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Create quick repair ticket using POS

Watch the video below to learn how to create tickets for in store repairs using RepairDesk POS.



Let's take an example, you want to repair a tablet. Click on the "Tablet Repair" button to add a device.

Screenshot of Lets take an example you want to repair a tablet Click on the Tablet Repair button to add a device


Click "Apple" or any other company from which your device belongs.

Screenshot of Click Apple or any other company from which your device belongs


Suppose it's iPad 9. Click on "iPad 9"

Screenshot of Suppose its iPad 9 Click on iPad 9


Select relevant service. Costs here are preset by you.

Screenshot of Select relevant service Costs here are preset by you


Click "NEXT STEP"

Screenshot of Click NEXT STEP


If you want to add any part then Click "ADD PART"

Screenshot of If you want to add any part then Click ADD PART


If it's in your inventory then click on inventory item, either way Click "SPECIAL PART ORDER" to purchase anything from outside

Screenshot of If its in your inventory then click on inventory item either way Click SPECIAL PART ORDER to purchase anything from outside


Add relevant details for your part.

Screenshot of Add relevant details for your part



Click "NEXT STEP"

Screenshot of Click NEXT STEP


Add relevant details of the device

Screenshot of Add relevant details of the device


If the device is locked by a passcode then Click "Passcode" and add the passcode in the field.

Screenshot of If the device is locked by a passcode then Click Passcode and add the passcode in the field


If it's locked by pattern, then Click "Pattern Lock". A new popup will appear where you will draw a pattern and Click "Save"

Screenshot of A new popup will appear where you will draw a pattern and Click Save

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To add any diagnostic notes Click the "Diagnostic Note" field and add your note.

Screenshot of To add any diagnostic notes Click the Diagnostic Note field and add your note


Repair charges are calculated automatically but you can add or subtract from here as per your discussion with the customer.

Screenshot of Repair charges are calculated automatically but you can add or subtract from here as per your discussion with the customer


To add device's pre-repair condition Click "Device Pre-Repair Condition Checklist"

Screenshot of To add devices pre-repair condition Click Device Pre-Repair Condition Checklist


You can use these buttons to quickly add device's condition

Screenshot of You can use these buttons to quickly add devices condition


To take customer's signature, click on 'In-take customer signature'

Screenshot of To take customers signature click on In-take customer signature


If you're using an iPad, you can take customer signatures directly on the device. Otherwise, use mouse.

Screenshot of If youre using an iPad you can take customer signatures directly on the device Otherwise use mouse


Click the "I accept terms and conditions" button then click 'save'.

Screenshot of Click the I accept terms and conditions button then click save


To manage custom fields click on "Manage Custom Fields"

Screenshot of To manage custom fields click on Manage Custom Fields


Check fields and then click "Save Changes"

Screenshot of Check fields and then click Save Changes

At the end, click "CONFIRM"

Screenshot of At the end click CONFIRM


Order will appear on your left

Screenshot of Order will appear on your left


Click on Create Ticket, a Ticket will be created.

Note: While booking a repair job if you would like to take deposit to order special part, hit checkout button which will create a repair ticket + invoice automatically.


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