FAQ's
FAQs
If you don't want to use the new number and keep using their existing number then the Port In option is for you. you can simply fill out the form and your Port in request will be submitted. it will take around 10 to 15 working days to complete the request.
15. To fill out the Port in form you need to hit the port in tab to see the information regarding the Port in
16. After clicking on the Port in the tab you will see the following information under the port in tab
17. You need to fill out all the information displayed under the tab.
18. Once you will fill out all the information present in the port in tab then you will be able to submit it
19. After submitting the valid information you will see the confirmation message that you have successfully ported your number. You’re good to go now.
Ans: By default, the integrated phone system does not support multiple calls. However, if you require this functionality, you can reach out to our support team. Please note that enabling multiple calls may prevent you from setting a greeting message.
You can use the Ring Group or Single Extension on the 3CX portal to Multiple Calls & Call Queue option to receive single Calls. If the extension is busy on the call queue, then it will go on waiting.
Q. Can I change office hours myself?
Ans: Yes, you can change the office hours by going to the office hours settings in the groups from 3CX dedicated portal.
Q. How to select a specific day when you don’t want to receive any calls?
Ans: Delete that specific day from out of office hour setup to not receive calls for that day every week.
Q. Use Call Queue option on 3CX Portal to allow the record voicemail option when the store is closed?
Ans: Add the extension or voicemail option if the store is closed.
Q. Can I configure IVR myself?
Ans: No, configuring the Interactive Voice Response (IVR) system in Phone System requires assistance from our support team. Please reach out to them for any customization or changes to your IVR settings.
Q. Can we send SMS to unknown callers?
Ans: You can now send SMS messages to both known and unknown callers directly from the call log listing by clicking on the Send SMS icon
Q. How to stop saving the unknown calls into the database?
Ans: There is a trigger available on the configuration page “Unknown call should be saved into database”. You need to disable that trigger to not save unknown calls in the system
Q. How to disable call notifications for specific employees?
Ans: You can disable call notifications for specific employees from the configuration page. You just need to select the employee from the drop-down to turn off the call notifications. You can select multiple employees from the list. See the attached screenshot for reference
Q. How can we buy more SMS for phone pro?
Ans: You can buy more SMS for phone pro. We have given the RD SMS functionality within the phone pro. On the configuration page, there is an option to buy more SMS credits. You can also enable SMS notifications for specific employees. See the screenshot below for the reference
Q. Where can we download the voicemails?
Ans: You can download the voicemails from the call logs. You just need to open the phone pro and click the Call logs tab. If there would be any voicemail available then you will be able to see voicemail text rather than inbound and outbound calls text against the calls. You can click on the download button to download the voicemail. See the screenshot below for reference
Q. How can we add notes against the calls?
Ans: You can add notes against the calls from the call logs section and from the call popup while talking to the customer. See the screenshot below for reference
Add notes from call logs
Q. Does it support multiple calls?
Ans: By default, the phone system does not support multiple calls. However, if you require this functionality, you can reach out to our support team. Please note that enabling multiple calls may prevent you from setting a greeting message.
Q. How can we open the threaded messages inbox?
Ans: After enabling the integrated phone system you would see a Messages Tab on the main configuration page. After clicking on the messages tab you would be taken to the threaded messages.
Q. What if you have multiple stores and single number on RD?
Ans: You can setup IP phones on each store to receive and make calls with a single number but one number can only be linked with one RepairDesk Store for call alerts and call logs at the moment.
Q. Always give disclaimer for call recording to your customers?
Ans: In the US, there is a law If calls are recorded then you need to notify them that the call between you and the other side is being recorded for trainingQ. How to type numbers for a outbound call in Australia?
Ans: To make an outbound call, you have to dial 9 digit numbers or add +61 as a prefix whenever you type the number. Always ignore the "0" prefix while you type the local number. You can only do local calls based on your setup.Q. How to increase the ring time from your 3CX portal?
Ans: On your 3CX portal, the ring time can be changed & increased from Call Handling → Users. By default, the value for ring time is 20 seconds.
Q. How to login on your mobile app or get credentials for the 3CX web application via Integrated Phone System?
1- After enabling the integrated phone system
2- You need to go to the 3CX Portal with your credentials.
3- Just look for Users from the side navigation bar.
4- Open the specific user to view the details.
5- Scan QR code to login into your user account.
