A Service Item (also called "Repair") is what makes RepairDesk and your shop run. Simply said, it’s a cellphone repairing service for a particular Device that you provide to your customers in return of a repairing fee. In RepairDesk, you setup all the service items (or simply “Repairs”) that you offer, then simply start creating tickets for them on the POS. Once a Repair ticket is completed, you can collect payments from the customer. 

Here are a few help articles to get you started with repairs in RepairDesk:

• Manage Repairs
• Configure Repair Module
• Process a warranty claim for a repair service

What's an Inventory Item?

An Inventory Item is either a repair part or a product that you stock in your inventory. A repair part is an inventory item that can be used in a repair service. A product is a device, accessory or gadget that you can sell to your customers.

Here are a few help articles to get you started with inventory items in RepairDesk:

• Add a new Inventory Item
• Manage serialized inventory
• View inventory reports