General

  1. Automated status change to "customer reply" after receiving a mail/SMS

    I come from repairshopr and one of the most usefull things in repairshopr was how easily you saw where something changed.

    Especially in the tickets. The moment a client responded through email or sms it not only put it in the ticket but that ticket changed to "customer reply".

    So you saw immediately when a customer responded. And you didn't need to go looking through your mail (which doesn't show when a mail arrived). Also when a collegue is on holidays you can easily see when something happens in his tickets.

    21 votes
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    Hello Everyone,

    Good News. We heard your voice and introduced this option. 

    You don't need to go looking through or track the updates when a customer responds to you through email or SMS. There is an automated status change of any open repair ticket to "customer reply" whenever you receive a email/SMS regarding that ticket.

    You can enable this option from Store Settings > Module Configurations > Tickets > Enable the trigger 'Automatically change ticket status when customer replies by email/SMS'

    You can also select any other open ticket status from list other than "Customer Reply" 

    Please review and if you have any additional questions/feedback, you can reach us at support@repairdesk.co

  2. Refund gratuity

    Add the ability to refund gratuity using RepairDesk payments

    6 votes
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  3. Sync Repair Desk features with Shopify!

    Shopify is one of the biggest leading website platforms for businesses and has all the necessary features to sync with RepairDesk inventory very easily. So a Shopify integration would be fantastic!

    4 votes
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    Hello Everyone,

    Our integration with Shopify is LIVE now. You can learn more about the integration from the following page and knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1975338-how-to-setup-shopify-integration-in-repairdesk

    Here is the link to playlist to setup and use the Shopify integration with RepairDesk:-

    https://www.youtube.com/watch?v=EohJ_LaT5yM&list=PLVkoMliaBtcVDSHgbVs5FFbAt8eeNPlhL

    If you have any questions, please feel free to send an email at support@repairdesk.co

  4. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    42 votes
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  5. Minutes, Hours, Days for Average Job Time in Services

    Be Able to choose minutes, hours or days, for average job time in services.

    Additionally, have the repair tag print the due date time according to the service average job time.

    1 vote
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  6. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    20 votes
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  7. Automatic bundle discounts for repairs

    Usually customers buy more than one repair, example if they want charging port to be changed, usually at the same time you change the battery.

    If customer chooses both of those repairs in appointment calendar widget, there should be ability to automatically count discount for two separate repairs.

    Example, normally charging port change costs 50 USD and so does battery replacement. But when you change them at the same time, customer gets the whole thing at 75 USD.

    11 votes
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    RepairDesk has finally launched the “Inventory Bundle Module”. It’s an amazing feature to upsell and cross-sell items at your repair store.
    Using the feature, you can group two or more repair services together and make a “Service Bundle” offer it at a specific price.

    The module is available in the “Enterprise Version” of RepairDesk.

    You can learn more about from the following knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1942357-inventory-bundles

    If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co

  8. Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    14 votes
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  9. Heads up in Shop ticket Display

    The manager can have better control if he has a better image of the flow repairs or tickets. Displays by lines, by colors, by priorities or deadlines.
    All of this info (dashboard) designed for big-screen / TV, easy to see it.

    1 vote
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  10. 3 votes
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  11. 7 votes
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  12. Import/export support for serialized items

    When exporting/importing your inventory using excel, serialized items are not included, it would be really good if you could edit serialized items through excel too! because right now incrementing quantity, then adding serialized item takes quite a while.

    maybe the excel sheet could have a column for parentItemNo which links the child/serialized item with that parent

    3 votes
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  13. Combine Customers

    I have so many customers that need to be combine. I don't want to delete the duplicates because they have transaction history, The issue really lies on the leads. It will duplicate the customer every time.

    8 votes
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    We have introduced the “Merge Customers” option. If you have added a single customer multiple times, whether, by mistake or any other reason, this improvement is going to give you relief from the pain of duplicate records. Merge customer data efficiently with the option of combining those copies into one.

    Simply select a copy customer and the system will search all the customer profiles that have the same first name, last name, phone number, or email information. Choose the best match and merge the two into one. Your repair shop software will link all tickets, invoices, and other records of the two copy account with the final one.

  14. Add VAT Margin Tax scheme for Trade In sales

    In the UK and other EU countries, we pay full VAT on our repairs and sales, but on Trade Ins we only need to pay VAT on the margin.

    The VAT should be calculated on the difference between the selling price and buying cost, NOT including repair costs.

    As RepairDesk does not allow this type of VAT calculation, the reports are useless to any VAT registered business who is in the used device market as it will calculate the VAT incorrectly.

    This also means I will have a load of extra work to by calculating it myself on a spreadsheet.

    15 votes
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  15. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    113 votes
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    Good News! RepairDesk android app (beta edition) is available on play store & you can download it from this link:-

    https://play.google.com/store/apps/details?id=com.rdmobile

    Features available:-

    - Dashboard
    - Create or edit repair ticket
    - Add notes or upload pre/post repair attachment
    - Collect customer digital signature before or after a repair is completed
    - Create or edit invoice
    - Add payments
    - Email Invoice
    - Cloud-based syncing with your store
    - Create new customers or use existing ones
    - Scan ticket, scan the invoice and scan inventory functionality
    - Add new inventory item, casual item, device & repair problem
    - Switch store functionality
    - Inventory Adjustment on enabled accounts

    We hope you ’ll ❤️ it.

    We’d love to hear your feedback. Email us at support@repairdesk.co with feedback/report bug or request enhancements.

  16. Add the ability to upload documents to specific tickets

    You can add pre/post device condition pictures to a ticket, but you can only attach documents to a customer profile, not to a specific ticket.

    Adding documents to a ticket would be helpful when a repair store requires specific reports to be written up and attached to a ticket, ex. a warranty repair report, or a damaged item report.

    8 votes
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  17. Create a way of exporting an easy to use list of all current In Stock trade ins (for use on social media etc)

    Each week i post a current list of Trade In devices to facebook and other social media sites.

    Using the system as it is now, I have to manually write out a list, this is time consuming and impractical.

    It would be much better to be able to filter for "In Stock" and "Pending Refurb" and also a filter for the item name, colour, capacity, condition etc, to be exported to an easy to use list (text file or similar) for posting to facebook.

    6 votes
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  18. Be able to take a Deposit

    As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

    61 votes
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  19. add device color

    add a field for device color when creating new ticket

    21 votes
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  20. SMS Campaign

    we need to add "Automated Followup SMS Campaign" in Campaigner section to be able to send sms and ask customers about their experince with our service and also send the social media links(facebok, google bussiness page, yelp,..) to let them write their reivews.

    3 votes
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    Our “Campaigner” module allows to set up custom campaigns to send follow up email and SMS to the customer based on certain criteria’s. You can also use default campaigns and setup according to your requirements.

    Please note that RepairDesk doesn’t offer SMS services. You need to integrate with a suitable third-party provider available in integrations of RepairDesk.

    You can find more information regarding “Campaigner” from the following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1126435-how-can-i-send-follow-up-emails-to-customers

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