General

  1. Repair Shop Live Chat

    Hello,

    I would like to introduce an idea. A Live chat that can be accessed through multiple repair locations or with in the staff in one location. So that staff can communicate with other staff or if one has a question about a repair it can be asked. or other day to day work with out having to go from one side of the store to the other.

    11 votes
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  2. Open Cash Drawer Button

    The cash drawer is connected to the receipt printer. In other POS you can trigger a small printout to trigger a till open. As it stands we need to print a full receipt to open it. It needs to be opened more often for change, etc.

    The button could be added to the POS page or run with a keyboard shortcut.

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Pattern Lock/Passcode on CFD

    It would be amazing to have this as an option for many reasons. Firstly most people don't like saying their code out loud. Secondly, the pattern is extremely complicated to explain and normally results in the customer drawing it for us anyway.

    14 votes
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  4. Intergration wil viabill finacing

    Give customers finacing options using viabill like ubreakifix does

    2 votes
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  5. Allow Printers to be assigned to sections of the software

    Allow us to assign default printers for certain actions. Instead of having to change it every time I go to print a label or a receipt.

    10 votes
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  6. Hide closed ticket by default

    When going to "Manage Tickets", it would be nice if the tickets could already be in created order with closed tickets already hidden. As i find myself doing this every almost everytime i open this screen.

    4 votes
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  7. REPORTING - Year and Month Comparison

    The ability to compare sales (including graphics);
    - Current Year to the previous Years
    - Current Month to the previous Months
    - Month to Date
    - Year to Date

    -=-Examples -=-
    Current Year to the previous Years
    2020: 1 456 258$
    2019: 1 298 336$
    2018: 1 117 250$
    Etc.

    Current Month to the previous Months
    February 2020: 80 985$
    January 2020: 66 785$
    December 2019: 109 325$
    Etc.

    -=- DESCRIPTION -=-
    Month to Date
    As of today, what are the current sales for this month compared to the same month last year as of the same date as today.

    5 votes
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  8. Add IMEI BEFORE CHECK OUT

    some time we can't test mobile or add the Imei number , it will be nice if we can add it from POS before check out.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Minutes, Hours, Days for Average Job Time in Services

    Be Able to choose minutes, hours or days, for average job time in services.

    Additionally, have the repair tag print the due date time according to the service average job time.

    1 vote
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  10. Configurable Discount Names

    Have the ability to edit in custom names for discounts, that you can choose at checkout based on why the discount was given.

    Using this feature, have the ability to run reports based on various discount types.

    The only discount name that currently exists is "line item discount"

    1 vote
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  11. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    34 votes
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    planned  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Marketing Automation!

    Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

    13 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add pictures links of products in the import/export excel

    really need this function
    It's easy for me to upload new stuff with pictures
    and backup with pictures is very imporant

    3 votes
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  14. When a special part is RMA or removed from a job, it should remove the part cost from the job as well.

    It is important that if a special ordered part is sent back, canceled, or otherwise removed from a ticket, it's associated part cost should also be removed from the ticket and invoice.

    1 vote
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  15. Customer Facing Display same like self check-in widget

    I would like to suggest if possible to make the customer facing display give more option like the self check-in widget where it will show the terms and condition and ask for a signature. and enter custom field for the passcode.

    Right now what i do is a customer comes in that needs a repair i do the repair right away and then ill just let them fillup the form from the CFD while im doing the repair and while im repairing i want them to fill up the form and at the same they have time to read they…

    3 votes
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  16. Loaner Phone Notification

    A prompt to offer a customer a loaner phone for new repairs and also same prompt to remind you to collect loaner phone when delivering the repaired device.

    This will help persons like me who will issue customers loaner phones when we take their phones to send to samsung/apple warranty center to be repaired under warranty. it will also be great if theres a loaner phone inventory so staff can see what loaner devices are available to be give to customers

    27 votes
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  17. PENNY ROUNDING

    The ability for the POS to round the change due to the nearest penny.

    Since Canada, New Zealand, Australia, Netherlands, Finland, Sweden, etc. no longer uses pennies.

    Example - The change due of 14.68$ would be rounded up to 14.70$. And 14.66$ would be rounded down to 14.65$.

    IMPORTANT for accounting : On the end of the day report, a section with ROUNDING ADJUSTMENTS should indicate the amount of loss or gained from this.

    Here's a link that would further explain: https://www.mint.ca/store/mint/about-the-mint/phasing-out-the-penny-6900002

    4 votes
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  18. Integrate with shipstation

    Shipstation is great for mail-in repairs, it would be great if you could integrate your system with ShipStation to be able to have invoices show up in shipstation to print labels etc.

    3 votes
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  19. Allow percentage discount from ticket

    It would be nice to allow percentage discounts from ticket, right on the "repair category" line.

    3 votes
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  20. One service for multiple devices

    I would like to create one repair service for multiple devices instead of cloning many times the same repair service and changing the device models.
    For example: we usually charge the same diagnostics fee for all devices. Or we charge the same internal cleaning fee for a bundle of models.

    3 votes
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