We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

New customer profile is created
Customer profile is updated
Create repair ticket
Ticket line items are updated
Ticket status Is updated
Ticket is resolved
New Invoice
Payment Details

Who's currently using Zapier and what other Zap's you would like us to include in this integration

Would be great if we could add our own CSS file, to designed for our needs.

intergromat works on android, would pick up incoming call details and automatically create a lead within repair desk or display customer information within repairdesk if caller id is recognised.

For now we need manually create repair when we are creating new model. I suggest ability to make "default repairs" for every new model what we make. Eg. Default repair is "keyboard replacement".

And now if I make new model of Eg. "HP 123", I need to write that repair manually.

Lets add employee schedule tab!

Hi, a times repair shops purchase parts on the fly locally as per requirement. Here there is no need of raising po.
We shud have option direct parts purchase also.

different parts having different warranty. ATM default without option to change. WHY POS? Adding part from POS forcing to generate new part right there where shall be (avoiding all this mistake categories' just with 1 mistype) + option (icon) to print stock label via PrintNode

Fast way to print via print node part stock label from POS level, visible as small "print" icon.

Often checking price on POS or looking for Client and must press "POS" to reset content. Would be handy to have just 1 button "refresh" or so

Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

la idea es poder determinar el tiempo de espera que tiene un equipo segun el estado de proceso en el que se encuentre y que de forma automatica el calendario nos avise de los equipos que se encuentren fuera de tiempo.

I would like to add images, put the size of the wiki is not large enough to allow for viewing of the images

Make sure the staff in the company have enough water, and toilet break

It would help greatly if we could add tags to tickets, similar to ticket status, but which are separate and just informative, to have them filterable would also be helpful

Allow to create purchase orders for used phones ( different then Trade in module) This would allow to take parts out of inventory to refurbish a device and add labor cost to show true cost when selling a phone.

When exporting/importing your inventory using excel, serialized items are not included, it would be really good if you could edit serialized items through excel too! because right now incrementing quantity, then adding serialized item takes quite a while.

maybe the excel sheet could have a column for parentItemNo which links the child/serialized item with that parent

Providing us to make prepaid mobile payments for the customers

Idea is to eliminate the need to carry around a notepad to record issues and things i would like to discuss with help desk. We operate repair-desk over 8 computers and there is no real way to keep track of things i think of between computers. If, like wiki, we had a pop up notepad that was easily acessible, it would be available on all devices..?