General
289 results found
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Allow multiple product images / have a button to take photo / have default images
It would be useful to be able to add multiple photos for Trade In items to show the condition of the devices. This would be great for syncing to woo commerce.
Expanding on this idea, the ability to TAKE photo from the product page (by webcam or iPad) and add at the same time, rather than having to take a photo, upload it to the computer, then upload it to the product page.
The option to have a default image based on the Make/Model/Colour would be useful too so the woo commerce sync to the website keep it looking professional…
2 votes -
square register
Would like to see RepairDesk integrate with Square Register. Hopefully sometime soon
2 votes -
Ability to adjust the repair on a ticket after running pre checks
Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that…
2 votes -
Make it so you can mark a special parts order as received on the ticket, or even a clickable link on the ticket
Make it so you can mark a special parts order as received on the edit ticket screen.
2 votes -
Register
Hi Usman
The POS is basically a cash register so it should work in the same format
1. Select manufacturer,model repair part...
After pressing next, the part should show in the register
Then either select another part and press next (this should also show in the register) or have another button as well as next like "complete or confirm. It has also been mentioned that repair parts and accessories are merged. You need to be able to add another part from the same screen
2. Once you get to checkout it gives a list of print types which opens another…1 vote -
Upload New Picture for Added Device on Sell My Device Widget
Is there a way to upload a photo for devices added? Newer devices such as Note 5, 6s, S6, etc are not available for preselection.
1 vote -
Date field, next to customer signature on Tax Invoice
I currently get my customers to sign a copy of the tax invoice which I file away, to say the have picked up their unit (doesn't matter fixed or not fixed)
This is just incase they want to dispute a collection. But there is no date, to verify, the collection.
A simple date field would help, next to the signature field.
1 vote -
POS-add new Customer-if there is a Lead against customer-give option to convert it to ticket
POS-
add new Customer-
if there is a Lead against customer-
give option to convert it to ticket.
at the moment if there already there is a lead for a customer in POS you need to add customer details again at it never hint you that the customer has lead in system!1 vote -
copenhagen time
there is error in copenhagen time zone. correct is GMT+1
1 vote -
Be able to mark leads as won without creating ticket
Sometimes when we have a lead, when the customer comes in we don't always convert the lead into a ticket. So would be great to be able to mark a lead as won, but not create a ticket. Maybe when you select won on the lead a popup comes up asking if you want to convert ticket with a yes/no option.
1 vote -
Remove Due date from Receipt and Invoice
When a customer comes in the first thing they ask is "How Long"
Because of this there is no need to print the date and time due on the ticket. When the customer calls in to COLLECT the phone they get the invoice so there is definately no need to print it there either.
This means that you can use the "Description" box to highlight notes. Also when the customer brings the device back under warranty and has to produce the invoice, there is more detail showing without having to lookup the details1 vote -
Right Upper Quadrant of POS Screen Prioritize by Velocity
Rather than standard sequential ordering, it would be more efficient to list REPAIRS, ACCESSORIES . . . by highest order frequency to minimize use of SEARCH function.
1 vote -
Automatic Two-Way Google Contact Sync
Let the software push new customers to Google Contacts. Contacts created in Google Contacts should automatically show up in Repair Desk. A contact that is deleted in either place should automatically be deleted in the other place. This is already used by companies such as Timely. It would be a useful way to sync contacts to an email marketing program. It would be useful because then new customers in RepairDesk will show up with their name on my caller ID! As soon as someone calls, I can add their name on my phone, and already have the customer record started…
1 vote -
add an extra level of nesting
We have more than 5 suppliers of LCD for each model of iphone.
We could do with a "folder" as such so that when we select the "Part" we can take one from a specific manufacturer in the inventory. As LCD replacement is probably the most used repair, having 10 or more "LCD's" showing in the parts section is messy
1 vote -
Add some functionality to the calender book in widget
The calendar book in widget needs some updates, currently it does not store the customers address when they book, does not offer the ability to enter a mobile number which means the sms api will not send a message to the customer confirming their booking.
my business is fully mobile so these features would make a huge difference for us
1 vote -
Bill to account for corporate customers
I have several colleges and business that require that i bill their accounts payable department to get paid. wold be nice to if you could set up bill to accounts that you can apply payments to. i.e. business has a laptop repaired you can biil them and the invoice goes to their account so the parts are out of inventory. them payments can be applied to the bill to account
1 vote -
Update Public API article to list all default values for parameters for better documentation
For example,
Additional parameter (filters)
1: pagesize: number of invoice per request (What's the default value?)
2: page: for pagination like page 1,2 3 etc. default is page 0 (Good)
3: status: search by status of the ticket (OK)There are more in here that don't have defaults. Thanks for your good work!
1 vote -
Being to create a ticket, that doesn't sent the notification, while the other ones do
We need to create tickets for customers we can personally use. After that we want to create a different ticket for the customer that does sent the notification. But now it is just on or off. Hope you can make that work for us!
1 vote -
purchase order
Bring back the automatic update prices from the latest purchase orders
1 vote -
1 vote
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