How to Add Greeting Message?
Adding a greeting message can enhance the customer experience by providing a warm welcome. Follow these simple steps to set up a greeting message on the 3CX portal.
- Go to “Admin” > “Call handling”.
- Select the queue in which you want to implement the greeting message.
- Go to the “Options”.
- Enable the “Intro Promo” by clicking on it.
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5. Then upload the audio file of the greeting message. Note that the audio file should have to be in WAV format.
6. After uploading the audio file, click on “Save”
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