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🎓 Difference: Warranty Claim for a Service and Warranty Claim for a Part

← 🎓 Concepts
If you're in the repair industry, you know that warranty claims are inevitable. Faulty parts, incomplete repair or other issues may force an angry customer to bang at your doors. At this time of panic, you are lost in verifying if the warranty is still applicable or not and how to address multiple types of warranty issues!

RepairDesk offers amazing features for handling warranty claims for both the services and repair parts. No matter what type of warranty does the customer claims, you will be handling all in more or less similar fashion. You would simply diagnose the device to see if there is a faulty part or incomplete repair. Then you will check RepairDesk to see if warranty applies, and process the claim accordingly.

But there are important differences between the warranty claim for a service and warranty claim for a part.

Let's see the differences one by one.

Warranty Claim for a Service


When you diagnose the problem and the defect lies in the provided repair service, then then you can process warranty claim for the repair service in RepairDesk. Note that the following criteria must meet in order to process the warranty claim for a repair service:
  1. Warranty period had been already specified before you created the ticket (see different ways of specifying warranty for a repair service)
  2. The ticket has a status of “Completed”, “Repaired”, or “Repaired and Collected”
  3. The ticket has a paid invoice
  4. Customer’s claim request falls in the specified warranty period
In case the warranty applies, then you will create a new ticket in RepairDesk in order to successfully process the claim. Don't worry about keeping the track of ticket. RepairDesk automatically keeps the log of your warranty status that you can always check in the ticket details. The seamless workflow of processing is the cherry on top. This means you will be able to create the new ticket while  processing the claim without the need to shift between multiple screens.

Warranty Claim for a Repair Part


When you diagnose the problem and the defect lies in the provided repair service, then then you can process warranty claim for a repair part in RepairDesk. Note that the following criteria must meet in order to process the warranty claim for a repair part.
  1. Warranty period had been already specified before you created the ticket (see different ways of specifying warranty for a repair part)
  2. The ticket has a status of “Completed”, “Repaired”, or “Repaired and Collected”
  3. The ticket has a paid invoice
  4. Customer’s claim request falls in the warranty period specified for the part used in the repair
In case the warranty applies, then you will create a new invoice in RepairDesk in order to successfully process the claim. Don't worry about keeping the track of ticket. RepairDesk automatically keeps the log of your warranty status that you can always check in the ticket details. The seamless workflow of processing is the cherry on top. This means you will be able to create the new ticket while processing the claim without the need to shift between multiple screens.  

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