General
289 results found
-
Add support for Clover Flex POS
The merchant costs of Clover is very good and simple. It would be nice to integrate this, so that the cost of the repair desk is offset in the merchant savings alone. For example a $20,000 month saving 1% would be $200 which could be used towards other systems.
6 votes -
Unlock API, automatic updates
The unlocking module has potential, but it is not functional as it is now, it is very manual. The unlocking business changes daily, the code makers every day change the service they offer and change the prices.
For this module to fulfill its function it must automatically load the list of services of the suppliers and the prices, when these make changes these changes are reflected in Reapirdesk, the APIs that they offer allows you to obtain this information.
6 votes -
Buyback Qoute
Be able to complete and print out a device buyback quote for a customer. This would be helpful in the B2B space when giving a business a quote for all their old devices.
6 votes -
Set discounts based on inventory category
When we run sales it would be great if we could have discounts based on their inventory category. For example, we may want to have 10% off devices and 30% off accessories.
This could be an addition to the Manage Bundle module. Currently it only supports bundles for single products and not whole categories.
6 votes -
Hi guys any way to integrate shipping labels on here? Would be great to be able to print off labels for Mail-In Orders
Hi guys any way to integrate shipping labels on here? Would be great to be able to print off labels for Mail-In Orders for returning repaired devices
6 votes -
Browser Tab Titles
OK, so this is my first suggestion and I will admit it is a pretty minor one. With that said, I think attention to detail and the little things make a big difference in overall user experience.
Over the course of a day, it is not uncommon for me to have several different browser tabs open. Ticket List, POS, Inventory List, various tickets, etc.
Unfortunately, the syntax for the Browser Tab Titles is inconsistent making it difficult to distinguish between tabs. Some titles are fine using the following structure:
[Business Name] - [Page Title]
ex. YZF Tech Repairs - POS…
5 votes -
Create a custom widget to to show equipment for sale on web site
You have a widget to allow web site integration for repair booking and tracking, it would be nice to have something to show available refurbished equipment from the Inventory Trade-In's You could use the same interface as the repair booking to allow customer to search everything or filter by device type, manufacture, carrier etc. online purchasing may be wanted by some but for now you could just allow them to send a message just like the booking module does
5 votes -
Ticket Status verification on website
Because of the new GDPR restriction, I propose to change the '' ticket status '' display. The costumes need to see ONLY THE STATUS, just it. Now it displays the invoice with his full personal details and his signatures. I have many questions from costumes why is this info are there. So, my suggestion is the ticket status to remain just ticket staus.
5 votes -
Automatically Calculate Markup Price
When we enter the cost and the retail price the system gives us a percentage markup, imagine that we can place a markup and based on the cost the system system calculates a price that maintains our % desired margin. We all know how variant the market is today buying prices vary like crazy, and each time we have to be checking if we are working with the correct prices and manually change them. Then the flow would be like this: In each item or service we mark a desired markup or % of desired margin, when we get an…
5 votes -
Popup notification when trade in phone was sold to remind updating the ads if posted online
Remind us if ever we have updated the ads to remove from online selling platform such as ebay, square, shopify, craiglist, kijiji if we need to delete it once it get sold in store.
5 votes -
REPORTING - Year and Month Comparison
The ability to compare sales (including graphics);
- Current Year to the previous Years
- Current Month to the previous Months
- Month to Date
- Year to Date-=-Examples -=-
Current Year to the previous Years
2020: 1 456 258$
2019: 1 298 336$
2018: 1 117 250$
Etc.Current Month to the previous Months
February 2020: 80 985$
January 2020: 66 785$
December 2019: 109 325$
Etc.-=- DESCRIPTION -=-
Month to Date
As of today, what are the current sales for this month compared to the same month last year as of the same date as today.…
5 votes -
Improve the inventory search filter
Make it where a search for multiple words can bring up exportable search results.
For example if I have a bunch of inventory items that contain the words i7 h1 1660 rgb in no particular order I can search those keyboards, and the quick search drop down displays all the items with all of those keyboards, but if i hit the "search" button it gives me 0 search results.
I want to be able to search a selection of keyboards then bring up a specific set of products so I can export and bulk edit.
5 votes -
Create a report for time spent on repairs
This report would show the total time spent on repairs by utilising the time tracker on each ticket. Be able to sort by technician, date period, and maybe even manufacturer/device. So we can see the total time spent last week repairing iPhone 5 devices.
Would be great to also be able to see the average time spent per device.
5 votes -
After pay integration
A lot of our customers use afterpay and it would be great to link the API within Repair desk instead of an external site
5 votes -
Used Phone Module
Allow to create purchase orders for used phones ( different then Trade in module) This would allow to take parts out of inventory to refurbish a device and add labor cost to show true cost when selling a phone.
5 votes -
Customer Facing Display same like self check-in widget
I would like to suggest if possible to make the customer facing display give more option like the self check-in widget where it will show the terms and condition and ask for a signature. and enter custom field for the passcode.
Right now what i do is a customer comes in that needs a repair i do the repair right away and then ill just let them fillup the form from the CFD while im doing the repair and while im repairing i want them to fill up the form and at the same they have time to read they…
5 votes -
Full QuickBooks Integration
A full QuickBooks integration is needed to help automate accounting.
The current integration DOES NOT:
-- Automatically sync trade in purchase
-- Automatically sync refunds
-- Automatically sync partial payments (for example, customer pays 50% down for an order and pays the final amount another day - only the first 50% will be synced with QuickBooks. There is a deposit feature, however, this isn't always the best option if the order is for an accessory, etc. and may need to be refunded. Since you cannot refund deposits.)It would be a huge value added to RepairDesk users to get our…
5 votes -
Apply coupon at check out
when running print and internet advertising it would be nice to utilize coupon codes to apply discount at the checkout screen. or to have standard coupon discounts already loaded in the system like " $10 Off Temp Glass" .
5 votes -
Make payment selection Mandatory
Currently when you go to the check out screen, the payment default is cash. My employees are forever just running the payment as cash when it should be credit because they forget to change it. I think there should be no default and the system should not do anything until you deliberately select your customers payment method.
5 votes -
Invest in making the system quicker
Recently I have noticed longer page loading times and lag when performing routine daily tasks. It was never amazing but now it is frustratingly noticeable, especially when there are no shortcuts or easy navigation through the system (for example from ticket direct to item)
The Trade In page can take 10-20 seconds to load.
The POS can lag for 10-15 seconds when adding checking in devices.4 votes
- Don't see your idea?