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138 results found

  1. Checkout Customers that have Paid in Full

    The ability to checkout a customer again who has already paid the full amount upfront is not an existing option.

    Would like to be able to pull up open tickets in POS to 'Checkout' customer so they can sign off (terms and conditions) on the completed repair, and the ticket is marked complete.

    18 votes
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    2 comments  ·  Admin →

  2. Add the Take Notes funtion to Invoices and Estimates

    I really like the Take Notes function in the Tickets and Inquiries modules that we use to record internal notes that the customer does not need to see or to have printed on the invoice.

    It would be great if this was added to the Invoices and Estimates also!

    13 votes
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    1 comment  ·  Admin →

  3. Automated status change to "customer reply" after receiving a mail/SMS

    I come from repairshopr and one of the most usefull things in repairshopr was how easily you saw where something changed.

    Especially in the tickets. The moment a client responded through email or sms it not only put it in the ticket but that ticket changed to "customer reply".

    So you saw immediately when a customer responded. And you didn't need to go looking through your mail (which doesn't show when a mail arrived). Also when a collegue is on holidays you can easily see when something happens in his tickets.

    21 votes
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    3 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Hello Everyone,

    Good News. We heard your voice and introduced this option. 

    You don't need to go looking through or track the updates when a customer responds to you through email or SMS. There is an automated status change of any open repair ticket to "customer reply" whenever you receive a email/SMS regarding that ticket.

    You can enable this option from Store Settings > Module Configurations > Tickets > Enable the trigger 'Automatically change ticket status when customer replies by email/SMS'

    You can also select any other open ticket status from list other than "Customer Reply" 

    Please review and if you have any additional questions/feedback, you can reach us at [email protected]

  4. Purchase Order Listing

    On the Manage Purchase Order Screen … it defaults to “Today”. POs are created over the course of many days…. I’d LOVE for it to default to all open/waiting POs, or even just default to showing a different time slot like 7 days or 30 days
    Jeff Baker - One Byte Technology

    1 vote
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    0 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    We have given the option to set default criteria to view the purchase orders. You can go to Store Settings > Module Configurations > Purchase Order > Default Purchase Order View > Set duration to view purchase orders on the listing of your choice

  5. Refund gratuity

    Add the ability to refund gratuity using RepairDesk payments

    6 votes
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    0 comments  ·  Admin →

  6. Sync Repair Desk features with Shopify!

    Shopify is one of the biggest leading website platforms for businesses and has all the necessary features to sync with RepairDesk inventory very easily. So a Shopify integration would be fantastic!

    4 votes
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    0 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Hello Everyone,

    Our integration with Shopify is LIVE now. You can learn more about the integration from the following page and knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1975338-how-to-setup-shopify-integration-in-repairdesk

    Here is the link to playlist to setup and use the Shopify integration with RepairDesk:-

    https://www.youtube.com/watch?v=EohJ_LaT5yM&list=PLVkoMliaBtcVDSHgbVs5FFbAt8eeNPlhL

    If you have any questions, please feel free to send an email at [email protected]

  7. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    42 votes
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    13 comments  ·  Admin →

  8. Minutes, Hours, Days for Average Job Time in Services

    Be Able to choose minutes, hours or days, for average job time in services.

    Additionally, have the repair tag print the due date time according to the service average job time.

    1 vote
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    0 comments  ·  Admin →

  9. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    20 votes
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    5 comments  ·  Admin →

  10. Automatic bundle discounts for repairs

    Usually customers buy more than one repair, example if they want charging port to be changed, usually at the same time you change the battery.

    If customer chooses both of those repairs in appointment calendar widget, there should be ability to automatically count discount for two separate repairs.

    Example, normally charging port change costs 50 USD and so does battery replacement. But when you change them at the same time, customer gets the whole thing at 75 USD.

    11 votes
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    0 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    RepairDesk has finally launched the “Inventory Bundle Module”. It’s an amazing feature to upsell and cross-sell items at your repair store.
    Using the feature, you can group two or more repair services together and make a “Service Bundle” offer it at a specific price.

    The module is available in the “Enterprise Version” of RepairDesk.

    You can learn more about from the following knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1942357-inventory-bundles

    If you are interested in setup it in your account, please feel free to reach out at [email protected]

  11. Heads up in Shop ticket Display

    The manager can have better control if he has a better image of the flow repairs or tickets. Displays by lines, by colors, by priorities or deadlines.
    All of this info (dashboard) designed for big-screen / TV, easy to see it.

    1 vote
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    2 comments  ·  Admin →

  12. Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    14 votes
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    1 comment  ·  Admin →

  13. It would be great to be able to add a photo of the device problem, so it is easier for the employee and the client to identify it on the we

    3 votes
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    completed  ·  1 comment  ·  Admin →

  14. Integrate the iZettle payment

    7 votes
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    0 comments  ·  Admin →

  15. Import/export support for serialized items

    When exporting/importing your inventory using excel, serialized items are not included, it would be really good if you could edit serialized items through excel too! because right now incrementing quantity, then adding serialized item takes quite a while.

    maybe the excel sheet could have a column for parentItemNo which links the child/serialized item with that parent

    3 votes
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    0 comments  ·  Admin →

  16. Combine Customers

    I have so many customers that need to be combine. I don't want to delete the duplicates because they have transaction history, The issue really lies on the leads. It will duplicate the customer every time.

    8 votes
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    1 comment  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    We have introduced the “Merge Customers” option. If you have added a single customer multiple times, whether, by mistake or any other reason, this improvement is going to give you relief from the pain of duplicate records. Merge customer data efficiently with the option of combining those copies into one.

    Simply select a copy customer and the system will search all the customer profiles that have the same first name, last name, phone number, or email information. Choose the best match and merge the two into one. Your repair shop software will link all tickets, invoices, and other records of the two copy account with the final one.

  17. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    113 votes
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    6 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Good News! RepairDesk android app (beta edition) is available on play store & you can download it from this link:-

    https://play.google.com/store/apps/details?id=com.rdmobile

    Features available:-

    - Dashboard
    - Create or edit repair ticket
    - Add notes or upload pre/post repair attachment
    - Collect customer digital signature before or after a repair is completed
    - Create or edit invoice
    - Add payments
    - Email Invoice
    - Cloud-based syncing with your store
    - Create new customers or use existing ones
    - Scan ticket, scan the invoice and scan inventory functionality
    - Add new inventory item, casual item, device & repair problem
    - Switch store functionality
    - Inventory Adjustment on enabled accounts

    We hope you ’ll ❤️ it.

    We’d love to hear your feedback. Email us at [email protected] with feedback/report bug or request enhancements.

  18. Add VAT Margin Tax scheme for Trade In sales

    In the UK and other EU countries, we pay full VAT on our repairs and sales, but on Trade Ins we only need to pay VAT on the margin.

    The VAT should be calculated on the difference between the selling price and buying cost, NOT including repair costs.

    As RepairDesk does not allow this type of VAT calculation, the reports are useless to any VAT registered business who is in the used device market as it will calculate the VAT incorrectly.

    This also means I will have a load of extra work to by calculating it myself on a spreadsheet.

    15 votes
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    3 comments  ·  Admin →

  19. SMS Campaign

    we need to add "Automated Followup SMS Campaign" in Campaigner section to be able to send sms and ask customers about their experince with our service and also send the social media links(facebok, google bussiness page, yelp,..) to let them write their reivews.

    3 votes
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    5 comments  ·  Admin →
    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Our “Campaigner” module allows to set up custom campaigns to send follow up email and SMS to the customer based on certain criteria’s. You can also use default campaigns and setup according to your requirements.

    Please note that RepairDesk doesn’t offer SMS services. You need to integrate with a suitable third-party provider available in integrations of RepairDesk.

    You can find more information regarding “Campaigner” from the following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1126435-how-can-i-send-follow-up-emails-to-customers

  20. Add the ability to upload documents to specific tickets

    You can add pre/post device condition pictures to a ticket, but you can only attach documents to a customer profile, not to a specific ticket.

    Adding documents to a ticket would be helpful when a repair store requires specific reports to be written up and attached to a ticket, ex. a warranty repair report, or a damaged item report.

    8 votes
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    1 comment  ·  Admin →
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