Processing Bill Payments In RepairDesk
You can now top-up mobile phones of leading providers with the RepairDesk Bill Payments module. Don't limit your airtime services to only a few carriers. Simply add as many network carriers as you want and send recharge to multiple mobile networks in just a few minutes!
Watch the video below to learn how to top up a mobile account using the RepairDesk Bill Payment module.
Note: This module will work business wise and all providers and networks will be synced business wise.
Frequently Asked Questions
A. Set up wizard shows up only for the first time when you turn on the module. If you have disabled the module and enable it again, the wizard will not be shown. Also if you have replicated these settings on other stores, the wizard will not work again on these stores. However, you will be able to change the value of 911 tax. To add any new networks or providers, you can head to Manage Networks and Manage Providers as discussed in FAQs below.
Q2. How can I add New Providers?
A. Once you have enabled the module, you can add New Provider from following areas.
1. Manage Providers
From this section, you can perform following actions against the added providers:
a. Add new provider
b. Edit existing providers
c. Enable/disable existing providers
2. POS
From POS, you can perform following actions against providers
a. Add new provider
b. Edit existing provider
3. Manage Inventory
From Manage Inventory --> Bill payments --> Add Provider, you can add new provider
.png "Image: https://repairdesk.uservoice.com/assets/216068545/add%20provider(1).png")
While adding New Provider from above mentioned areas, you will get the following pop-up
.png "Image: https://repairdesk.uservoice.com/assets/216068590/add%20provider(2).png")
A. Once you have enabled the module, you can add New Network from following areas.
1. Manage Network
From this section, you can perform following actions against the added providers:
a. Add new network
b. Edit existing networks
c. Enable/disable existing networks
2. POS
From POS, you can perform following actions against networks
a. Add new network
b. Edit existing network
3. Manage Inventory
From Manage Inventory --> Bill payments --> Add Network, you can add new network
.png "Image: https://repairdesk.uservoice.com/assets/216069268/add%20network(1).png")
While adding network from highlighted areas, you will get the following pop-up
.png "Image: https://repairdesk.uservoice.com/assets/216069382/add%20network(3).png")
A. You can add a new plan from following areas.
1. POS
From POS, you can add a plan as shown below
2. Manage Inventory
A plan can also be added from Manage Inventory --> Bill Payments --> Add Plan
A. Absolutely you can import/export payment plans details just like regular inventory item. To know how import/export functionality works, please read this article.
Q6. Do we have any report for bill payments transactions?
Q7. How can I record bill payment in RepairDesk?
.png "Image: https://repairdesk.uservoice.com/assets/216072436/view%20invoice%20history(1).png")
Q8. Can I view all bill payments made against a particular customer?
.png "Image: https://repairdesk.uservoice.com/assets/223625746/Screenshot_2020-10-02%20Centrix%20Mobiles%20-%20POS(1).png")
.png "Image: https://repairdesk.uservoice.com/assets/223648543/Screenshot_2020-10-03%20Centrix%20Mobiles%20RepairDesk%20-%20EmployeeCommission%20User(1).png")
Also while adding a new plan from POS and from manage plans section, you will get a new field to enter commission value specific to that plan.
A. You can view all your transactions made against bill payments from Reports --> Bill Payments Report.
Please note that no status will be shown against service fee in bill payments report.
A. We have made it really easy for you to record bill payments in RepairDesk. Simply create an invoice following the process described in this knowledge base article. You will get an option to record bill payment as shown below.
In case if you have made an invoice and wants to re-open it to record payment, you can simply head to View Invoices from POS and select Print
A. Definitely you can view bill payments history against a particular customer from Manage Customers --> Action button --> View --> Bill Payments History
Q9. Is it possible to send automated email reminders to customers when their bill payment is due?
A. Yes, we have set an automated marketing campaign for you. An automatic email/SMS will be sent to your customers a week before their next bill payment is due.
Q10. How can I set another tax class against a bill payment plan?
A. In module configurations --> bill payments, you can set another tax class that will be applied to bill payment plan added to cart. Please note that it has nothing to do with Dual Tax functionality and you can only change the tax class from module settings.
Q11. Can I change the quantity of bill payments plan?
A. With the new update, you can surely change the quantity of bill payment plans once added to cart.
Q12. Can I select and add same plan against multiple numbers?
A. Yes, you can add multiple plans against the same number. When a customer is selected, the primary number against him will be shown in the cart. Also you can see the link to select number which will redirect you to following popup where multiple numbers can be selected and you can add a new number against that customer from edit screen.
You can select and add numbers from this pop-up.
Q13. How can I set commission on bill payment plans?
A. Just like offering commission on selling inventory items, you can now set commission on bill payment plans. To set commission on bill payments plan, head to store settings --> employee commissions
You can set commission percentage on bill payment plans against a particular employee as shown below
Note: Please note that commission will be applied to base price of the plan and will be allocated to sales person only. In case of bill payments, commission cannot be split between technician and sales person.
All settings for commission module apply to bill payments plan
Q14. Can I add separate terms and conditions for bill payment plans?
A. Yes you can add separate terms and conditions for bill payment plans from module configurations --> Bill payments
Note: Please note that terms and conditions entered here will not be shown on CFD. To display terms and conditions on CFD to capture customer signature, please replicate same terms and conditions on CFD settings.
Q15. Can I import/export the list of providers and networks?
A. Definitely you can import/export the list of providers and networks from bill payments settings as shown below.
.png "Image: https://repairdesk.uservoice.com/assets/223648708/Screenshot_2020-10-03%20Centrix%20Mobiles%20RepairDesk%20-%20BillPayments(1).png")