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289 results found

  1. Print icon on POS parts section

    Fast way to print via print node part stock label from POS level, visible as small "print" icon.

    1 vote
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  2. POS fast reset button

    Often checking price on POS or looking for Client and must press "POS" to reset content. Would be handy to have just 1 button "refresh" or so

    1 vote
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  3. Edicion deTiempos por estado de proceso

    la idea es poder determinar el tiempo de espera que tiene un equipo segun el estado de proceso en el que se encuentre y que de forma automatica el calendario nos avise de los equipos que se encuentren fuera de tiempo.

    1 vote
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  4. How to integrate Bulk SMS API With payement gateway

    We are a leading and reputed bulk SMS service providers in Saudi Arabia from the last five years and serving the customers with professional approach. You can utilise the Bulk SMS for various purposes such as branding of any product, promotional marketing, transactional use and others. Bulk SMS is the only way that can improvise the business growth by instant delivery of the message to the targeted audience. Nowadays, bulk SMS has become an integral part of SMS marketing due to its immediate reach to the masses, and easy process of sending bulk SMS. If you have any query related…

    3 votes
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  5. increase width of internal wiki

    I would like to add images, put the size of the wiki is not large enough to allow for viewing of the images

    3 votes
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  6. Manage your team leaders well

    Make sure the staff in the company have enough water, and toilet break

    3 votes
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  7. Tags for tickets

    It would help greatly if we could add tags to tickets, similar to ticket status, but which are separate and just informative, to have them filterable would also be helpful

    3 votes
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  8. PUT/POST api for inventory

    Managing serialized inventory has been a pain for us.

    the GET /inventory api returns something like this

    {
    "prodtype": "1",
    "id": "15573890",
    "item
    no": "1869",
    "name": "DC in Board",
    "sku": "",
    "upccode": "",
    "in
    stock": "1",
    "taxinclusive": "1",
    "tax
    class": {
    "taxclass": "",
    "id": "0",
    "tax
    percent": ""
    },
    "warranty": "",
    "warrantytimeframe": "",
    "supplier": "",
    "description": "",
    "image": "",
    "physical
    location": "",
    "totalstock": "1",
    "category
    id": "110548",
    "manufacturerid": "152436",
    "device
    id": "1369871",
    "isserialize": 1,
    "isPart": true,
    "price": "35.00",
    "original
    price": "35.00",
    "serials": [
    {
    "serial": "2319dcinboard",
    "originalprice": "35.00",
    "price": "35.00",
    "gst":

    4 votes
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  9. Integrate with VidaPay

    Providing us to make prepaid mobile payments for the customers

    1 vote
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    We are adding “Bill Payments/Airtime” module in RepairDesk that will allow you to make prepaid bill payments and you can log the reference in RepairDesk.
    This module will not be directly be linked with VidaPay but you can log the transaction and add a reference in RepairDesk.

  10. Inbuilt note keeping for help / personal reference - similar to wiki.

    Idea is to eliminate the need to carry around a notepad to record issues and things i would like to discuss with help desk. We operate repair-desk over 8 computers and there is no real way to keep track of things i think of between computers. If, like wiki, we had a pop up notepad that was easily acessible, it would be available on all devices..?

    1 vote
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  11. Used Phone Module

    Allow to create purchase orders for used phones ( different then Trade in module) This would allow to take parts out of inventory to refurbish a device and add labor cost to show true cost when selling a phone.

    5 votes
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  12. Employee Schedule Addition

    Lets add employee schedule tab!

    29 votes
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  13. Tech-checks App

    Would be great to have an additional app to install on the customer device that helps to complete the pre-post repair checks and automatically updates the values on the ticket.

    Just like this example: https://itunes.apple.com/us/app/testm-test-your-mobile/id1242371446?ls=1&mt=8

    1 vote
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  14. Raise Character Limit on Description Box.

    We would like to type our description for woocommerce items in RepairDesk so that my regular employees can type descriptions without me needing to create them WordPress accounts.

    As it stands though, repair desk has a character limit on the description box. Need to raise this by a considerable amount.

    1 vote
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  15. Integrate DingConnect to allow us to sell mobile top ups to customers

    When we sell phones, customers may ask for a SIM card, currently we have to log into DingConnect to issue the voucher and copy and paste it into the receipt.

    If you integrated it with DingConnects API it would save time and be much more professional.

    0 votes
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  16. Integrate with a Phone diagnosis software

    When testing a phone/tablet it takes a long time to do so depending on how long and detailed you want the check list to be. If you guys could integrate with a Phone Diagnosis Software the process would be so much faster and easier on the technician and costumer.

    29 votes
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  17. Invest in making the system quicker

    Recently I have noticed longer page loading times and lag when performing routine daily tasks. It was never amazing but now it is frustratingly noticeable, especially when there are no shortcuts or easy navigation through the system (for example from ticket direct to item)

    The Trade In page can take 10-20 seconds to load.
    The POS can lag for 10-15 seconds when adding checking in devices.

    4 votes
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  18. Inventory Write Off

    The RMA process should have an option to write off an inventory item with the option to level the cost across identical items OR a particular batch of those items.

    It's not always possible or viable to obtain a credit note / refund / replacement on an item. Say if a technician has damaged an item of stock, then it will generally just be written off. Written off stock should show in the financial reports and also under the supplier information along with the reason.

    9 votes
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  19. A POP SCREEN THAT REMINDS YOU TO OFFER ACCESSORIES BEFORE CHECK OUT

    It would be good to have a pop up screen before check out that tells the person making the sale that they should offer the costumer a phone accessories at a discount price or simply just to offer a phone accessories to a costumer.

    50 votes
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    • Increase upselling and revenues with RepairDesk "Suggestive Sales Alerts **

    We are going to develop “Suggestive Sales Alert” functionality in the “Enterprise version” that will allow you to upsell products to your customers and increase sales by displaying sales items to your front desk staff.

    - Option to display selected items whenever a ticket is created, re-opened or you checkout so your staff can sell more.

    - Offer commission to your staff on upselling to boost sales.

    - Have advantageous deals for your customers.

    - Have a dedicated report to check your upsells and track which staff member has more attachments in sales along with his/her commission.

    Please check the functionality workflow from this link and share your feedback.

    https://rddeveloper.invisionapp.com/public/share/HG12YBUND8#/screens/477222331

  20. Option to add a fixed amount on sales tax payments.

    In our state we have to collect 7% plus a 40 cent 911 fee on prepaid plan payments. Currently there is no option to add a fixed amount to sales tax payments, only percentages. Thank You

    2 votes
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