298 results found

1. From Repairs to inventory item

   There needs to be a way to convert a repair ticket that was never picked up to an inventory item to resell, so there are clear records of the phones status history.

   22 votes

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2. Add An Option To Send SMS To Any Number

   Many times missed calls can end up lost in the shuffle. You can currently send SMS in the PhonePro contact card, but once you have lost that contact card, you no longer can access that number directly to send a SMS to. You can view the call record in the full Call Log under PhonePro, but the option to send an SMS to that number isn't there. As of right now, the ability to send a text to an unknown number is limited to creating a "dummy" profile to do so, which is inefficient. We should be able to text anonymous numbers with followups such as questions, asking for business, etc.

   Many times missed calls can end up lost in the shuffle. You can currently send SMS in the PhonePro contact card, but once you have lost that contact card, you no longer can access that number directly to send a SMS to. You can view the call record in the full Call Log under PhonePro, but the option to send an SMS to that number isn't there. As of right now, the ability to send a text to an unknown number is limited to creating a "dummy" profile to do so, which is inefficient. We should be able to text… more

   15 votes

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3. Add more features to customer facing display

   Allow customers to input their devices pins/passwords as they check in, also allow the customer to add on cases/screen protectors, other accessories, etc. at the end of checking out on the display. Also being able to add custom fields to the display check in would be amazing!

   3 votes

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4. Ability to adjust the repair on a ticket after running pre checks

   Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that seems unnecessary if only the fields can remain filled for the device when going back a step to add more problems.
   Sometimes we are just too busy to even mention other problems due to the process.

   Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that… more

   1 vote

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5. square register

   Would like to see RepairDesk integrate with Square Register. Hopefully sometime soon

   2 votes

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6. SMS the Secondary Contact (we're repairing Primary phone)

   In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.

   Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.

   Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.

   Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.

   This causes further pain if the friend is a previous customer as it wont allow us to make a ticket for the actual customer. This is further exaserbated when you try to add a previous customer as the Secondary contact, the system will also override the Primarty customers details with the Previous customers details.

   My Solution:

   • Keep the primary contact correct.
   • The secondary contact is NOT connected to the customer database (it's irrelevant)
   • The system sends SMS to both the Primary and Secondary contact.
   • After say 7days the secondary contact number is automatically deleted, leaving a clean file.

   In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.

   Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.

   Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.

   Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.

   This causes further pain if the friend is a… more

   20 votes

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   planned  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

   Hello Everyone,

   
   

   Thank you for showing your interest and adding a vote for this enhancement. We have added this to our to-do list based on your votes.

   We will introduce the option to add secondary contact (name, email, and number) in a customer profile from POS. You will be able to set if you want to send email or SMS notifications to the same contact along with the primary contact. 

   We will start working on the documentation and add it to our upcoming sprint soon. 

   
   

   Regards,

   Uzair from Product Team at RepairDesk

7. Allow custom sorting of POS Items

   Allow parts in POS to be customised so we can put top sellers at the top and not have to search for them (allow sorting).

   1 vote

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8. Allow multi-store transfers between more that one store

   Currently RD only allow us to transfer a ticket between two stores.

   If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.

   Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.

   16 votes

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10. Edubirdie Review

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11. Valorant A Critical Error – Procedure to solve it

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12. Cyber Security at Schools

    We are living in the 21st century, where everything is online after the COVID-19, millions of students are forced even the young ones to leave their school life and be part of an online community. The entire earth was transferred to an online world, and studies, marketing, entertainment, gaming, etc., became casual, and going out, to schools, and offices came to be a silent place. Although theoretically, it may sound astonishing it created a huge chaotic world of cyber-attacks, especially for schools.

    Technology based schools
    More than 1 billion students are away from school during the COVID era, which can be seen as a promising or harmful, both.
    Most of the schools started to integrate ICT (Information and Communication Technologies) in their method to provide valuable education. However, the more the technology the more threats from technologies. According to a survey of US Public Schools, cyber security incidents tripled in 2019. Most of the cyber-attacks were on the data of students and educators, and some cases of ransom ware attacks were seen. Visit Assignment Help Quebec City
    Subsequently, online-based education or remote learning evolves, and nowadays, many courses and schools are opening which just provide remote education. Another survey was conducted by US Public Schools, which claimed that more schools are opening based on the idea of online education.

    Cyber-attacks and Cyber security
    As we can witness, more learners are spending most of their time online, attending classes, doing their homework, playing mobile games, chatting with friends online, and sending and uploading their pictures on social media platforms. Furthermore, we cannot extract the internet from students' lives despite that making them secure online should be a priority.

    Major threats

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    Online predation: it's a way to use social media, online gaming, and another form of social networking to make contact with young people via message and then sexually abuse them.

    How can we save them from online threats?
    Cyber security is significant in the age of the internet although the surroundings where the student is coming from also matter; when they feel vulnerable they reach online communities or people away from judgment to seek resources. The composition of supporting school educators and households can also safeguard students from this kind of cyber invasion.
    Resources provided by schools to students regarding their online safety.
    The engagement of school teachers and families of students creates a more positive and open environment for students to grow and communicate.
    Education regarding online threats, online safety, cyber bullying, and sexting should be provided by schools. Apart from cyber security schools should put together a shield for learners where mental health, physical health and development of character are key.

    Reference

    D. (2022, October 27). Internet Safety Tips for Students. School of Education Online. https://soeonline.american.edu/blog/internet-safety-for-students/
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    Technology based schools
    More than 1 billion students are away from school during the COVID era, which can… more

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13. Add a battery health field to the trade in items for capacity and cycles

    Currently I have to put a note of the battery health in the description. I think it would be better to have a dedicated field for this the same as Colour / capacity etc.

    10 votes

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18. Customer Facing Display + Self-checkin

    Ability to collect customer signatures and self-check-in without having to manually switch between different tabs.

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