I really like the Take Notes function in the Tickets and Inquiries modules that we use to record internal notes that the customer does not need to see or to have printed on the invoice.

It would be great if this was added to the Invoices and Estimates also!

Currently RD only allow us to transfer a ticket between two stores.

If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.

Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.

Make it where a search for multiple words can bring up exportable search results.

For example if I have a bunch of inventory items that contain the words i7 h1 1660 rgb in no particular order I can search those keyboards, and the quick search drop down displays all the items with all of those keyboards, but if i hit the "search" button it gives me 0 search results.

I want to be able to search a selection of keyboards then bring up a specific set of products so I can export and bulk edit.

Need a more simple customer approve/deny estimate process that doesnt involve customers needing to be issued repair desk login/password credentials. Too many steps for a customer, want customer to receive estimate in email/ and or text/sms and be able to click 'approve or deny' with no extra steps. Choice is only reflected on our end and customer possibly gets a simple confirmation email/ and or text/sms of their submitted choice.

At checkout currently individual price applies vs promo price. When running monthly specials we have to adjust price in POS vs serialized items recognizing the promo price.

Currently I have to put a note of the battery health in the description. I think it would be better to have a dedicated field for this the same as Colour / capacity etc.

Currently we have to take a photo, then upload or drag it into the item. If there was an option to take photo directly on the page it would save time.
This is a feature in Lightspeed and we use it a lot as a quick way of taking photos of customer devices which are attached immediately to the ticket.

A notification similar to the one you get when you insert a phone number that already exists in customer database, but for IMEI/Serial number so that you know that the device has been repaired before in a glance. Different persons may bring in the same device say husband/wife/children or someone that bought the device used.

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