Change warranty details for a repair from inside the ticket
Good day
currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.
Khalid
shared this idea
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Rosh
commented
You should have an option to change the warranty details after a ticket is created. Go to the ticket and edit it. Scroll to the bottom of the page it should list the part used if correctly marked during booking in. This should be under the section 'ticket items'. From here it gives you warranty options. There are a few options on the drop down list. Choose whichever is appropriate to you. I hope this helps.