Choose from a list of our recommended hardware to get going and stay going with zero downtime.

Frequently Asked Questions

1.   Can I use my existing hardware?

For the best experience, we recommend using recommended hardware only.

If you would like to use your existing hardware, we have partnered with PrintNode, which specializes in supporting a wide range of hardware equipment. You can view the complete list here.

Note: PrintNode is a 3rd party application and you’ll be charged $5 / month.

2.    Can I open the cash drawer by clicking a button in Point of Sale?

Opening the cash drawer directly by clicking a button within the Point of Sale (POS) is not supported. The cash drawer is typically connected to a receipt printer and is designed to open automatically when a receipt is printed or manually using a set of keys.

To establish a connection between your cash drawer and the receipt printer, you will need to use an RJ11 cable. Additionally, you can configure the printer to trigger the opening of the cash drawer either before or after the printing process.

For detailed instructions on connecting your printer with a cash drawer, Windows users can refer to this article. Mac users, on the other hand, can find comprehensive guidance in this article.

By following these instructions, you can successfully integrate and synchronize the functionality of your cash drawer with the Point of Sale system, ensuring a seamless transaction experience for your business.

3.    Does RepairDesk support an automatic printing option?

Yes, RepairDesk provides support for automatic printing functionality through the integration of PrintNode. With PrintNode, you can effortlessly print various documents within a span of just 5 seconds. It's important to note that there is an additional charge of $5 per store location for utilizing PrintNode, as it is a third-party application.

PrintNode offers a managed cloud printing service, eliminating the need for you to maintain software or servers for printing purposes. This simplifies your workflow and ensures a seamless printing experience for your business.

For comprehensive information on PrintNode and step-by-step instructions on how to set it up, please click here.

By utilizing the automatic printing feature in RepairDesk with the assistance of PrintNode, you can enhance efficiency and streamline your printing tasks, ultimately contributing to a more productive operational environment.

4.    Can I send a print command using a tablet?

 Yes, it is possible to send a print command using a tablet, provided that PrintNode is enabled on the device. PrintNode serves as the underlying system that facilitates seamless printing from tablets and other compatible devices.

It's important to be aware that there is an additional charge of $5 per store location for utilizing PrintNode, as it functions as a third-party application integrated with RepairDesk.

5.    Can I collect customers' signatures using a tablet?

Absolutely! You can easily capture customers' signatures using any tablet. We recommend utilizing the customer-facing display (CFD) feature, which enables you to seamlessly collect signatures directly on the tablet.

To leverage this functionality and efficiently collect customers' signatures, simply follow the instructions outlined in our documentation. By clicking here, you will gain access to comprehensive guidance on how to effectively utilize the customer-facing display to capture and store customers' signatures.

7. Dymo Label Rolls are expensive, can I use rolls from other vendors?

We don’t recommend buying rolls from other vendors as they might not be supported.