Create quick repair ticket using POS
Let's take an example, you want to repair a tablet. Click on the "Tablet Repair" button to add a device.
Click "Apple" or any other company from which your device belongs.
Suppose it's iPad 9. Click on "iPad 9"
Select relevant service. Costs here are preset by you.
Click "NEXT STEP"
If you want to add any part then Click "ADD PART"
If it's in your inventory then click on inventory item, either way Click "SPECIAL PART ORDER" to purchase anything from outside
Add relevant details for your part.
Click "NEXT STEP"
Add relevant details of the device
If the device is locked by a passcode then Click "Passcode" and add the passcode in the field.
If it's locked by pattern, then Click "Pattern Lock". A new popup will appear where you will draw a pattern and Click "Save"
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To add any diagnostic notes Click the "Diagnostic Note" field and add your note.
Repair charges are calculated automatically but you can add or subtract from here as per your discussion with the customer.
To add device's pre-repair condition Click "Device Pre-Repair Condition Checklist"
You can use these buttons to quickly add device's condition
To take customer's signature, click on 'In-take customer signature'
If you're using an iPad, you can take customer signatures directly on the device. Otherwise, use mouse.
Click the "I accept terms and conditions" button then click 'save'.
To manage custom fields click on "Manage Custom Fields"
Check fields and then click "Save Changes"
At the end, click "CONFIRM"
Order will appear on your left