General

  1. Add Multiple Searchable Part Number to inventory items.

    Many manufacterers have their own part numbers, and often times they will update part numbers if a newer version of the same part changes. Often times this results in us accidentally adding the same part to our inventory under a different part number. OR we may not realize a part is in stock because it is under a different part number in our system.

    FOR EXAMPLE

    Dell has over 8 P/N for the same 45W Charger such as JHJX0 312-1307 3RG0T PA-1450-66D1 LA45NM121 JT9DM FA45NE1-00 LA45NM131 450-18463 PM-1M10 RFRWK 44PV8 0285k HA45NM140 00285k 70vtc 070vtc kxttw 0kxttw ytfjc 0ytfjc

    These…

    18 votes
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  2. Edit Expenses!

    Ok so I love being able to track expenses but we need to be able to have the option to edit an expense after it is “posted”! I have had a few now that get changed or a mistake has been mad but the expense has already been posted. Frustrating you can not edit!

    6 votes
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  3. Step by step guide in checklist form on repair tickets

    For example
    PC Software Tune/clean
    1- run malware scan
    2- run ad ware remover
    3- clean logs
    4- wipe down Pc
    this would be great for helping remind new staff or showing customers what exactly was done ,
    our admin staff will then be able to see exactly how fair through a repair the tech is at a glance

    4 votes
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  4. Popup notification when trade in phone was sold to remind updating the ads if posted online

    Remind us if ever we have updated the ads to remove from online selling platform such as ebay, square, shopify, craiglist, kijiji if we need to delete it once it get sold in store.

    2 votes
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  5. Repair Shop Live Chat

    Hello,

    I would like to introduce an idea. A Live chat that can be accessed through multiple repair locations or with in the staff in one location. So that staff can communicate with other staff or if one has a question about a repair it can be asked. or other day to day work with out having to go from one side of the store to the other.

    12 votes
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  6. When a special part is RMA or removed from a job, it should remove the part cost from the job as well.

    It is important that if a special ordered part is sent back, canceled, or otherwise removed from a ticket, it's associated part cost should also be removed from the ticket and invoice.

    2 votes
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  7. Spread Freight/Fees on item cost on a PO/GRN

    In Canada (and I'm sure other countries as well), it is very important to account for freight, exchange, duties, and other fees when receiving a shipment. If I make an order from the USA and the total of the goods cost $300USD + shipping for 10 items, in reality it ends up being about $485 CAD landed. If I receive the items in my system at a cost of $30, it's not a true representation of their landed cost.

    In other systems, you can enter the freight/exchange in a field, and the system will automatically split that and add it…

    3 votes
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  8. Add alternate customer phone# to Ticket Label

    Often we have a customer who dropped off a phone that needs to be called and updated on a different number than the one we are working on. The ticket label editor does not currently allow an alternate phone number to be added to the ticket label. Consequently we are using the diagnostic notes section to serve this purpose but in our workflow and customer intake we would much prefer to get this info in the customer details and not on the diagnostic section of the repair.

    1 vote
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  9. Trade-In Module Update

    Under the trade-in module the retail price and cost price should be on the same tab as the product info. It is inconvenient, easy to miss and to me it seems unnecessary. All of the relevant information should be on one tab. Also it's annoying that the item name basically repeats itself because when you add the manufacturer and device name they are usually the same as what you would name the item. This is what my item name looks like for example "Apple iPhone 6s Plus, 16GB Rose Gold (Cracked Glass) iPhone 6s Plus". Unfortunately I am required to…

    1 vote
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  10. Sync Repair Desk features with Shopify!

    Shopify is one of the biggest leading website platforms for businesses and has all the necessary features to sync with RepairDesk inventory very easily. So a Shopify integration would be fantastic!

    4 votes
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  11. Portable Bluetooth thermal printer

    Im a mobile guy and i do not have a thermal printer to carry around that i can print receipts off with. i do not know if its already done or anything but i think having the option to have that for the mobile techs will be awesome.
    Something alone this line is what I'm asking for.

    https://www.amazon.com/Meihengtong-Handheld-Bluetooth-Rechargeable-Compatible/dp/B07R39G4WZ/ref=sr13?dchild=1&keywords=milestone+bluetooth+printer&qid=1604528618&sr=8-3

    4 votes
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  12. Add responses to SMS and emails to the Notification icon

    Would be great to receive notification of reply's to SMS messages and emails through the notification area.

    1 vote
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  13. Open Cash Drawer Button

    The cash drawer is connected to the receipt printer. In other POS you can trigger a small printout to trigger a till open. As it stands we need to print a full receipt to open it. It needs to be opened more often for change, etc.

    The button could be added to the POS page or run with a keyboard shortcut.

    9 votes
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  14. Pattern Lock/Passcode on CFD

    It would be amazing to have this as an option for many reasons. Firstly most people don't like saying their code out loud. Secondly, the pattern is extremely complicated to explain and normally results in the customer drawing it for us anyway.

    14 votes
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  15. Stripe Terminal Integration

    Im looking to switch all my payments to stripe & the terminal option with stripe seems like it could be a easy integration for customers in Canada and the USA. Would use this when i switch to a retail location.

    1 vote
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  16. Intergration wil viabill finacing

    Give customers finacing options using viabill like ubreakifix does

    4 votes
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  17. Acuity Scheduling Integration

    Please create an integration for Acuity scheduling.

    It’s free and probably the best appointment/scheduling program I have used for my business. It would be fantastic if this integrated with RepairDesk

    1 vote
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  18. Allow Printers to be assigned to sections of the software

    Allow us to assign default printers for certain actions. Instead of having to change it every time I go to print a label or a receipt.

    10 votes
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  19. Hide closed ticket by default

    When going to "Manage Tickets", it would be nice if the tickets could already be in created order with closed tickets already hidden. As i find myself doing this every almost everytime i open this screen.

    4 votes
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  20. REPORTING - Year and Month Comparison

    The ability to compare sales (including graphics);
    - Current Year to the previous Years
    - Current Month to the previous Months
    - Month to Date
    - Year to Date

    -=-Examples -=-
    Current Year to the previous Years
    2020: 1 456 258$
    2019: 1 298 336$
    2018: 1 117 250$
    Etc.

    Current Month to the previous Months
    February 2020: 80 985$
    January 2020: 66 785$
    December 2019: 109 325$
    Etc.

    -=- DESCRIPTION -=-
    Month to Date
    As of today, what are the current sales for this month compared to the same month last year as of the same date as today.

    5 votes
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