General

  1. SMS the Secondary Contact (we're repairing Primary phone)

    In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.

    Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.

    Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.

    Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.

    This causes further pain if the friend is a…

    15 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Everyone,


    Thank you for showing your interest and adding a vote for this enhancement. We have added this to our to-do list based on your votes.

    We will introduce the option to add secondary contact (name, email, and number) in a customer profile from POS. You will be able to set if you want to send email or SMS notifications to the same contact along with the primary contact. 

    We will start working on the documentation and add it to our upcoming sprint soon. 


    Regards,

    Uzair from Product Team at RepairDesk

  2. Marketing Automation!

    Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

    13 votes
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  3. Integrate with VidaPay

    Providing us to make prepaid mobile payments for the customers

    1 vote
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    We are adding “Bill Payments/Airtime” module in RepairDesk that will allow you to make prepaid bill payments and you can log the reference in RepairDesk.
    This module will not be directly be linked with VidaPay but you can log the transaction and add a reference in RepairDesk.

  4. Change warranty details for a repair from inside the ticket

    Good day

    currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.

    14 votes
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  5. Make payment selection Mandatory

    Currently when you go to the check out screen, the payment default is cash. My employees are forever just running the payment as cash when it should be credit because they forget to change it. I think there should be no default and the system should not do anything until you deliberately select your customers payment method.

    3 votes
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  6. Discount or coupon code

    When adding discounts, it would be extremely helpful to be able to track the referrer by using a discount code and then be able to run report on the number of discount codes received and total value sold. This allows for tracking the best referral sources.

    18 votes
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  7. Repair/Customer tracking - Improve workflow

    Currently when a customer comes in we go to the POS screen lookup or enter a new customer then start the process of selecting the device, serial number\IMEI problem part etc. The new screen allows the customer to fill some of this in. But we have repeat customers it would be nice when you enter the customer to see the devices purchased from us or repaired in the past by us then allow you to enter a new device or use an existing. Doing this we see the history of the device, not have to ask/enter the same information again…

    9 votes
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  8. Being to create a ticket, that doesn't sent the notification, while the other ones do

    We need to create tickets for customers we can personally use. After that we want to create a different ticket for the customer that does sent the notification. But now it is just on or off. Hope you can make that work for us!

    1 vote
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  9. 3 votes
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  10. Security Audit

    A simple audit trail, for now if its just a record when an invoice is deleted or the total changed after payment was recorded. You have a good module to track starting and ending cash in the register however if an invoice was deleted without record the numbers may not be relevant

    2 votes
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  11. Emails received when putting a note on a ticket should show what ticket that note relates to

    When you add a note to a ticket under the email notification it will email that note to our designated email address.
    However the email will not show any information about the ticket and will only show the ticket number.
    Ideally if the email showed customer name, Device and task, potentially a manager could monitor all important notes on ongoing jobs just by reading the emails notifications.

    At the moment the email comes as follows.

    "Customers device found to have extensive water damage, we have been in contact with customer and are awaiting response on whether to proceed with water…

    2 votes
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  12. Supplier Managements

    As there is a dedicated Inventory system, I would like to see more management features into this section.

    1. As we do have 30 days account with most of our major suppliers, we need to know where we are sitting on at any particular of time, like 30 days, 60 days or 120 days.

    2. We want to have a quick look at all PO and to see if they're Paid, Partial Paid or Unpaid, so we don't have to go into it and try Add Payment link to see if that PO is paid or not

    3. If we can have a…

    5 votes
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  13. Text Message Broadcast Module

    It would be great to have some sort of module, where you can send out a broadcast message via SMS to select customers, selecting either individually or via a date rage (i.e: customers within the last week etc) This would maybe allow for a quiet day at the shop to send out simple offers to maybe generate leads, repairs, sales or just to remind older customers your still there as a little knock knock!

    Benefits to this mean you can offer discounts and incentives for the customer to come.

    7 votes
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