We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

New customer profile is created
Customer profile is updated
Create repair ticket
Ticket line items are updated
Ticket status Is updated
Ticket is resolved
New Invoice
Payment Details

Who's currently using Zapier and what other Zap's you would like us to include in this integration

I recommend adding Clover POS as a method of processing. They offer SDK files for easy use to integrate systems with them or your own POS. I feel it would allow an easy flow through RepairDesk and would make me able to transition to this system easier. It's somewhat holding me back to swap at this time.

It'll make it easier for me/others as I already use them and it's a pain to swap to a new processor & ALL NEW systems.

Because of the new GDPR restriction, I propose to change the '' ticket status '' display. The costumes need to see ONLY THE STATUS, just it. Now it displays the invoice with his full personal details and his signatures. I have many questions from costumes why is this info are there. So, my suggestion is the ticket status to remain just ticket staus.

Build customer-loyalty by giving out branded keyfobs, which allow your customers to accumulate points and discounts.

Daily we add products to purchase order but we dont do orders every day. When we make the order to an specific supplier would be great if we can group selecting the orders and put them together in the same order.

I recommend allowing a custom item to be made on POS. This'll allow for non-inventory items to be placed without having it added to inventory.

So for example, Huawei phones are something my stores do not stock/track. This'll allow us to make a ticket and assign a "special part" without being in our inventory for tracking. This allows us to enter the Phone description, model, pricing, and any discounts (if applicable)

set an automatic email/sms trigger when the status changes to "waiting on parts". It would allow me to not miss a special order done by an employee

Possibility to set up an automatic daily custom reports to see it on the main dashboard or by email.
On the end of the day I want to know:
1. how many new tickets are (new entrances);
2. how many check out was, with successful or unsuccessful repairs
3. money income
4. etc

The manager can have better control if he has a better image of the flow repairs or tickets. Displays by lines, by colors, by priorities or deadlines.
All of this info (dashboard) designed for big-screen / TV, easy to see it.

Now we hare on the right upper side just one notification circle. All the notification are mixed. You can not see clearly the priorities. My suggestion is to make 3 notification circles. 1. for delays 2.for critical situations 3. new phone repair ticket assigned 4. messages from colleagues or from clients. Possibility to custom these 3 circles, to show the info that I need.

Hi, my suggestion is to increase the productivity in the company using on task management module without using an external task manager. Useful staff: notification, reminders, create groups for tasks. The task associated with tickets, repetitive or single tasks. The task assigned between employees, etc.

Would be great if we could add our own CSS file, to designed for our needs.

intergromat works on android, would pick up incoming call details and automatically create a lead within repair desk or display customer information within repairdesk if caller id is recognised.

For now we need manually create repair when we are creating new model. I suggest ability to make "default repairs" for every new model what we make. Eg. Default repair is "keyboard replacement".

And now if I make new model of Eg. "HP 123", I need to write that repair manually.

Lets add employee schedule tab!

Hi, a times repair shops purchase parts on the fly locally as per requirement. Here there is no need of raising po.
We shud have option direct parts purchase also.

different parts having different warranty. ATM default without option to change. WHY POS? Adding part from POS forcing to generate new part right there where shall be (avoiding all this mistake categories' just with 1 mistype) + option (icon) to print stock label via PrintNode

Fast way to print via print node part stock label from POS level, visible as small "print" icon.

Often checking price on POS or looking for Client and must press "POS" to reset content. Would be handy to have just 1 button "refresh" or so