We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

New customer profile is created
Customer profile is updated
Create repair ticket
Ticket line items are updated
Ticket status Is updated
Ticket is resolved
New Invoice
Payment Details

Who's currently using Zapier and what other Zap's you would like us to include in this integration

Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

A prompt to offer a customer a loaner phone for new repairs and also same prompt to remind you to collect loaner phone when delivering the repaired device.

This will help persons like me who will issue customers loaner phones when we take their phones to send to samsung/apple warranty center to be repaired under warranty. it will also be great if theres a loaner phone inventory so staff can see what loaner devices are available to be give to customers

I work with Spanish and English Speaking Customers and i tag them with the customer group to be able to tell who is who, when it comes down to sending sms blasts i Know what language to send the sms in. also the Campainger doesnt let you send emails based on customer groups would be nice to be able to tag customers to send more targeted ads.

When creating a ticket, it should automatically transfer the data to an invoice, instead of re-entering relevant data again. This will save time and add process efficiency.

Possibility to set up an automatic daily custom reports to see it on the main dashboard or by email.
On the end of the day I want to know:
1. how many new tickets are (new entrances);
2. how many check out was, with successful or unsuccessful repairs
3. money income
4. etc

Under settings or as a toggle option under the sandwhich menu having the ability to switch to a dark mode color scheme for the entire web GUI.

Adding Payment Methods Using the API
Payment Gateway API is the service that automates the payment transaction between the customer and merchant. ... It is usually a third-party service that process, verify, and accept or decline credit card, debit card and Net banking transactions on behalf of the merchant through secure Internet...

Would be great if we could add our own CSS file, to designed for our needs.

I recommend adding Clover POS as a method of processing. They offer SDK files for easy use to integrate systems with them or your own POS. I feel it would allow an easy flow through RepairDesk and would make me able to transition to this system easier. It's somewhat holding me back to swap at this time.

It'll make it easier for me/others as I already use them and it's a pain to swap to a new processor & ALL NEW systems.

Because of the new GDPR restriction, I propose to change the '' ticket status '' display. The costumes need to see ONLY THE STATUS, just it. Now it displays the invoice with his full personal details and his signatures. I have many questions from costumes why is this info are there. So, my suggestion is the ticket status to remain just ticket staus.

I was trying to make sure that all my trade in stock is physically matched in the system. So that if ever im going to check my stock in the system then i can make sure that they are all physicall available and avoid errors. Thanks

I recommend allowing a custom item to be made on POS. This'll allow for non-inventory items to be placed without having it added to inventory.

So for example, Huawei phones are something my stores do not stock/track. This'll allow us to make a ticket and assign a "special part" without being in our inventory for tracking. This allows us to enter the Phone description, model, pricing, and any discounts (if applicable)

Be able to complete and print out a device buyback quote for a customer. This would be helpful in the B2B space when giving a business a quote for all their old devices.

Hi i would like to suggest for the fingerprint option to login. I just wanted to login faster than normal. and if possible to have an option so save the email so i dont have to retype email and password everytime the system got time out and needs to login again thank you.

Sometimes i get customer from online that wants to reserve the phone for example. so what i want to do is i can put it in reserved mode but i want to put like expiry date so it will be available instock again if ever the customer did not show up. thanks