General

  1. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    24 votes
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    planned  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    14 votes
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  3. Automatic bundle discounts for repairs

    Usually customers buy more than one repair, example if they want charging port to be changed, usually at the same time you change the battery.

    If customer chooses both of those repairs in appointment calendar widget, there should be ability to automatically count discount for two separate repairs.

    Example, normally charging port change costs 50 USD and so does battery replacement. But when you change them at the same time, customer gets the whole thing at 75 USD.

    4 votes
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  4. Clover POS Integration

    I recommend adding Clover POS as a method of processing. They offer SDK files for easy use to integrate systems with them or your own POS. I feel it would allow an easy flow through RepairDesk and would make me able to transition to this system easier. It's somewhat holding me back to swap at this time.

    It'll make it easier for me/others as I already use them and it's a pain to swap to a new processor & ALL NEW systems.

    9 votes
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  5. Custom Item(s)

    I recommend allowing a custom item to be made on POS. This'll allow for non-inventory items to be placed without having it added to inventory.

    So for example, Huawei phones are something my stores do not stock/track. This'll allow us to make a ticket and assign a "special part" without being in our inventory for tracking. This allows us to enter the Phone description, model, pricing, and any discounts (if applicable)

    4 votes
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  6. Ticket Status verification on website

    Because of the new GDPR restriction, I propose to change the '' ticket status '' display. The costumes need to see ONLY THE STATUS, just it. Now it displays the invoice with his full personal details and his signatures. I have many questions from costumes why is this info are there. So, my suggestion is the ticket status to remain just ticket staus.

    4 votes
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  7. Appointments Booking Widget

    Would be great if we could add our own CSS file, to designed for our needs.

    6 votes
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  8. Buyback Qoute

    Be able to complete and print out a device buyback quote for a customer. This would be helpful in the B2B space when giving a business a quote for all their old devices.

    3 votes
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  9. Loaner Phone Notification

    A prompt to offer a customer a loaner phone for new repairs and also same prompt to remind you to collect loaner phone when delivering the repaired device.

    This will help persons like me who will issue customers loaner phones when we take their phones to send to samsung/apple warranty center to be repaired under warranty. it will also be great if theres a loaner phone inventory so staff can see what loaner devices are available to be give to customers

    3 votes
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  10. Fingerprint Login

    Hi i would like to suggest for the fingerprint option to login. I just wanted to login faster than normal. and if possible to have an option so save the email so i dont have to retype email and password everytime the system got time out and needs to login again thank you.

    1 vote
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  11. Reserve with expiry

    Sometimes i get customer from online that wants to reserve the phone for example. so what i want to do is i can put it in reserved mode but i want to put like expiry date so it will be available instock again if ever the customer did not show up. thanks

    3 votes
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  12. Inventory count for trade in

    I was trying to make sure that all my trade in stock is physically matched in the system. So that if ever im going to check my stock in the system then i can make sure that they are all physicall available and avoid errors. Thanks

    3 votes
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  13. Customizable Appointment Calendar Widget

    Currently Appointment Calendar Widget contact page is too messy and complicated, and because of that we lose leads every day. Before Repairdesk we had self build widget, which was same style as repairdesk's widget. Conversion rate has dropped OVER 15% because of the unneccessary extra fields. Thats lots of money isnt it?

    All contact form fields should have option if you want to show them or not. Example: imei field is not necessary and it just confuses customers.

    Widget just needs to have more options to customize it. Also The Big Letter On Every Sentence needs to be changed on…

    3 votes
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  14. QuickBooks Desktop Integration

    Could we get a way to sync our daily sales too Quickbooks Desktop?

    1 vote
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  15. Allow for admin/purchaser to get auto-trigger SMS/Email about Part Orders

    Currently, it'll email the supplier, but not auto-trigger to alert admin/purchasers about PO's being made rather than when parts are sent. It'll allow our team to review purchases and ensure proper procedure for our company. On our previous system, it alerted roles selected for the permission to be warned about PO's being made to follow-up on.

    1 vote
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  16. Build customer-loyalty by giving out branded keyfobs

    Build customer-loyalty by giving out branded keyfobs, which allow your customers to accumulate points and discounts.

    3 votes
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  17. Group purchase orders

    Daily we add products to purchase order but we dont do orders every day. When we make the order to an specific supplier would be great if we can group selecting the orders and put them together in the same order.

    3 votes
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  18. set an automatic email/sms trigger when the status changes to "waiting on parts".

    set an automatic email/sms trigger when the status changes to "waiting on parts". It would allow me to not miss a special order done by an employee

    3 votes
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  19. Daily custom reports for ''how it was today'' :)

    Possibility to set up an automatic daily custom reports to see it on the main dashboard or by email.
    On the end of the day I want to know:
    1. how many new tickets are (new entrances);
    2. how many check out was, with successful or unsuccessful repairs
    3. money income
    4. etc

    1 vote
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  20. Heads up in Shop ticket Display

    The manager can have better control if he has a better image of the flow repairs or tickets. Displays by lines, by colors, by priorities or deadlines.
    All of this info (dashboard) designed for big-screen / TV, easy to see it.

    1 vote
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