General

  1. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    21 votes
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    planned  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Appointments Booking Widget

    Would be great if we could add our own CSS file, to designed for our needs.

    3 votes
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  3. integromat intergration

    intergromat works on android, would pick up incoming call details and automatically create a lead within repair desk or display customer information within repairdesk if caller id is recognised.

    3 votes
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  4. Ability to create "default repairs" for all new models and manufactures

    For now we need manually create repair when we are creating new model. I suggest ability to make "default repairs" for every new model what we make. Eg. Default repair is "keyboard replacement".

    And now if I make new model of Eg. "HP 123", I need to write that repair manually.

    3 votes
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  5. Employee Schedule Addition

    Lets add employee schedule tab!

    18 votes
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  6. Direct parts purchase option

    Hi, a times repair shops purchase parts on the fly locally as per requirement. Here there is no need of raising po.
    We shud have option direct parts purchase also.

    6 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Warranty field when adding new part from POS

    different parts having different warranty. ATM default without option to change. WHY POS? Adding part from POS forcing to generate new part right there where shall be (avoiding all this mistake categories' just with 1 mistype) + option (icon) to print stock label via PrintNode

    1 vote
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  8. Print icon on POS parts section

    Fast way to print via print node part stock label from POS level, visible as small "print" icon.

    1 vote
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  9. POS fast reset button

    Often checking price on POS or looking for Client and must press "POS" to reset content. Would be handy to have just 1 button "refresh" or so

    1 vote
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  10. Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    11 votes
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  11. Edicion deTiempos por estado de proceso

    la idea es poder determinar el tiempo de espera que tiene un equipo segun el estado de proceso en el que se encuentre y que de forma automatica el calendario nos avise de los equipos que se encuentren fuera de tiempo.

    1 vote
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  12. How to integrate Bulk SMS API With payement gateway

    We are a leading and reputed bulk SMS service providers in Saudi Arabia from the last five years and serving the customers with professional approach. You can utilise the Bulk SMS for various purposes such as branding of any product, promotional marketing, transactional use and others. Bulk SMS is the only way that can improvise the business growth by instant delivery of the message to the targeted audience. Nowadays, bulk SMS has become an integral part of SMS marketing due to its immediate reach to the masses, and easy process of sending bulk SMS. If you have any query related…

    3 votes
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  13. increase width of internal wiki

    I would like to add images, put the size of the wiki is not large enough to allow for viewing of the images

    3 votes
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  14. PUT/POST api for inventory

    Managing serialized inventory has been a pain for us.

    the GET /inventory api returns something like this

    {
    "prod_type": "1",
    "id": "15573890",
    "item_no": "1869",
    "name": "DC in Board",
    "sku": "",
    "upc_code": "",
    "in_stock": "1",
    "tax_inclusive": "1",
    "tax_class": {
    "tax_class": "",
    "id": "0",
    "tax_percent": ""
    },
    "warranty": "",
    "warranty_timeframe": "",
    "supplier": "",
    "description": "",
    "image": "",
    "physical_location": "",
    "total_stock": "1",
    "category_id": "110548",
    "manufacturer_id": "152436",
    "device_id": "1369871",
    "is_serialize": 1,
    "isPart": true,
    "price": "35.00",
    "original_price": "35.00",
    "serials": [
    {
    "serial": "2319dcinboard",
    "original_price": "35.00",
    "price": "35.00",
    "gst": "0.00"
    }
    ],
    "gst": "0.00",
    "symbol_total": "$35.00"
    },

    I would like to be able to POST to…

    4 votes
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  15. Manage your team leaders well

    Make sure the staff in the company have enough water, and toilet break

    3 votes
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  16. Tags for tickets

    It would help greatly if we could add tags to tickets, similar to ticket status, but which are separate and just informative, to have them filterable would also be helpful

    3 votes
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  17. Used Phone Module

    Allow to create purchase orders for used phones ( different then Trade in module) This would allow to take parts out of inventory to refurbish a device and add labor cost to show true cost when selling a phone.

    5 votes
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  18. Import/export support for serialized items

    When exporting/importing your inventory using excel, serialized items are not included, it would be really good if you could edit serialized items through excel too! because right now incrementing quantity, then adding serialized item takes quite a while.

    maybe the excel sheet could have a column for parentItemNo which links the child/serialized item with that parent

    3 votes
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  19. Integrate with VidaPay

    Providing us to make prepaid mobile payments for the customers

    1 vote
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    We are adding “Bill Payments/Airtime” module in RepairDesk that will allow you to make prepaid bill payments and you can log the reference in RepairDesk.
    This module will not be directly be linked with VidaPay but you can log the transaction and add a reference in RepairDesk.

  20. Inbuilt note keeping for help / personal reference - similar to wiki.

    Idea is to eliminate the need to carry around a notepad to record issues and things i would like to discuss with help desk. We operate repair-desk over 8 computers and there is no real way to keep track of things i think of between computers. If, like wiki, we had a pop up notepad that was easily acessible, it would be available on all devices..?

    1 vote
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