In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.

Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.

Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.

Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.

This causes further pain if the friend is a previous customer as it wont allow us to make a ticket for the actual customer. This is further exaserbated when you try to add a previous customer as the Secondary contact, the system will also override the Primarty customers details with the Previous customers details.

My Solution:

• Keep the primary contact correct.
• The secondary contact is NOT connected to the customer database (it's irrelevant)
• The system sends SMS to both the Primary and Secondary contact.
• After say 7days the secondary contact number is automatically deleted, leaving a clean file.

The number one shortcoming for RD is that it does not integrate with eBay (where we sell 90% of our phones). Currently, the only way to get accurate sales figures is to MANUALLY enter the 'Sold' amount from ebay on the RD inventory record, then MANUALLY transfer that item from 'In Stock' to 'Sold online'. Super Tedious ...

Solution: I can use the RD ITEM ID (which is unique for every phone) as my 'Custom SKU' on ebay when I list each phone. Then, when the phone is PAID FOR by the customer, an API is generated which notifies RD of the sale, posts the sale amount to RD, and transfers the phone to 'Sold online'. This will not only give us accurate inventory records, but would provide us with much better data to see true profitability of particular makes, models, etc. If API is not possible, then at least allow me to export an eBay sales report at month's end which would contain sales data, and import that report into RD with the same end result.

Let's make RD an even MORE useful platform !

Gordon
CommCentral

Global Accounting is a tax scheme that reduces administration and also reduced VAT payable.
It works in a similar way to VAT Margin but rather than working out the VAT on each individual item we just work out the difference in Purchases and Sales in the VAT period and pay VAT on that - NOT including the cost of parts used for repair.

To implement Global Accounting would be a simple report and would make the VAT return so much easier and less time consuming.

Example: 01/01/2022 to 31/03/2022
Purchases = £10,000 of Trade In devices
Sales = £17,500 of Trade In devices
VAT = sales minus purchases divided by 6, so: £17,500 - £10,000 = £7,500 / 6 = £1,250 VAT Payable

If anyone migrates from VAT Margin to Global Accounting the initial period takes the total value of all trade in stock on hand and adds it to all purchases, so the initial month might be negative for VAT owed.

Currently the reports do not work correctly for this as it brings in extra phones for some reason. I have to use the spreadsheet to do it.
Also on reports the total values only show the totals per page rather than the totals for them all.

This is a better way of doing the VAT as it can mean less VAT is paid - you cant reclaim VAT on items sold at a loss on VAT Margin, but on Global Accounting it is offset.

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It would be useful to be able to add multiple photos for Trade In items to show the condition of the devices. This would be great for syncing to woo commerce.

Expanding on this idea, the ability to TAKE photo from the product page (by webcam or iPad) and add at the same time, rather than having to take a photo, upload it to the computer, then upload it to the product page.

The option to have a default image based on the Make/Model/Colour would be useful too so the woo commerce sync to the website keep it looking professional instead of loads of blank placeholders.