🎓 Special Part and Special Part Order
In RepairDesk, a Special Part is any item that your business rarely engages with. This could be any item, whether you stock it or not, but you need to serve the customer whenever they come in. With RepairDesk's Special Part feature you can easily create repair tickets that need re-ordering the Special Parts.
So, if your repair service needs re-ordering a part, then you can achieve that in the following ways:
- Creating a Special Part Order of a Non-catalogued Part
- Creating a Special Part Order of a Out-of-Stock Part
CASE 1
In case of you create a special order for a catalogued part (i.e. the part you maintain in the inventory), a separate log is created for it for the record. When you will receive the ordered part you can mark it received and it will be available in the ticket for the repair job. In addition, the inventory level for the special part will be updated and the customer will also get notified via text or email.
NOTE: While creating a special part order, you can choose to create a Purchase Order (PO) as well. This will allow you to reference a Goods Received Note (GRN) for the ordered special part.
CASE 2
In case of non-catalogued part (i.e. the part that you do not maintain in the inventory), the log will be created on the Special Ordered Items page. When you will receive the ordered part you can mark it received and it will be available in the ticket for the repair job. In addition, the customer will also get notified via text or email.
NOTE: While creating a special part order, you can choose to create a Purchase Order (PO) as well. This will allow you to reference a Goods Received Note (GRN) for the ordered special part.