General

  1. SMS the Secondary Contact (we're repairing Primary phone)

    In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.

    Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.

    Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.

    Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.

    This causes further pain if the friend is a…

    15 votes
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    Hello Everyone,


    Thank you for showing your interest and adding a vote for this enhancement. We have added this to our to-do list based on your votes.

    We will introduce the option to add secondary contact (name, email, and number) in a customer profile from POS. You will be able to set if you want to send email or SMS notifications to the same contact along with the primary contact. 

    We will start working on the documentation and add it to our upcoming sprint soon. 


    Regards,

    Uzair from Product Team at RepairDesk

  2. Add the Take Notes funtion to Invoices and Estimates

    I really like the Take Notes function in the Tickets and Inquiries modules that we use to record internal notes that the customer does not need to see or to have printed on the invoice.

    It would be great if this was added to the Invoices and Estimates also!

    19 votes
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  3. Customer Facing Display + Self-checkin

    Ability to collect customer signatures and self-check-in without having to manually switch between different tabs.

    2 votes
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  4. Allow multi-store transfers between more that one store

    Currently RD only allow us to transfer a ticket between two stores.

    If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.

    Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.

    15 votes
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  5. PLEASE: Integrate RepairDesk with eBay for Sales and Inventory

    The number one shortcoming for RD is that it does not integrate with eBay (where we sell 90% of our phones). Currently, the only way to get accurate sales figures is to MANUALLY enter the 'Sold' amount from ebay on the RD inventory record, then MANUALLY transfer that item from 'In Stock' to 'Sold online'. Super Tedious ...

    Solution: I can use the RD ITEM ID (which is unique for every phone) as my 'Custom SKU' on ebay when I list each phone. Then, when the phone is PAID FOR by the customer, an API is generated which notifies RD…

    3 votes
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  6. +1 Country code issues

    The POS should not require to enter the country code to create a customer account, the country code is normally not required, and nobody will ever tell his number including the country code, so it makes easy for any employee to forget to enter it and if that happens it creates problem in the POS to send, receive and recognize incoming SMS. I pretty sure most if not all POS user do only local business and they don't need to contact international customers, so the POS should not require the country code. And if necessary the POS may have the…

    1 vote
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    1 vote
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    1 vote
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    1 vote
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    1 vote
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    1 vote
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    1 vote
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    1 vote
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  14. Notification for past repairs on IMEI/Serial

    A notification similar to the one you get when you insert a phone number that already exists in customer database, but for IMEI/Serial number so that you know that the device has been repaired before in a glance. Different persons may bring in the same device say husband/wife/children or someone that bought the device used.

    3 votes
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  15. Simple customer estimate approve/deny without needing individual repair desk login/password

    Need a more simple customer approve/deny estimate process that doesnt involve customers needing to be issued repair desk login/password credentials. Too many steps for a customer, want customer to receive estimate in email/ and or text/sms and be able to click 'approve or deny' with no extra steps. Choice is only reflected on our end and customer possibly gets a simple confirmation email/ and or text/sms of their submitted choice.

    3 votes
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  16. Inventory Count Module

    I'd like to be able to give employees access to do inventory count (I have them do inventory count for phones daily before closing) but not to edit though, otherwise if there is over or short, they can always make it matches and looks good.

    1 vote
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  17. Inventory Count Module

    I'd like to be able to give employees access to do inventory count (I have them do inventory count for phones daily before closing) but not to edit though, otherwise if there is over or short, they can always make it matches and looks good.

    1 vote
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  18. Require Clock in to begin working with repairdesk for the day

    Create an option that requires employees clock in before any thing can be performed in RepairDesk

    3 votes
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  19. Allowing customer the option to decline estimates

    Our estimates are not always approved. It would be nice to have an option for our customers to decline the estimates themselves, rather than having to email us directly and have us go in and cancel the estimate manually.

    1 vote
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  20. Scheduled Reports

    Create Scheduled Reports- the ability to run reports that auto send to various recipients on a daily, weekly, monthly basis.

    3 votes
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