Using a ticket label can help greatly with tracking repair items. By printing a label and sticking it to your customer's item, you can easily identify key information about the repair, such as the customer name, issue & cost. The barcode that is printed onto the label also helps in quickly scanning the item in RepairDesk. All you have to do is scan the ticket label, and voila! All the relevant information will appear in RepairDesk.
This guide helps you set up your DYMO LabelWriter 450, our recommended hardware for use with RepairDesk.
How to set up the DYMO LabelWriter 450 with RepairDesk
Install the printer driver
First, you'll need to download the necessary drivers for your DYMO LabelWriter 450. Use this link and click on the Download button to begin downloading the necessary drivers for your Windows machine.
Once the drivers are installed, connect your label printer through a USB cable to your computer and continue with the installation.
Setting the paper size
Once you've connected the printer, you'll need to configure the correct paper size for it so your labels print properly. Selecting the wrong paper size will result in a cropped print.
Recommended Paper Size
A. Configuring the paper size in the Windows 10 printer settings
1. On your Windows 10 machine, go to the Settings menu and select Devices.
2. From here, select Printers & scanners on the left-hand menu. If your device was installed correctly, it should show up in the list. Select the DYMO LabelWriter 450 option, and click on Manage.
3. Next, click on the Manage button from the above screen and a window will open. From here, click the Printer Preferences button.
4. Click on Advanced button and set the paper size to large.
5. Find the Paper Size option and select the paper size "30336 1 in x 2 - 1/8 in". This roughly translates to about 25.4 mm x 53.97 mm.
Note: Please select the paper size mentioned on the paper roll which is specifically recommended for DYMO LabelWriter 450 printers. The size suggested here is the minimum size. Your paper size should not be less than the one mentioned in this guide.
6. Click OK to save your settings. Your printer should now be configured properly in Windows 10.
Configuring the paper size in RepairDesk
Once you've set up the correct paper size in your operating system settings, it's time to configure it in RepairDesk. Follow these steps to proceed.
1. Launch the RepairDesk web app, then click on Store Settings.
2. Next, select Module Configuration from the left-hand menu, and click on Label Size.
3. Here, you must set paper size accordingly:
(a) If the paper size height is 1 in. and its width is 2.1/8 in.:
Please set the RepairDesk Ticket Label Size to the following values - width: 54 mm; height: 28 mm
Note: For these measurements, the DYMO LabelWriter paper size in the printer settings should be 30336.
(b) If the paper size height is 1.5 in. and its width is 3.5 in.:
Please set the RepairDesk Ticket Label Size to the following values - width: 88 mm; height: 38 mm
Note: For these measurements, the DYMO LabelWriter paper size in the printer settings should be 30321.
Once you're done, click on Save Changes to save your settings. Your label sizes should now be configured correctly in RepairDesk.
Setting up the printer in RepairDesk
Q. How can I manually print a ticket label?
A. To manually print a ticket label, you can either do so from the POS screen or the Manage Tickets module.
(a) Print from POS
When you successfully create a ticket, you can click on the Print Label button at the end to manually print your label.
(b) Print from Manage Tickets
1. Find the ticket that you want to print the label for from the list, click the Action button, and select Ticket Label.
2. From the window that pops up, click Print Label.
3. A window showing a PDF preview of the label will open. From here, click on the Printer icon to proceed with printing.
4. You will then be taken to the Print dialog box of your browser. Make sure the Destination is set to DYMO LabelWriter 450 and that your Paper Size is the right one. Once you're done, click on the Print button to send the print to your label printer.
Q. How can I automatically print ticket labels?
A. RepairDesk lets you automatically print your ticket labels when processing a ticket through Google Cloud Print or PrintNode, depending on your preference. Please refer to the Knowledge Base articles on Google Cloud Print and PrintNode respectively.
Q. How can I customize my ticket label's design?
A. You can customize the design of your ticket label from the Template Editor in RepairDesk.
Go to the Store Settings, and from the left-hand menu underneath Module Configuration, click on Template Editor.
From here, choose the label that you would like to edit, then click on Action and select Edit.
You will then be taken to the template editor where you can modify your ticket label as required. Using the available tags, you can choose to display a host of information on your label as you see fit.
Once you've made the necessary changes, click on the Save button to save your custom layout.
Q. How can I print inventory labels?
A. RepairDesk allows you to print inventory labels for serialized and non-serialized items. When choosing to print labels for a serialized inventory, the labels will be printed based on the serial number assigned to each item. For a non-serialized inventory, your labels will be printed based on the Stock Keeping Unit (SKU) ID of the item.
To learn how to print labels for a serialized inventory, please visit our Knowledge Base article on How to print barcodes for serialized items.