General

  1. Add an option to text message the invoice

    There is currently the option to email an invoice link where the customer can pay online. Can a text message option be added as well?

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Avail effective support on the cash app transfer failed issue

    Avail effective support on the cash app transfer failed issue
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    1 vote
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  3. Get To Know Everything About The Way To Load Cash App Card At Walmart

    If you really want to Load Cash App Card At Walmart but you face some issues due to less information and knowledge, you should take the help from the experts as quickly as possible. Here, the involved tech geeks will easily eradicate the issue you face while loading your card and assist you to add funds to your card in no time
    . https://www.contact-customerservice.co/blog/can-i-load-cash-app-card-at-walmart/

    1 vote
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  4. Add Priority Ranking for Custom Status

    It'd be very helpful to allow users to prioritize a custom made status so that they can be organized within the list evenly along with others.

    The Tickets Module has its own priority when viewing them on the "All" tab. Pending, Waiting, and In Progress Statuses show at the top of the list while Completed, Repaired and Collected, and Cancelled status tickets are at the bottom of the list.

    Example of issue:
    We have created a "Cancelled and Collected" Status option to let us know that a device was not only cancelled but also picked up by customer and not…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,
    We have already an option to set the custom status type.
    Can you go to the Settings > Order Status > Ticket Status > Update the status “Cancelled and Collected” > Action > Edit and set the type “Closed” or “Cancelled”.
    Once you set the status, it will automatically display below in the list after the open tickets.

    Hope it helps.

    Let me know if you have any further questions.

    Regards,
    Uzair

  5. Easier way to switch between user in locations with only one computer

    Give RD the ability to "time out" or the ability to log out when it has not been used for a certain amount of time. This will be helpful in locations with more than one employee but only one computer. This will greatly reduce employees "accidently" forgetting to hit switch user when completing a sale or repair ticket

    1 vote
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  6. Inventory count: Show all inventory items with quantity on hand (negative too)

    In inventory count you should be able to see all items that have a quantity on hand (including negative). That way you can check what you do and don't have compared to that list and count accordingly.

    You should also be able to set all items not counted to zero.

    This is very important when doing a complete inventory count.

    I used to use Quickbooks POS and this made managing inventory very easy.
    Image of their layout
    https://i0.wp.com/blackrockbusiness.com/wp-content/uploads/2014/05/Physical_Inventory_Form-1024x534.gif?resize=1024%2C534
    The option to reset all items not counted to zero is very important

    3 votes
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  7. After pay integration

    A lot of our customers use afterpay and it would be great to link the API within Repair desk instead of an external site

    4 votes
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  8. Restrict any activity in Repair Desk unless employee clocks in first

    There should be a setting that gives us the ability to restrict any activity by an employee unless that employee has clocked in first. In the same aspect that you can not take a payment unless you have clicked "start shift" and entered your starting cash totals for the day.

    1 vote
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  9. Variable Price for products and services

    It would be very helpful if there is a variable price for products and services instead of all fixed prices.

    Also, there is a bug. When I try to change the price of the product or service on POS it changes the price and then when I click checkout it changes the price back to the old price. It is very annoying.

    3 votes
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  10. 3 votes
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  11. Add Multiple Searchable Part Number to inventory items.

    Many manufacterers have their own part numbers, and often times they will update part numbers if a newer version of the same part changes. Often times this results in us accidentally adding the same part to our inventory under a different part number. OR we may not realize a part is in stock because it is under a different part number in our system.

    FOR EXAMPLE

    Dell has over 8 P/N for the same 45W Charger such as JHJX0 312-1307 3RG0T PA-1450-66D1 LA45NM121 JT9DM FA45NE1-00 LA45NM131 450-18463 PM-1M10 RFRWK 44PV8 0285k HA45NM140 00285k 70vtc 070vtc kxttw 0kxttw ytfjc 0ytfjc

    These…

    19 votes
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  12. Add support for Clover Flex POS

    The merchant costs of Clover is very good and simple. It would be nice to integrate this, so that the cost of the repair desk is offset in the merchant savings alone. For example a $20,000 month saving 1% would be $200 which could be used towards other systems.

    3 votes
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  13. Step by step guide in checklist form on repair tickets

    For example
    PC Software Tune/clean
    1- run malware scan
    2- run ad ware remover
    3- clean logs
    4- wipe down Pc
    this would be great for helping remind new staff or showing customers what exactly was done ,
    our admin staff will then be able to see exactly how fair through a repair the tech is at a glance

    10 votes
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  14. Automatically delete Part when erasing repair

    When we erase or change a repair service the parts used for the preview service are still there, generating a wrong margin and a stock mistake.

    3 votes
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  15. Edit Expenses!

    Ok so I love being able to track expenses but we need to be able to have the option to edit an expense after it is “posted”! I have had a few now that get changed or a mistake has been mad but the expense has already been posted. Frustrating you can not edit!

    6 votes
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  16. Popup notification when trade in phone was sold to remind updating the ads if posted online

    Remind us if ever we have updated the ads to remove from online selling platform such as ebay, square, shopify, craiglist, kijiji if we need to delete it once it get sold in store.

    5 votes
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  17. Auto generate invoice once ticket is marked as Repaired

    Auto generate invoice once ticket is marked as Repaired, to help keep track of all money owed on completed jobs

    0 votes
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  18. Browser Tab Titles

    OK, so this is my first suggestion and I will admit it is a pretty minor one. With that said, I think attention to detail and the little things make a big difference in overall user experience.

    Over the course of a day, it is not uncommon for me to have several different browser tabs open. Ticket List, POS, Inventory List, various tickets, etc.

    Unfortunately, the syntax for the Browser Tab Titles is inconsistent making it difficult to distinguish between tabs. Some titles are fine using the following structure:

    [Business Name] - [Page Title]
    ex. YZF Tech Repairs - POS

    1 vote
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  19. Being able to send estimates via SMS

    it would be nice to send estimates via SMS in case the customer doesn't have or provide a valid email address.

    4 votes
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  20. Able to see leads on the mobile app

    I would like to see the app improved more. Specifically by adding the feature of leads or estimates into the mobile app. Being a mobile guy on the move and not having a laptop with me during that time. I would like to be able to make better time by doing it on the app or ipad instead of logging in onto the desktop. Then being able to convert it to a ticket all within the mobile app.

    1 vote
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