General

  1. Marketing Automation!

    Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

    13 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    28 votes
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    planned  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    20 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are going to develop “Special Parts Ordering” functionality in RepairDesk that will allow you to order special parts from your supplier and use it for repair ticket if you don’t usually keep it in stock.

    - You will be able to instantly create a part order request on a fly with ticket reference.

    - Admin/User will be able to track the parts that are in waiting, received or consumed

    - When parts are received it will notify the technician/customer that the special ordered part has been received and it will automatically be used/consumed on the ticket

    - Once a part is consumed, it will be archived

    You can check the functionality workflow from this link. Please feel free to share your feedback on this.

    https://rddeveloper.invisionapp.com/public/share/CQ13JQBLYR#/screens/477325589

  4. Customer Facing Display same like self check-in widget

    I would like to suggest if possible to make the customer facing display give more option like the self check-in widget where it will show the terms and condition and ask for a signature. and enter custom field for the passcode.

    Right now what i do is a customer comes in that needs a repair i do the repair right away and then ill just let them fillup the form from the CFD while im doing the repair and while im repairing i want them to fill up the form and at the same they have time to read they…

    2 votes
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  5. Loaner Phone Notification

    A prompt to offer a customer a loaner phone for new repairs and also same prompt to remind you to collect loaner phone when delivering the repaired device.

    This will help persons like me who will issue customers loaner phones when we take their phones to send to samsung/apple warranty center to be repaired under warranty. it will also be great if theres a loaner phone inventory so staff can see what loaner devices are available to be give to customers

    16 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow Printers to be assigned to sections of the software

    Allow us to assign default printers for certain actions. Instead of having to change it every time I go to print a label or a receipt.

    2 votes
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  7. Repair Shop Live Chat

    Hello,

    I would like to introduce an idea. A Live chat that can be accessed through multiple repair locations or with in the staff in one location. So that staff can communicate with other staff or if one has a question about a repair it can be asked. or other day to day work with out having to go from one side of the store to the other.

    1 vote
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  8. Customizable Appointment Calendar Widget

    Currently Appointment Calendar Widget contact page is too messy and complicated, and because of that we lose leads every day. Before Repairdesk we had self build widget, which was same style as repairdesk's widget. Conversion rate has dropped OVER 15% because of the unneccessary extra fields. Thats lots of money isnt it?

    All contact form fields should have option if you want to show them or not. Example: imei field is not necessary and it just confuses customers.

    Widget just needs to have more options to customize it. Also The Big Letter On Every Sentence needs to be changed on…

    14 votes
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  9. 1 vote
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  10. Open Cash Drawer Button

    The cash drawer is connected to the receipt printer. In other POS you can trigger a small printout to trigger a till open. As it stands we need to print a full receipt to open it. It needs to be opened more often for change, etc.

    The button could be added to the POS page or run with a keyboard shortcut.

    1 vote
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  11. Pattern Lock/Passcode on CFD

    It would be amazing to have this as an option for many reasons. Firstly most people don't like saying their code out loud. Secondly, the pattern is extremely complicated to explain and normally results in the customer drawing it for us anyway.

    1 vote
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  12. COGS Modification

    Being able to modify the cost of parts whenever it is needed.

    1 vote
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  13. Add integration like Customer view but for employees

    I like the ability for customers to see the status of their repair but I wish we had one for the employee side that shows items that are there and their status. Waiting on Parts, being repairs, etc. List their physical location and repair status along with date they arrived.

    1 vote
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  14. tag customer

    I work with Spanish and English Speaking Customers and i tag them with the customer group to be able to tell who is who, when it comes down to sending sms blasts i Know what language to send the sms in. also the Campainger doesnt let you send emails based on customer groups would be nice to be able to tag customers to send more targeted ads.

    1 vote
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  15. Create a ticket to automatically upload to an invoice without re-entering the same information.

    When creating a ticket, it should automatically transfer the data to an invoice, instead of re-entering relevant data again. This will save time and add process efficiency.

    1 vote
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  16. Daily custom reports for ''how it was today'' :)

    Possibility to set up an automatic daily custom reports to see it on the main dashboard or by email.
    On the end of the day I want to know:
    1. how many new tickets are (new entrances);
    2. how many check out was, with successful or unsuccessful repairs
    3. money income
    4. etc

    7 votes
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  17. Add a dark mode option for web GUI.

    Under settings or as a toggle option under the sandwhich menu having the ability to switch to a dark mode color scheme for the entire web GUI.

    2 votes
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  18. Appointments Booking Widget

    Would be great if we could add our own CSS file, to designed for our needs.

    10 votes
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  19. Buyback Qoute

    Be able to complete and print out a device buyback quote for a customer. This would be helpful in the B2B space when giving a business a quote for all their old devices.

    6 votes
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  20. Ability to view/open other store's ticket w/o being under that store page

    By this title, I am meaning that we can view a person's ticket list via their customer profile. THE ISSUE: If you are not under that store's "page," you cannot review the ticket without either having that store transfer the ticket or swapping store pages.

    I recommend the ability to view & open any ticket from the customer's page for review of notes and repair(s) done. When an employee goes to "edit ticket," then the system will ask if it would like to be transferred into their store for editing.

    This eliminates the possibility of being under the wrong store…

    1 vote
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