Ability to adjust the repair on a ticket after running pre checks
Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that seems unnecessary if only the fields can remain filled for the device when going back a step to add more problems.
Ben Chambers
shared this idea
-
Markus Vincenti commented
Hm, thanks
-
James Fenton commented
if you are working with a ticketing system for customer support or technical support, it is often possible to adjust the repair or solution after running pre-checks.
https://techgratify.com/translation-practices-for-boosting-your-business/
Pre-checks are usually performed to identify the root cause of the issue reported in the ticket, and to ensure that any potential fixes or solutions will not cause any further problems. Once the pre-checks have been completed, you may have a better understanding of the issue and the best course of action to take.
If the pre-checks reveal that the original solution or repair proposed in the ticket is not optimal or may cause other issues, you can adjust the solution or repair it as necessary. This might involve proposing a different solution or repair, seeking additional input or expertise, or updating the customer with new information.
It is important to keep the customer informed throughout the process, and to ensure that any changes to the solution or repair are clearly communicated and agreed upon before proceeding. Good communication and a willingness to be flexible and adjust the approach as needed can help ensure a positive outcome for the customer and the support team.
-
Dexter Morgan commented
Mostbet é o melhor site de apostas em termos de probabilidades de apostas e promoções. Oferece uma ampla variedade de mercados e esportes, incluindo futebol, tênis, corrida de cavalos e muito mais https://mostbet-pt.com . A Mostbet é a melhor casa de apostas para apostadores porque oferece uma ampla variedade de mercados e esportes, incluindo futebol, tênis, corridas de cavalos e muito mais.
-
Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that seems unnecessary if only the fields can remain filled for the device when going back a step to add more problems.
Sometimes we are just too busy to even mention other problems due to the process.