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Why RepairDesk PhonePro?

One of the common mistakes cell phone repair business owners make is investing in multiple solutions for individual tasks.

Typically, cellphone repair businesses use a landline system to take phone calls while their POS system operates independently. This kind of setup works if only one customer calls at a time. However, that’s not always the case. You often receive multiple calls simultaneously, and end up answering only one.

Here’s an example:

Integration with POS

To ensure you don’t miss out on any calls or repair quote requests, your phone system must integrate with your POS system. Modern business phone systems offer calling, text messaging, and display customer details all in one place. The aim is to ensure that your business is reachable by customers and can answer their queries most efficiently.

Customer Ticket Details and Call Notes

Moreover, a traditional phone system does not display any information except the caller’s phone number. You don’t get ticket details or information about any previous orders.

During a call, you often have to jot down specific details that the customer wants your technicians to address. You can take notes with your existing phone system, but the notes can’t be saved into your CRM. To be able to do that, you need an integrated phone system.

Multiple Numbers for Calls and Texts

Another hassle that repair shop owners have to deal with is having multiple numbers for calls and text messages. This makes it difficult to keep track of customer inquiries and you even end up losing potential customers. With an integrated phone system like PhonePro, you can use a single mobile number for calls and texts, and receive pop-up notifications within your POS.

VOIP is Better than Traditional Phone Systems

A cloud-based VOIP system goes far beyond a PBX phone system. You get the opportunity to leverage more features and improve communications. It helps you meet your customers’ expectations with swift responses and more oversight of call records.

VOIP systems are also easier to scale. With a traditional phone system, you would require additional hardware. But with a VOIP solution, scaling your phone system is a matter of a few clicks. Like any other software, PhonePro is updated regularly in the backend without causing any delays in your workflow.

Below is a detailed comparison demonstrating how PhonePro stands out from the other business phone systems in the market.

PhonePro (powered by 3CX)

Tailored to work for cellphone repair businesses, PhonePro checks all the boxes for you. It seamlessly integrates with RepairDesk through an easy setup and lets you handle multiple customers like never before. The innovative feature to capture callers’ information and enable direct appointment bookings is a game-changer for repair businesses.

A Single Number for Calls and Texts

No other tool unifies communications and brings all your customers in one place like PhonePro. With a single number for all your calls and text messages, you can never miss another potential customer. PhonePro takes away the hassle of requiring ticket details from existing customers.

It displays their ticket information right in your POS screen the moment they call you.
You can see who is calling from both the RepairDesk web app and the 3CX mobile app.
You can quickly view and open tickets for ongoing repairs and even see when they last visited your repair shop.
You can port your existing phone number to PhonePro. It works with your existing hardware supported by 3CX.
Popup Notifications and More

There’s only so much you can do with pop-ups, right?

But with PhonePro, you can do a lot.

When you receive a call from a new customer, a popup appears in your POS.

The popup displays the caller’s number, and you can edit and add the customer details right then and there. What’s more?

You can take notes within the popup during the call. This helps collect customer information effortlessly.
You can also turn the call into a lead from within the popup
You can send quotes, repair information, and your store address while you’re still on call.

This is why merchants switch from other phone systems to RepairDesk PhonePro

SMS Automation

We understand the challenges of running a repair business. So here’s a new feature that allows you to address unattended customers with a custom text message. Even if you’ve just attended their call, you can send some extra bit of information for better customer service.

You can send store directions and repair quotes while on a call
You can share social media links to boost engagement
You can set up different custom messages for missed calls and follow-up texts.
Call Logs, and Call Routing

Any time you receive a call, PhonePro notifies you within RepairDesk and via email. If something still goes unnoticed, don’t worry. All your calls are saved for future review.

You can analyze call recordings to improve your customer service and ring back the numbers you’ve missed.
You can route incoming calls to a different number if you’re too busy
New leads are automatically created in RepairDesk for each call received in PhonePro
You can link call recordings with tickets to let technicians understand exactly what a customer wants.
IVR and Advanced Digital Receptionist

With custom IVR options in PhonePro, you can set up different actions for each dialer key. For instance, when your customer dials ‘1’, it can be interpreted as “talk to a technician and get a quote”, or they can dial ‘2’ to talk to a customer support representative and get repair updates.

Going beyond the IVR functionality, PhonePro allows you to create your own digital receptionist.

You can create actions based on given prompts.
You can route calls to different departments, to the right persons, or extensions.

The best part: While other phone system providers charge per extension, PhonePro comes at a flat rate and allows you to create as many extensions as you want.

PhonePro walkthrough video

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