General

  1. Add Multiple Searchable Part Number to inventory items.

    Many manufacterers have their own part numbers, and often times they will update part numbers if a newer version of the same part changes. Often times this results in us accidentally adding the same part to our inventory under a different part number. OR we may not realize a part is in stock because it is under a different part number in our system.

    FOR EXAMPLE

    Dell has over 8 P/N for the same 45W Charger such as JHJX0 312-1307 3RG0T PA-1450-66D1 LA45NM121 JT9DM FA45NE1-00 LA45NM131 450-18463 PM-1M10 RFRWK 44PV8 0285k HA45NM140 00285k 70vtc 070vtc kxttw 0kxttw ytfjc 0ytfjc

    These…

    15 votes
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  2. Repair Shop Live Chat

    Hello,

    I would like to introduce an idea. A Live chat that can be accessed through multiple repair locations or with in the staff in one location. So that staff can communicate with other staff or if one has a question about a repair it can be asked. or other day to day work with out having to go from one side of the store to the other.

    11 votes
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  3. When a special part is RMA or removed from a job, it should remove the part cost from the job as well.

    It is important that if a special ordered part is sent back, canceled, or otherwise removed from a ticket, it's associated part cost should also be removed from the ticket and invoice.

    2 votes
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  4. Portable Bluetooth thermal printer

    Im a mobile guy and i do not have a thermal printer to carry around that i can print receipts off with. i do not know if its already done or anything but i think having the option to have that for the mobile techs will be awesome.
    Something alone this line is what I'm asking for.

    https://www.amazon.com/Meihengtong-Handheld-Bluetooth-Rechargeable-Compatible/dp/B07R39G4WZ/ref=sr13?dchild=1&keywords=milestone+bluetooth+printer&qid=1604528618&sr=8-3

    4 votes
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  5. Open Cash Drawer Button

    The cash drawer is connected to the receipt printer. In other POS you can trigger a small printout to trigger a till open. As it stands we need to print a full receipt to open it. It needs to be opened more often for change, etc.

    The button could be added to the POS page or run with a keyboard shortcut.

    9 votes
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  6. Pattern Lock/Passcode on CFD

    It would be amazing to have this as an option for many reasons. Firstly most people don't like saying their code out loud. Secondly, the pattern is extremely complicated to explain and normally results in the customer drawing it for us anyway.

    14 votes
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  7. Intergration wil viabill finacing

    Give customers finacing options using viabill like ubreakifix does

    4 votes
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  8. Acuity Scheduling Integration

    Please create an integration for Acuity scheduling.

    It’s free and probably the best appointment/scheduling program I have used for my business. It would be fantastic if this integrated with RepairDesk

    1 vote
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  9. Allow Printers to be assigned to sections of the software

    Allow us to assign default printers for certain actions. Instead of having to change it every time I go to print a label or a receipt.

    10 votes
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  10. Hide closed ticket by default

    When going to "Manage Tickets", it would be nice if the tickets could already be in created order with closed tickets already hidden. As i find myself doing this every almost everytime i open this screen.

    4 votes
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  11. REPORTING - Year and Month Comparison

    The ability to compare sales (including graphics);
    - Current Year to the previous Years
    - Current Month to the previous Months
    - Month to Date
    - Year to Date

    -=-Examples -=-
    Current Year to the previous Years
    2020: 1 456 258$
    2019: 1 298 336$
    2018: 1 117 250$
    Etc.

    Current Month to the previous Months
    February 2020: 80 985$
    January 2020: 66 785$
    December 2019: 109 325$
    Etc.

    -=- DESCRIPTION -=-
    Month to Date
    As of today, what are the current sales for this month compared to the same month last year as of the same date as today.

    5 votes
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  12. Sync Repair Desk features with Shopify!

    Shopify is one of the biggest leading website platforms for businesses and has all the necessary features to sync with RepairDesk inventory very easily. So a Shopify integration would be fantastic!

    1 vote
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  13. Automate reoccurring expenses

    It would be awesome to have a “re-occurring expenses” option under expenses, where you set a frequency weekly, monthly, etc, that particular expense occurs. Have the option to automate this so that every week (or whatever the frequency is) it automatically adds that same expense.

    For myself I have the same salary get paid out every week on a Monday and it’s frustrating as I have to input it manually every week!

    1 vote
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  14. Edit Expenses!

    Ok so I love being able to track expenses but we need to be able to have the option to edit an expense after it is “posted”! I have had a few now that get changed or a mistake has been mad but the expense has already been posted. Frustrating you can not edit!

    1 vote
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  15. RepairDesk Pay Customer Contact Info Display

    We would like the ability to use the RepairDesk Pay terminal to display customer contact info during check-in/ticket creation. Ideally, after a tech creates a repair ticket and enters a new customer contact info, we would hit "create ticket", and then on the repairdesk pay terminal the customer would first see the contact information they provided and must confirm that it is correct, then proceed to ticket details, and finally T&C and signatures. If there is errors in the customer contact info, we should have the option to cancel the operation, make the changes, and then resend the info to…

    3 votes
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  16. Add IMEI BEFORE CHECK OUT

    some time we can't test mobile or add the Imei number , it will be nice if we can add it from POS before check out.

    4 votes
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  17. Minutes, Hours, Days for Average Job Time in Services

    Be Able to choose minutes, hours or days, for average job time in services.

    Additionally, have the repair tag print the due date time according to the service average job time.

    1 vote
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  18. Configurable Discount Names

    Have the ability to edit in custom names for discounts, that you can choose at checkout based on why the discount was given.

    Using this feature, have the ability to run reports based on various discount types.

    The only discount name that currently exists is "line item discount"

    1 vote
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  19. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    34 votes
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    planned  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Marketing Automation!

    Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

    13 votes
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