General
289 results found
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Allow manual placement of devices on the POS
As of now devices are organized alphabetically or numerically on the Point Of Sale page during the ticket creation process.
This is a small issue but can slow down the check-in process because techs cannot quickly click on common devices without typing in the model. It is yet another optimization RepairDesk can do to improve efficiency for us.
Examples of issue:
iPhone 11 comes before iPhone 6 - not in correct order
Xbox 360 comes before Xbox Original - not in order
Galaxy S series is now below A series and J Series - should be on top4 votes -
Minimum order quantity
It would be nice to have an option to set a minimum reorder quantity. As an example, I buy screen protectors in bulk, either 25 or 100 to a pack. My supplier will sell e fewer than that, but I have to pay extra for a part pack. It would be nice to have an option such that any time a specific product is added to a purchase order, it will automatically be added in multiples a set quantity. E.g. when I order screen protectors, only order 25, or 50, never 28, or 32.
4 votes -
Add the Mark Up % field to the Create Serials pop-up during GRN process
The inventory allows for a mark up % to dictate the retail price based on the cost price.
In a GRN when the Create Serials is clicked on it would be great if the mark up % from the main inventory file would show here between the Cost Price and Retail Price.
This would ensure the Serialised Price would match the Inventory Retail Price.
4 votes -
Require Clock in to begin working with repairdesk for the day
Create an option that requires employees clock in before any thing can be performed in RepairDesk
4 votes -
Notification for past repairs on IMEI/Serial
A notification similar to the one you get when you insert a phone number that already exists in customer database, but for IMEI/Serial number so that you know that the device has been repaired before in a glance. Different persons may bring in the same device say husband/wife/children or someone that bought the device used.
4 votes -
Deposits / layaway for trade in items - properly
There doesn't seem to be a proper way to have an item reserved and paid off by customers over a period of time.
Currently it creates an invoice as overdue and payments can be added - but this isn't the proper way to do it as it is reported as a SALE on that date attracting the tax - instead of it creating an invoice on the date of collection when it is fully paid - the actual sale date and tax point.
It should be able to have an item reserved and print off a label with the details…
4 votes -
Add customs fields in ticket notes
It would be amazing to have custom fields in ticket notes, in the Diagnostic and Technical Repair notes so we can enter values when we do assessments.
4 votes -
Add some more functionality to the scan function. Change the workflow
The software has a scan function. You can push the on the button for the scan function and then scan a ticket and then you get some basic information.
But there should be some more information here at this point. You get only some basic information, but I think it shall work like the following.Customer comes with a broken device. He explaines the mistake to the person at the front desk. The person at the front desk writes in the comments, what is wrong with the device and puts a label on the device and gives it to the…
3 votes -
infusionsoft
Integration with Infusionsoft
3 votes -
Last added Filter inside costumers
We really need to filter the new costumers in order to know which are the ones we already sent reviews, so we need a ‘last added’ filter
3 votes -
intergrate with CloudCTI
would be great if you could incorporate this as we get a lot of customer enquiries and this would help track them within RD and better service existing customers. ideally would like, when you get a call RD pops up with a message displaying current customer info or a new lead pop up if not in system.
3 votes -
enable A5 print option via google cloud print integration
currently only prints in A4 which we do not use - too big and bulky - we find more customer keep receipt on A5 size
3 votes -
Move "Leads" to the menu bar (pos,campainger,etc.) with a notification/highlight when new lead is generated
move leads to the menu bar with a inbox feel to alert us to new leads!
3 votes -
Create a repair cost calculator with repairdesk software, ie...a macbook screen replacement
Create a repair cost calculator with an adjustable percentage to aid in valuing a repair cost
3 votes -
Tags for tickets
It would help greatly if we could add tags to tickets, similar to ticket status, but which are separate and just informative, to have them filterable would also be helpful
3 votes -
Manage your team leaders well
Make sure the staff in the company have enough water, and toilet break
3 votes -
increase width of internal wiki
I would like to add images, put the size of the wiki is not large enough to allow for viewing of the images
3 votes -
How to integrate Bulk SMS API With payement gateway
We are a leading and reputed bulk SMS service providers in Saudi Arabia from the last five years and serving the customers with professional approach. You can utilise the Bulk SMS for various purposes such as branding of any product, promotional marketing, transactional use and others. Bulk SMS is the only way that can improvise the business growth by instant delivery of the message to the targeted audience. Nowadays, bulk SMS has become an integral part of SMS marketing due to its immediate reach to the masses, and easy process of sending bulk SMS. If you have any query related…
3 votes -
Ability to create "default repairs" for all new models and manufactures
For now we need manually create repair when we are creating new model. I suggest ability to make "default repairs" for every new model what we make. Eg. Default repair is "keyboard replacement".
And now if I make new model of Eg. "HP 123", I need to write that repair manually.
3 votes -
integromat intergration
intergromat works on android, would pick up incoming call details and automatically create a lead within repair desk or display customer information within repairdesk if caller id is recognised.
3 votes
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