Watch this video to learn how to create your very first repair ticket!
To create a repair ticket for a specific device repair, click on "Create Ticket." This action will open a new window where you can enter the required details. If you have just started using Repair Desk and want to update a ticket, simply click on the ticket number and enter the desired value.
When creating a repair ticket, it's essential to provide accurate repair details for efficient workflow management.
3.1. Customer Details
To start a repair ticket, enter the customer's details or search the existing customer database. You can search for a customer by name, phone number, or email address. This feature helps in retrieving customer information quickly. In case you would like to search from an existing customer database. You can search a customer by name, phone number or email address
3.2. Adding Device Issues
Select the device model, such as "iPhone 6," and specify the device issue. You can select multiple issues related to the customer's device or add new device issues. This step ensures proper identification of repair requirements.
3.3. Entering Device Information
Enter the device's IMEI or serial number, set the task finish date and time, and add the price for the repair. Click on "Add Line Item" to include the repair item in the ticket.
3.4. Assigning Tasks and Technicians
From the action menu, tasks can be assigned to technicians. This feature allows you to reassign tasks to different technicians based on their availability and workload.