Add the ability to upload documents to specific tickets
You can add pre/post device condition pictures to a ticket, but you can only attach documents to a customer profile, not to a specific ticket.
Adding documents to a ticket would be helpful when a repair store requires specific reports to be written up and attached to a ticket, ex. a warranty repair report, or a damaged item report.
Anonymous
shared this idea
We have made this feature LIVE. To keep a record of every repair, you can now add/attach documents with repair tickets.
You can also send attachment while sending an email to the customer from the repair ticket.
Please check following knowledgebase article for your understanding:-
https://help.repairdesk.co/knowledgebase/articles/1944004-how-to-upload-attachments-on-repair-ticket
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Daryll Donais
commented
Can we upload a file to a repair ticket using the API?