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  1. Tickets list to be able to sort based on all columns

    In ticket list or any other list in the system, it should be able to sort the list based on any of the columns. like Device Name to group by all the iPhone 6 repairs for a day or customer name to be able to find a customer ticket by looking up his name even sort by Task will help a lot

    2 votes
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  2. Add custom questions to the walkin and repair booking widget

    Be able to add additional questions to the walkin and repair widget in the settings > setup.
    This would be used for either additional information about the customer or the device.

    2 votes
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  3. Track Screens to be Sent for Refurbishing

    We currently send away our damaged screens that are taken off clients phones away to be refurbished so we can then use them on new phones. It would be great to track the status for that screen. So can set the condition as being Good Quality, OK Quality etc. so we can keep track of how many we have in stock currently prior to sending them away. And even have a label that can be printed to put on the screen so they don't need to be tested later.

    2 votes
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  4. 2 votes
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  5. Inventory Item Usage Summary

    You can add in each inventory item, the usage of the item per week, per month, per custom data to date.

    Just for the logistics manager to see how many items are used during a period of time.
    so you can order from your supplier the right amount!

    2 votes
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  6. In Stock, Stock Warning, Re-Order Level?

    What do these fields mean?
    Does "In Stock" = physically on hand or on hand minus allocated to jobs?

    It would also help to have a field for inventory "in transit and/or on order"
    Does "Stock Warning" = minimum stock level/re-order point?
    Does "Re-order Level" = maximum stock level/order up to level?

    2 votes
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  7. Emails received when putting a note on a ticket should show what ticket that note relates to

    When you add a note to a ticket under the email notification it will email that note to our designated email address.
    However the email will not show any information about the ticket and will only show the ticket number.
    Ideally if the email showed customer name, Device and task, potentially a manager could monitor all important notes on ongoing jobs just by reading the emails notifications.

    At the moment the email comes as follows.

    "Customers device found to have extensive water damage, we have been in contact with customer and are awaiting response on whether to proceed with water…

    2 votes
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    planned  ·  0 comments  ·  Admin →
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  8. Remove ReVamp items from automatically going into Low Stock Report

    My Low Stock Report now has 508 Items that are showing up instead of the 10-20 that I usually want to manage. I want to remove ReVamp from the system now since it's changed everything it seems. Can I do that?

    2 votes
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  9. Security Audit

    A simple audit trail, for now if its just a record when an invoice is deleted or the total changed after payment was recorded. You have a good module to track starting and ending cash in the register however if an invoice was deleted without record the numbers may not be relevant

    2 votes
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  10. Testing for trade in:

    Devices must be tested before trade in. This section should allow you to intake a device and choose to take as a trade in or not after testing. You should be able to intake a few customer details (e.g. name, phone number) & the device details

    2 votes
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    under review  ·  1 comment  ·  Admin →
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  11. iPad app - Barcode scanner

    (iPad Camera) for scanning and opening tickets. This would need to show the ticket status, outstanding balance, customer info, repair info and repair notes.

    2 votes
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  12. Lead capture form/to manage leads/embed to any website page/link it to campaigner

    Lead capture form which sent data goes to manage leads which we can embed to any website page and link it to campaigner for drip marketing

    2 votes
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  13. Add a search bar to the POS page.

    Add a search bar to the POS. This could help find specific repairs more quickly or help someone find an appropriate trade-in device according to the device brand or cellular carrier needs of the customer, or lots of other things.

    2 votes
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  14. Easier navigation through system

    On each page there should be back and forward arrows through items, customers, invoices, etc.
    If I have to make changes to each item (or just view a list of items/invoices/customers), I currently have to open the item, make the change, save it, go back and find the next item, repeat.
    If there were previous and next arrows between the chosen products/invoices/customers etc it would simplify things.

    There should be links to the item page from invoices, tickets and repair bundles.
    - So if I notice an error (price, spelling etc) I can simply click on the item to open…

    2 votes
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  15. Two way google calendar Sync

    It is important to be able to have in real time the availability of each technician, at the same time see if there is any way that when the repair is completed, an update is made in the calendar leaving that time available, many cases that the repairs end before promised time and google that time is not available.

    2 votes
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  16. Combine buyback Devices data with "All Devices"

    I just started looking into trade in device widget.. and I basically have to set up every device again. Why not combine the two? Colors is already an option on https://app.repairdesk.co/index.php?r=devices/index listings. Along with the checkboxes for "on POS" and "show on widgets" you could add "show on buybacks" and then ask for size, condition, etc rather than having it in 2 different places.

    2 votes
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  17. repair history

    at the time of creating a new ticket, it is better to have the ability to know if this IMEI (device) was repaired at any of your workshops before (its repair history)

    2 votes
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  18. Need to be able to track billpayment and new activations.

    If the customer comes back next month I can see what he pay before and what carrier is currently using.

    2 votes
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  19. Option to add a fixed amount on sales tax payments.

    In our state we have to collect 7% plus a 40 cent 911 fee on prepaid plan payments. Currently there is no option to add a fixed amount to sales tax payments, only percentages. Thank You

    2 votes
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  20. When a special part is RMA or removed from a job, it should remove the part cost from the job as well.

    It is important that if a special ordered part is sent back, canceled, or otherwise removed from a ticket, it's associated part cost should also be removed from the ticket and invoice.

    2 votes
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