How to Add Greeting Message?
Adding a greeting message can enhance the customer experience by providing a warm welcome. Follow these simple steps to set up a greeting message on the 3CX portal.
- Go to “Admin” > “Call handling”.
- Select the queue in which you want to implement the greeting message.
- Go to the “Options”.
- Enable the “Intro Promo” by clicking on it.
![Image: https://t9009092827.p.clickup-attachments.com/t9009092827/7030a096-f40c-4971-a9a8-ac2b1d363e28/image.png](https://t9009092827.p.clickup-attachments.com/t9009092827/7030a096-f40c-4971-a9a8-ac2b1d363e28/image.png)
5. Then upload the audio file of the greeting message. Note that the audio file should have to be in WAV format.
6. After uploading the audio file, click on “Save”
![Image: https://t9009092827.p.clickup-attachments.com/t9009092827/b830c83f-3b00-4a63-aaf3-587bcbed0a58/image.png](https://t9009092827.p.clickup-attachments.com/t9009092827/b830c83f-3b00-4a63-aaf3-587bcbed0a58/image.png)