Using RepairDesk app in Offline Mode

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The RepairDesk iPad POS Software has an Offline Mode that is available to all users. This mode is designed to provide uninterrupted POS functionality in case of connectivity issues.

This Knowledge Base article will help you understand how the offline mode works, what you can and cannot do, and how to use it.

What You Can Do

  • Add customers 
  • Create and edit ticket and invoices 
  • Collect payments through cash
  • Print thermal receipts using Star TSP, Brother Label Printers and EPSON Printers

What You Cannot Do

  • Log out of your account
  • Switch to another store 
  • Upload pre-repair/post-repair images while creating a ticket 
  • Take customer signatures through the Customer Facing Display 
  • Use the Estimates module
  • Use payment integrations 
  • Use the Shift Management module 
  • Refund invoices 
  • Add or adjust inventory 
  • Edit customer details 
  • Send any emails

Note: You may have to face the issue for inventory records going in the negative. It is recommended that you check your physical inventory every time before selling an inventory item from the iPad while in offline mode.

Please follow these steps to use the offline mode on the iPad POS Register:

  1. Log in to your RepairDesk account. 
  2. Go to Settings and tap Offline Mode, then turn on the trigger to enable Offline Mode. 

  3. Once the option is selected, a pop-up for Terms and Conditions (that are also listed above) will appear. 

  4. When your internet connection is lost, you will be allowed to use the app in offline mode by enabling the toggle “Use App in Offline Mode Now” in the Settings menu. 

  5. You can add a customer from the POS when in offline mode. 
  6. You can create and edit tickets and invoices in offline mode. 

  7. Payments can be made through cash only in offline mode. 

  8. You have to sync the pending tickets and invoices before disabling offline mode. 

  9. If you’re back online, you first have to sync the offline data, and then disable the toggle for offline mode. 

  10. After your data is synced, the changes will be saved and you can disable the offline mode toggle. 


Q. Can we print labels and thermal receipts in offline mode?
A. Yes, you can. However, the Wi-Fi connection for your iPad should not be off. If the Wi-Fi is off, you cannot print the label or invoice.

Q. Can we pay through any other payment method except cash?
A. No. You can only pay through cash in offline mode.                              

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iPad POS App

  1. Using RepairDesk app in Offline Mode
  2. How To Create A Ticket In iPad App?
  3. How To Convert A Ticket Into An Invoice via iPad App?
  4. How to setup PayPal Here?
  5. How To Refund An Invoice Using iPad POS Register?
  6. How to Add Customer from RepairDesk iPad POS Register app?
  7. How To Take Customer’s Signature in iPad App?
  8. How to Search Repairs in iPad App?
  9. How to Add Pre-Repair or Post-Repair Conditions in RepairDesk iPad POS Register app?
  10. How Switch Store in iPad App?
  11. How to Synchronise Data in iPad POS Register App?
  12. How to Add Notes in iPad App?
  13. How to Process Payments with Square in iPAD POS Register?
  14. Setting Up Square Deep Integration with RepairDesk iPAD POS
  15. How To Accept Payments via Stripe?
  16. How To Start and End Shift in iPad App?
  17. How to Setup Star TSP 100 (LAN) Printer for RepairDesk iPad POS Register?
  18. How Can I Edit and Update Ticket Using RepairDesk iPad POS Register App?
  19. Can I update QTY, Item Price, Tax Class or offer line item Discount Using RepairDesk iPad POS Register App?
  20. How to Setup and Use Cash Drawer Functionality in RepairDesk iPad POS Register App?
  21. How to process payments using iZettle in RepairDesk iPad POS Register?
  22. How to change Tabs List View in iPad POS Register?
  23. How to setup Inventory Valuation and Inventory Adjustment Methods on iPad?
  24. How to print using Google Cloud Print and Print Node through RepairDesk iPad POS Register app?
  25. Which POS triggers are replicated from web on iPad POS Register App?
  26. How to Setup EPSON Printer for RepairDesk iPad POS Register?
  27. Tyro Integrated Eftpos for RepairDesk IPad POS Register
  28. How To Setup Customer Facing Display on iPad POS Register App?
  29. How to Setup Brother Label Printers with RepairDesk iPad POS Register app?
  30. How To Upload Pre/Post Repair Images From iPad POS Register?
  31. Which events are triggered to send automatic emails from iPad POS Register app?
  32. How Custom Fields work on iPad POS Register App?
  33. Offer Loyalty through the iPad app
  34. Selling and Redeeming Gift Cards from the iPad app
  35. Issue, Redeem and Revert Store Credits through the iPad app
  36. Using RepairDesk Payments on RepairDesk iPad app
  37. How to use Inventory / Service Bundles in iPad?
  38. How to Manage Custom Fields Against Customers in iPad?
  39. Billable Hours Category
  40. How to use Special Part Order in iPad POS Register?
  41. Applying VAT Margin on products which sell through iPad
  42. Estimates Module In iPad POS Register

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