💬 Warranty

Q. How can I create a RMA against a bad part?


A.
While processing warranty claim for bad parts you can create RMA & print label with a single click. For more information, please click here.


Q. How to claim warranty for a repair part?


A. Please check this article to know how to claim warranty for a repair part.


Q. Can I issue refund?


A. Yes. You can utilize the Issue Refund option from Claim Warranty. Once selected, the item/ device is added to the basket on POS. Head to checkout to issue a refund for customer.

To know more about Refund, please click here.




Q. How to claim warranty for Mobiles and Accessories?


A. Warranty claim feature can also be used for Accessories and Mobiles. This is really useful if you sell used mobiles and offer warranty on it or sell brand new mobiles and need to offer 12 months warranty on them. To do so first you need to create serial numbers for accessories or mobiles. You can also specify warranty while creating serials. Once serial numbers are created, you can process warranty for accessories or mobile phones. Just click on Warranty Claim button on POS, enter the IMEI or Serial Number and hit Search. Warranty information for the concerned accessory or mobile will be displayed and you can perform various actions such as in warranty repair or issue refund.


Q. Can I issue refund?
A. Yes. You can utilize the Issue Refund option from Claim Warranty. Once selected, the item/ device is added to the basket on POS. Head to checkout to issue a refund for customer.

To know more about Refund, please click here.



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