General
289 results found
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Trade-In Module Update
Under the trade-in module the retail price and cost price should be on the same tab as the product info. It is inconvenient, easy to miss and to me it seems unnecessary. All of the relevant information should be on one tab. Also it's annoying that the item name basically repeats itself because when you add the manufacturer and device name they are usually the same as what you would name the item. This is what my item name looks like for example "Apple iPhone 6s Plus, 16GB Rose Gold (Cracked Glass) iPhone 6s Plus". Unfortunately I am required to…
1 vote -
Able to see leads on the mobile app
I would like to see the app improved more. Specifically by adding the feature of leads or estimates into the mobile app. Being a mobile guy on the move and not having a laptop with me during that time. I would like to be able to make better time by doing it on the app or ipad instead of logging in onto the desktop. Then being able to convert it to a ticket all within the mobile app.
1 vote -
Easier way to switch between user in locations with only one computer
Give RD the ability to "time out" or the ability to log out when it has not been used for a certain amount of time. This will be helpful in locations with more than one employee but only one computer. This will greatly reduce employees "accidently" forgetting to hit switch user when completing a sale or repair ticket
1 vote -
Repair parts is not being deleted.
When you add a repair service, the attached parts is well added under “parts used for repair”. But if you erase the repair service and you select another one, the part is still there. So stock goes wrong and profit also.
1 vote -
How do I fix QuickBooks update server not responding?
To fix QuickBooks update server not responding error, you need to first configure the network connectivity in your system in a correct manner. It is possible that something is wrong with the network connectivity setting and it is causing the issue. Also, you need to check which programs are running in the background of your computer system. The unnecessary and extra load of these background program may cause this error, you can close this and then try to updating QuickBooks.
To get more info visit : https://quickutilities.net/blog/quickbooks-update-server-is-not-responding1 vote -
Choose which Item Categories will Sync across stores
We utilize the Trade-In section to keep track of devices that are purchased by separate stores as well as devices purchased from vendors for resale. I'd love to have the ability to select ONLY certain retail products for item cost sync across all locations. As it stands, when our main location lists a new Trade-In device as purchased, it seems it affects our other location. Sync is great and useful for creating new repair options, new models in the system, and new products BUT it will quickly get confusing as we open more locations when Trade-In options appear for all…
1 vote -
Add Days/Months Filter Option for Store KPIs "Shop Visitors" Report
Instead of only which Times, I'd like to see which Days are our busiest on average as well as which months throughout the year. This can be done manually through other methods but to see it in a graph would make things incredibly easy
1 vote -
When you click on the "searchlight" icon to perform a customer search, make it automatically link to the search frame
When you are in POS, when you click the search icon to find a client, the cursor does not go to the search field. You have to click again just to type, adding another step that is unnecessary. Either make the search field permanent, or make the searchlight icon do what it should.
1 vote -
Shopify Sync added to logfile
Currently Shopify sync doesn't leave a log when its activated or deactivated.
This causes issues when troubleshooting sync errors or issues
1 vote -
Phone Pro - Make customer phone number clickable
Option to call a customer by clicking on their phone number within the RepairDesk app
1 vote -
Want to see summary daily email.. like i had before in other system i used. How many new jobs came in..how many jobs picked up. Sales...Card
Want to see it daily once register is closed at days end. Summary email
Dropped off
Picked up
Sales..cash..credit.1 vote -
Klaviyo Integration
Please can you add this to the integration of Repair desk.
1 vote -
+1 Country code issues
The POS should not require to enter the country code to create a customer account, the country code is normally not required, and nobody will ever tell his number including the country code, so it makes easy for any employee to forget to enter it and if that happens it creates problem in the POS to send, receive and recognize incoming SMS. I pretty sure most if not all POS user do only local business and they don't need to contact international customers, so the POS should not require the country code. And if necessary the POS may have the…
1 vote -
Inventory Count Module
I'd like to be able to give employees access to do inventory count (I have them do inventory count for phones daily before closing) but not to edit though, otherwise if there is over or short, they can always make it matches and looks good.
1 vote -
Enable promo pricing on serialized devices.
At checkout currently individual price applies vs promo price. When running monthly specials we have to adjust price in POS vs serialized items recognizing the promo price.
1 vote -
Global Accounting VAT Scheme for Used Goods
Global Accounting is a tax scheme that reduces administration and also reduced VAT payable.
It works in a similar way to VAT Margin but rather than working out the VAT on each individual item we just work out the difference in Purchases and Sales in the VAT period and pay VAT on that - NOT including the cost of parts used for repair.To implement Global Accounting would be a simple report and would make the VAT return so much easier and less time consuming.
Example: 01/01/2022 to 31/03/2022
Purchases = £10,000 of Trade In devices
Sales = £17,500 of…1 vote -
Add date on Inventory Item Labels
I need to add the date to Inventory Item Labels but there is no tag for that. It is very helpful to quickly figure out when an item was received, to know if it is covered under warranty and even to know who I bought from based on the date when I buy the same item from different suppliers.
1 vote -
I WANT TO ADD COLUMN IN CSV FILE HOW YOU HEAR ABOUT US IN ITEMWISE SALES REPORT
I WANT TO ADD COLUMN IN CSV FILE HOW YOU HEAR ABOUT US IN ITEMWISE SALES REPORT
1 vote -
Show if an item is synced to WooCommerce on the Manage Inventory list
Currently we have to go into each item and trade in item to see if it has been synced with WooCommerce.
I'd like to be able to see at a glance if items have been synced - a simple yes or no on a new column on the manage inventory pages would do.
1 vote -
Correct Marginal VAT scheme for UK Customers
We sell a lot of mobile device stock in our shop on the Marginal VAT scheme however it isn’t correct. When a device is on marginal VAT and we put the sale through, the invoice shows the breakdown of marginal vat which shouldn’t happen. The customer cannot claim back the vat on this scheme and it shouldn’t be shown to the customer.
It also calculates it wrong (see link below).
And it would be really good if the marginal products synced with quickbooks
See: https://www.gov.uk/vat-margin-schemes
Thank you :)
1 vote
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