: If you are using Repairdesk on a Mac system, use the following steps:
   
   

   • Ensure that Repairdesk is open and active on your screen.

   • Press and hold the Command + Shift + E keys at the same time.

   • The cash drawer will open instantly.
     
     

3. Manual Opening from POS: Another way to manually open the cash drawer is through the Repairdesk Point of Sale (POS) interface. Here's how you can do it:
   

   • Start by launching Repairdesk and accessing the POS.

   • Look for the More Actions button located in the toolbar of the POS screen.
     
     
     

   • Click on the More Actions button and a dropdown menu will appear
   • Within the dropdown menu, you will find a Cash Drawer button. Click on it.
     
     
     
     

   • The cash drawer will open instantly, allowing you to perform necessary actions.
     
     
     

Note: It is essential to note that manual opening of the cash drawer should only be done when absolutely necessary and in accordance with your store's policies and procedures. Ensure confidentiality and security while handling cash transactions.

3. Security 🔒

You definitely don't want every single person in your repair shop to have the ability to open your cash drawer. That's why we've introduced the permissions option.

1. Go to Store Settings.
   
   
   

2. Click on Employees.
   
   
3. Select Manage Roles and Permissions.
   
   
   

4. Choose the desired Role.

5. Expand the POS option by clicking on the '+' sign next to it.
   
   
   

6. Here, you can enable or disable the Allow to open cash drawer manually option for that specific role.
   
   
   

7. Then click Save Changes

By following these steps, you can control who has the ability to open the cash drawer in your shop.

4. PrintNode

1. Go to PrintNode integration.

4. Locate your printer and click 'Edit'.

5. Here you will find and option to turn the manual cash drawer OFF or ON.

5. Key Takeaway

The option to manually open the cash drawer in Repairdesk gives users flexibility and convenience in handling cash transactions. Users can easily access the cash drawer through keyboard shortcuts or the cash drawer button in the POS interface. This allows them to correct incorrect change or add missed cash or checks.

Contact Support

If you have any questions or require further assistance, please visit our website atwww.repairdesk.co or email us at [email protected]. Our support team is ready to help you with any queries or concerns you may have.