Automated status change to "customer reply" after receiving a mail/SMS
I come from repairshopr and one of the most usefull things in repairshopr was how easily you saw where something changed.
Especially in the tickets. The moment a client responded through email or sms it not only put it in the ticket but that ticket changed to "customer reply".
So you saw immediately when a customer responded. And you didn't need to go looking through your mail (which doesn't show when a mail arrived). Also when a collegue is on holidays you can easily see when something happens in his tickets.
Tom Damman
shared this idea
Hello Everyone,
Good News. We heard your voice and introduced this option.
You don't need to go looking through or track the updates when a customer responds to you through email or SMS. There is an automated status change of any open repair ticket to "customer reply" whenever you receive a email/SMS regarding that ticket.
You can enable this option from Store Settings > Module Configurations > Tickets > Enable the trigger 'Automatically change ticket status when customer replies by email/SMS'
You can also select any other open ticket status from list other than "Customer Reply"
Please review and if you have any additional questions/feedback, you can reach us at [email protected]
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Machany Justin commented
Especially in the tickets. The moment a client responded through email or sms it not only put it in the ticket but that ticket changed to "customer reply".
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Louis Brennan commented
100%need this
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Nate Minor - ScreenFixing
commented
This should be there but should be optional automation.