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๐ŸŽ“ Warranty

A warranty is a type of guarantee that you make regarding the functioning of the device as originally described on intended.

If you're in the repair industry, you know that warranty claims are inevitable. Faulty parts, incomplete repair or other issues may force an angry customer to bang at your doors. At this time of panic, you are lost in verifying if the warranty is still applicable or not and how to address multiple types of warranty issues!

But fret not! RepairDesk is here to help and make your life easy. This is why we have redesigned our warranty functionality. Now you can add warranty on all repair services by default so that when a customer comes back during warranty period, you can quickly perform warranty repair and ticket history is updated accordingly.

The first step is to setup warranty duration against each replacement part in inventory. You can either do this manually or via .CSV import.

A repair ticket is only eligible for the warranty claim if (A) the repair ticket already had warranty specified for it, (B) its invoice has been paid, and (C) the warranty claim falls in the specified warranty period. (D) the ticket has a status of "Completed", "Repaired" or "Repaired and Collected".


๐ŸŽ“ Concepts

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