If you have a mobile number entered for SMS on the customer's record, you can send an SMS text notification from a repair ticket to update the customer on the repair progress.

To notify customers about the progress of the repair, you will need an account with SMS Broadcast to enable their API.

 You can set up SMS broadcast API in the settings by checking the box before it and providing your username and password.

At the moment, the service is available for merchants in Australia. 

www.smsbroadcast.com.au

FAQs
Q. What is the sender ID?
A. A sender ID is an alpha-numeric number, ID, or name that helps identify the sender of an SMS. 

Q. Can I use my business name as sender ID?
A. Certainly. In SMS Broadcast, you can use any alphanumeric number or name as your sender ID if it has up to 11 alphanumeric characters or digits.

Q. In which countries SMS Broadcast is available? A. Currently, SMS Broadcast is available in Australia.

Q. How can we enable two-way SMS  using SMS Broadcast?

A. To enable two-way SMS, enable the checkbox for two-way SMS. After enabling two-way SMS, a webhook link will be available. Share that link with the SMS broadcast support service for service activation and empty the field of SMS No/title.

Once the support team replies to the user and enables two-way SMS broadcast in the Default SMS NO/Title, a number will be displayed through which SMS will be sent two-way. Press save changes, and you are good to go with two-way SMS.

Q. Can I select specific employees who will be notified about the SMS?

A. Yes, you can select the employees to whom you want to be notified. Move to the alert setting, select the employees you want, and press save.