Knowledge Base

  1. Getting Started 

    1. Getting Started with RepairDesk (Web App)
    2. Getting Started with RepairDesk iPad POS Register
    3. How the Tell A Friend Feature Works
    4. Getting Started with RepairDesk (Mobile App)
  2. 1 - POS (Point Of Sale) 

    1. How does the POS section work?
    2. Create quick repair ticket using POS
    3. How to create invoice for an existing repair ticket using POS
    4. How can I process refund/exchange in RepairDesk?
    5. Custom Fields
  3. 2 - Tickets 

    1. How does ticket section works?
    2. How to create a repair ticket?
    3. How does RepairDesk calculate profit on a repair?
    4. How Can I Export Repair Tickets To Excel Format?
    5. Enter PIN before an employee can create repair ticket
  4. 3 - Invoices 

    1. How can I manage invoices in RepairDesk?
    2. How do I create an invoice from ticket screen?
    3. Single payment for multiple invoices
    4. How can I Add Terms & Conditions on Receipts, Invoices and Signatures?
    5. Enter Access PIN before creating an invoice or adding a payment
  5. 4 - Inventory 

    1. How do I manage repairs?
    2. How does the inventory section work?
    3. How To Add Multiple SKU's?
    4. How Can I Import Multiple Inventory Items in RepairDesk ?
    5. How To Enable Email Notifications for Items With Low Stock?
  6. 5 - Software Settings 

    1. How to display time in 12 or 24 hour format in RepairDesk?
    2. Dual Tax Rate Support For Canada & Peru
    3. How can I update account password?
    4. How can I update store profile?
    5. How can I add a device location?
  7. 6 - Hardware & Cloud Print 

    1. Recommended Hardware
    2. How can I use PrintNode?
    3. How can I use Google Cloud Print?
    4. DYMO LabelWriter 450 Setup
    5. How to setup printer to open cash drawer automatically?
  8. 7 - Employees 

    1. How to Add an Employee Account?
    2. How do I set Employee Roles and Permissions in RepairDesk?
    3. Employee Dashboard
    4. What is Employee Activity Log?
    5. How to update personal profile or change access pin?
  9. 8 - Customers 

    1. How do I manage customers?
    2. ⚑ How to a Create Customer Group and enable Third Party Billing?
    3. How to Import Multiple Customers in RepairDesk?
    4. How to Add Notes against Customers?
    5. Can I search any particular customer from the list?
  10. 9 - Integrations 

    1. Customer Portal
    2. How Can I Integrate QuickBooks with RepairDesk?
    3. How to Setup Internal Wiki in RepairDesk?
    4. MobileSentrix Integration For US & Canada
    5. Ticket Counter Display
  11. API 

    1. Public API
  12. RepairDesk Mobile App 

    1. How Can I Create Repair Ticket In RepairDesk Mobile App?
    2. How Can I View Tickets In RepairDesk's Mobile App?
    3. How Can I Edit Ticket In RepairDesk's Mobile App?
    4. How Invoice Module Works In RepairDesk's Mobile App?
    5. How To Edit An Already Created Invoice In RepairDesk's Mobile App?
  13. iPad POS App  

    1. Using RepairDesk app in Offline Mode
    2. How To Create A Ticket In iPad App?
    3. How To Convert A Ticket Into An Invoice via iPad App?
    4. How to setup PayPal Here?
    5. How To Refund An Invoice Using iPad POS Register?
  14. Payment Integrations 

    1. How to Use RepairDesk Payments
    2. How to integrate TSYS with RepairDesk?
    3. How To Setup PayPal Payment Integration?
    4. How to start accepting credit card payments with stripe?
    5. Tyro Integrated EFTPOS for RepairDesk
  15. Purchase Order 

    1. How Can I Create a New Purchase Order?
    2. How can I edit an existing purchase order?
    3. Where can I view and manage all of my purchase orders?
    4. How to Receive Partial Stock and create a Goods Received Note?
  16. Reports 

    1. Difference in Sales Reports
    2. Sales Reports
    3. Multi-Store Report
    4. Sales Summary Report
    5. Register Sales
  17. SMS 

    1. RepairDesk SMS Setup
    2. How do I enable Clickatell SMS Gateway?
    3. How can I Setup SMS Broadcast API?
    4. How can I enable Textlocal SMS API?
    5. How can I send Job alerts via SMS?
  18. Supported Language 

    1. Language Editor - RepairDesk
    2. How can I customize my invoice, ticket label, receipt, and estimate templates?
  19. Widgets 

    1. RepairDesk Appointments Booking Widget
    2. Buy and Sell Pre-Owned Devices Using BuyBack Widget
    3. Customer Self Service Check-In Widget
    4. How can I setup Repair Tracker Widget?
    5. Taking Customer Signatures Through Customer Facing Display
  20. πŸ’¬ FAQs 

    1. πŸ’¬ Special Part and Special Part Order
    2. πŸ’¬ Serialized Inventory
    3. πŸ’¬ Warranty
    4. πŸ’¬ Refund/Exchange
    5. πŸ’¬ Transfer Inventory
  21. πŸŽ“ Concepts 

    1. πŸŽ“ Repair
    2. πŸŽ“ Device
    3. πŸŽ“ Inventory Item
    4. πŸŽ“ Serialized Inventory Item
    5. πŸŽ“ Special Part and Special Part Order
  22. All articles 

    1. How do I manage customers?
    2. How does the POS section work?
    3. How Can I Create a New Purchase Order?
    4. Printing
    5. Recommended Hardware

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