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138 results found

  1. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    113 votes
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    6 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Good News! RepairDesk android app (beta edition) is available on play store & you can download it from this link:-

    https://play.google.com/store/apps/details?id=com.rdmobile

    Features available:-

    - Dashboard
    - Create or edit repair ticket
    - Add notes or upload pre/post repair attachment
    - Collect customer digital signature before or after a repair is completed
    - Create or edit invoice
    - Add payments
    - Email Invoice
    - Cloud-based syncing with your store
    - Create new customers or use existing ones
    - Scan ticket, scan the invoice and scan inventory functionality
    - Add new inventory item, casual item, device & repair problem
    - Switch store functionality
    - Inventory Adjustment on enabled accounts

    We hope you ’ll ❤️ it.

    We’d love to hear your feedback. Email us at [email protected] with feedback/report bug or request enhancements.

  2. Create loyalty module

    It would be great it there was a loyalty module that we could turn on or off (depending on whether the merchant wants a loyalty program or not) with various settings I.e if they want to give points for rewards or just build up loyalty dollars that the customer could then use for payment or part payment ect. I would be great if the loyalty points/dollar balance was displayed on the customers receipt/mini invoice/invoice and also in email communications

    88 votes
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    11 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    RepairDesk has finally launched loyalty module in RepairDesk so you can better engage and retain your customers. Have your store offer a Loyalty Program to your customers and reward them for their business by offering them purchases in-store through loyalty points.
    The loyalty module is available in the “Enterprise Version” of RepairDesk.
    You can learn more about from the following knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1936771-how-to-use-the-repairdesk-loyalty-program

    Also, you can learn more from this video:-
    https://youtu.be/Q3Va0eT-St4

    If you are interested in setup it in your account, please feel free to reach out at [email protected]

  3. Be able to take a Deposit

    As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

    61 votes
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    14 comments  ·  Admin →

  4. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    42 votes
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    13 comments  ·  Admin →

  5. Make repairdesk app

    We need a repairdesk app for iOS and android devices. The web based repairdesk is fine for Windows/Mac computers but on an iPad the web based version is hard to use

    41 votes
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    14 comments  ·  Admin →

  6. gift certificate\ store credit option

    Option to add in a gift certificate, sell them in the POS and print two receipts one showing the purchase and one to act as a gift certificate. when a customer purchases a gift certificate it creates a record of the sale with the dollar amount available. later the customer can use the gift certificate as a form of payment you would enter the code off the printed gift certificate and it would deduct the sale off the balance recorded with that code.

    The same system could then be used for in store credits from returns.

    21 votes
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    4 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    RepairDesk has introduced loyalty and store credits module in “Enterprise version”.
    Store credits module will allow you to offer in-store credit to your customers instead of cash for trade-ins and refunds. This feature keeps a record of how much a customer has in-store credits, and allows them to use it to pay for repairs or purchases.

    With “Gift cards” module, you can sell gift cards to customers, so that they may be able to pay for a repair using the card instead of cash. This feature is designed to create gift cards directly from the POS that your customers can then redeem in the future.

    You can learn more about the “Store Credits” module from the following knowledgebase article:-
    https://help.repairdesk.co/knowledgebase/articles/1937059-how-to-use-store-credits-in-repairdesk

    Also, you can learn more from this video:-
    https://youtu.be/OMlWGA6tb58

    You can learn more about the “Gift Cards” module from the following knowledgebase article:-
    https://help.repairdesk.co/knowledgebase/articles/1937014-how-to-use-gift-cards-in-repairdesk

    Also, you can learn more from…

  7. add device color

    add a field for device color when creating new ticket

    21 votes
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    1 comment  ·  Admin →

  8. Automated status change to "customer reply" after receiving a mail/SMS

    I come from repairshopr and one of the most usefull things in repairshopr was how easily you saw where something changed.

    Especially in the tickets. The moment a client responded through email or sms it not only put it in the ticket but that ticket changed to "customer reply".

    So you saw immediately when a customer responded. And you didn't need to go looking through your mail (which doesn't show when a mail arrived). Also when a collegue is on holidays you can easily see when something happens in his tickets.

    21 votes
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    3 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Hello Everyone,

    Good News. We heard your voice and introduced this option. 

    You don't need to go looking through or track the updates when a customer responds to you through email or SMS. There is an automated status change of any open repair ticket to "customer reply" whenever you receive a email/SMS regarding that ticket.

    You can enable this option from Store Settings > Module Configurations > Tickets > Enable the trigger 'Automatically change ticket status when customer replies by email/SMS'

    You can also select any other open ticket status from list other than "Customer Reply" 

    Please review and if you have any additional questions/feedback, you can reach us at [email protected]

  9. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    20 votes
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    5 comments  ·  Admin →

  10. Please make it mandatory (or optionally mandatory) to enter customer info

    20 votes
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    1 comment  ·  Admin →

  11. Integrate with tyro payments

    If love to see RD integrated with tyro payments, Australia's largest independent eftpos provider.

    With Tyro there are no hidden costs, lock-in contracts, set-up, admin or break fees and they're merchant service fees are transparent.

    And you can take payments from all major EFTPOS, credit and debit cards including UnionPay and Apple Pay. That's why a lot of Australian merchants choose to use tyro rather than the offerings of the big banks

    If it was integrated it would streamline things by taking card payments with Tyro’s reliable Tap&Go EFTPOS terminals, it would eliminate double data entries and re-keying errors, and…

    18 votes
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    1 comment  ·  Admin →

  12. Checkout Customers that have Paid in Full

    The ability to checkout a customer again who has already paid the full amount upfront is not an existing option.

    Would like to be able to pull up open tickets in POS to 'Checkout' customer so they can sign off (terms and conditions) on the completed repair, and the ticket is marked complete.

    18 votes
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    2 comments  ·  Admin →

  13. Remove Notifications when they have been taken care of.

    When a ticket is past due and we take care of it, the notification is still there.

    15 votes
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    1 comment  ·  Admin →

  14. Add VAT Margin Tax scheme for Trade In sales

    In the UK and other EU countries, we pay full VAT on our repairs and sales, but on Trade Ins we only need to pay VAT on the margin.

    The VAT should be calculated on the difference between the selling price and buying cost, NOT including repair costs.

    As RepairDesk does not allow this type of VAT calculation, the reports are useless to any VAT registered business who is in the used device market as it will calculate the VAT incorrectly.

    This also means I will have a load of extra work to by calculating it myself on a spreadsheet.

    15 votes
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    3 comments  ·  Admin →

  15. Option to split the payment in tradein section

    We buy lot of phones from customers. Sometimes we pay the customer with differents methods.
    For example.
    I buy an iphone 200€ and give to the customer 100€ Cash and 100€ Chèque.

    14 votes
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    0 comments  ·  Admin →

  16. CREATE A INVENTORY COUNT SHEET THAT IS PRINTABLE WITH ITEM> AND BLANK SPACE NEXT TO FOR THE CURRENT COUNT IN WHICH IS COUNTED.

    A COUNT SHEET WITH THE LOCATIONS CURRENT ITEMS IT STOCKS. AS TO WALK THROUGH YOUR LOCATION WITH THE BLANK COUNT SHEET. FILL IN THE BOXES WITH THE CURRENT COUNT AND TAKE BACK TO DESK TO INPUT OR COMPARE TO SYSTEM. FOR THE ABILITY TO VERIFY STOCK WITH SYSTEM LEVELS TO ASSURE ACCURACY

    14 votes
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    2 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Hi there, We are pleased to inform you that we have update “Inventory Count” functionality.
    You can add items of your choice for count by applying the search filters.
    Once items are added in the list, you can select multiple items and click on “Print” from Action button. It will allow you to print count sheet of your selected items.
    You can count the items and fill the sheet manually in “Counted” field.
    You can come back to the system and enter the counted values in the system and process the count functionality to verify the stock and keep the accuracy.
    You can find details from following knowledge base article:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1119253-how-does-the-inventory-count-functionality-work

  17. Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    14 votes
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    1 comment  ·  Admin →

  18. Enable Printnode to work with Trade-ins

    Add Printnode functionality to 'Manage Inventory / Trade-ins' and to give users the option to automatically print mini receipt, a4 invoice and inventory label. We currently have to manually print inventory labels, mini receipt for our customer and A4 invoice for our record each and every-time we process a trade-in. This is very time consuming.

    13 votes
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    1 comment  ·  Admin →

  19. Add the Take Notes funtion to Invoices and Estimates

    I really like the Take Notes function in the Tickets and Inquiries modules that we use to record internal notes that the customer does not need to see or to have printed on the invoice.

    It would be great if this was added to the Invoices and Estimates also!

    13 votes
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    1 comment  ·  Admin →

  20. quickbooks

    would be great if we would like quickbooks online with repair desk

    13 votes
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    7 comments  ·  Admin →
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