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  1. A POP SCREEN THAT REMINDS YOU TO OFFER ACCESSORIES BEFORE CHECK OUT

    It would be good to have a pop up screen before check out that tells the person making the sale that they should offer the costumer a phone accessories at a discount price or simply just to offer a phone accessories to a costumer.

    50 votes
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    • Increase upselling and revenues with RepairDesk "Suggestive Sales Alerts **

    We are going to develop “Suggestive Sales Alert” functionality in the “Enterprise version” that will allow you to upsell products to your customers and increase sales by displaying sales items to your front desk staff.

    - Option to display selected items whenever a ticket is created, re-opened or you checkout so your staff can sell more.

    - Offer commission to your staff on upselling to boost sales.

    - Have advantageous deals for your customers.

    - Have a dedicated report to check your upsells and track which staff member has more attachments in sales along with his/her commission.

    Please check the functionality workflow from this link and share your feedback.

    https://rddeveloper.invisionapp.com/public/share/HG12YBUND8#/screens/477222331

  2. Loaner Phone Notification

    A prompt to offer a customer a loaner phone for new repairs and also same prompt to remind you to collect loaner phone when delivering the repaired device.

    This will help persons like me who will issue customers loaner phones when we take their phones to send to samsung/apple warranty center to be repaired under warranty. it will also be great if theres a loaner phone inventory so staff can see what loaner devices are available to be give to customers

    36 votes
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  3. Step by step guide in checklist form on repair tickets

    For example
    PC Software Tune/clean
    1- run malware scan
    2- run ad ware remover
    3- clean logs
    4- wipe down Pc
    this would be great for helping remind new staff or showing customers what exactly was done ,
    our admin staff will then be able to see exactly how fair through a repair the tech is at a glance

    31 votes
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  4. Separate the inventory

    I suggest to sparate to accessories, mobile and parts each of them to saparet tab to be more clear for the users

    29 votes
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  5. Employee Schedule Addition

    Lets add employee schedule tab!

    28 votes
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    1 comment  ·  Admin →
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  6. Discount or coupon code

    When adding discounts, it would be extremely helpful to be able to track the referrer by using a discount code and then be able to run report on the number of discount codes received and total value sold. This allows for tracking the best referral sources.

    28 votes
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    planned  ·  9 comments  ·  Admin →
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  7. Inventory count: Show all inventory items with quantity on hand (negative too)

    In inventory count you should be able to see all items that have a quantity on hand (including negative). That way you can check what you do and don't have compared to that list and count accordingly.

    You should also be able to set all items not counted to zero.

    This is very important when doing a complete inventory count.

    I used to use Quickbooks POS and this made managing inventory very easy.
    Image of their layout
    https://i0.wp.com/blackrockbusiness.com/wp-content/uploads/2014/05/Physical_Inventory_Form-1024x534.gif?resize=1024%2C534
    The option to reset all items not counted to zero is very important

    27 votes
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  8. Integrate with a Phone diagnosis software

    When testing a phone/tablet it takes a long time to do so depending on how long and detailed you want the check list to be. If you guys could integrate with a Phone Diagnosis Software the process would be so much faster and easier on the technician and costumer.

    26 votes
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  9. Customizable Appointment Calendar Widget

    Currently Appointment Calendar Widget contact page is too messy and complicated, and because of that we lose leads every day. Before Repairdesk we had self build widget, which was same style as repairdesk's widget. Conversion rate has dropped OVER 15% because of the unneccessary extra fields. Thats lots of money isnt it?

    All contact form fields should have option if you want to show them or not. Example: imei field is not necessary and it just confuses customers.

    Widget just needs to have more options to customize it. Also The Big Letter On Every Sentence needs to be changed on…

    24 votes
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  10. From Repairs to inventory item

    There needs to be a way to convert a repair ticket that was never picked up to an inventory item to resell, so there are clear records of the phones status history.

    22 votes
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  11. SMS the Secondary Contact (we're repairing Primary phone)

    In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.

    Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.

    Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.

    Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.

    This causes further pain if the friend is a…

    21 votes
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    Hello Everyone,


    Thank you for showing your interest and adding a vote for this enhancement. We have added this to our to-do list based on your votes.

    We will introduce the option to add secondary contact (name, email, and number) in a customer profile from POS. You will be able to set if you want to send email or SMS notifications to the same contact along with the primary contact. 

    We will start working on the documentation and add it to our upcoming sprint soon. 


    Regards,

    Uzair from Product Team at RepairDesk

  12. Open Cash Drawer Button

    The cash drawer is connected to the receipt printer. In other POS you can trigger a small printout to trigger a till open. As it stands we need to print a full receipt to open it. It needs to be opened more often for change, etc.

    The button could be added to the POS page or run with a keyboard shortcut.

    21 votes
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  13. Add Multiple Searchable Part Number to inventory items.

    Many manufacterers have their own part numbers, and often times they will update part numbers if a newer version of the same part changes. Often times this results in us accidentally adding the same part to our inventory under a different part number. OR we may not realize a part is in stock because it is under a different part number in our system.

    FOR EXAMPLE

    Dell has over 8 P/N for the same 45W Charger such as JHJX0 312-1307 3RG0T PA-1450-66D1 LA45NM121 JT9DM FA45NE1-00 LA45NM131 450-18463 PM-1M10 RFRWK 44PV8 0285k HA45NM140 00285k 70vtc 070vtc kxttw 0kxttw ytfjc 0ytfjc

    These…

    20 votes
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    1 comment  ·  Admin →
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  14. Pattern Lock/Passcode on CFD

    It would be amazing to have this as an option for many reasons. Firstly most people don't like saying their code out loud. Secondly, the pattern is extremely complicated to explain and normally results in the customer drawing it for us anyway.

    18 votes
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  15. Allow multi-store transfers between more that one store

    Currently RD only allow us to transfer a ticket between two stores.

    If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.

    Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.

    16 votes
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  16. Add An Option To Send SMS To Any Number

    Many times missed calls can end up lost in the shuffle. You can currently send SMS in the PhonePro contact card, but once you have lost that contact card, you no longer can access that number directly to send a SMS to. You can view the call record in the full Call Log under PhonePro, but the option to send an SMS to that number isn't there. As of right now, the ability to send a text to an unknown number is limited to creating a "dummy" profile to do so, which is inefficient. We should be able to text…

    15 votes
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  17. Ticket Priority / Grouping / Default filters

    Been with Repairshopr from almost 8 years. Just switched to Repairdesk.

    One feature that I really miss is the ability to assign ticket priority levels (low, normal, high, urgent, etc), the ability to group filters together such as status/priority, tech/issue, etc, and the ability for each user to be able to save a default filter selection when they open the manage tickets page.

    15 votes
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    1 comment  ·  Admin →
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  18. Reminders in Repairdesk

    It will be very important if the RD handles reminders, set important details about the reminder, including which customer (optional), which tech should follow up, and when the reminder will pop up on the screen (it's due date).

    15 votes
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  19. Change warranty details for a repair from inside the ticket

    Good day

    currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.

    14 votes
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    planned  ·  1 comment  ·  Admin →
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  20. Marketing Automation!

    Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

    13 votes
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    planned  ·  5 comments  ·  Admin →
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