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  1. Add An Option To Send SMS To Any Number

    Many times missed calls can end up lost in the shuffle. You can currently send SMS in the PhonePro contact card, but once you have lost that contact card, you no longer can access that number directly to send a SMS to. You can view the call record in the full Call Log under PhonePro, but the option to send an SMS to that number isn't there. As of right now, the ability to send a text to an unknown number is limited to creating a "dummy" profile to do so, which is inefficient. We should be able to text…

    15 votes
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  2. Make a separate print option for deposit receipt on the printnode integration

    Make it so you can change what printer a deposit receipt will go to automatically when created

    1 vote
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  3. What would you like to know or ask about repairdesk?

    RepairDesk is a cloud-based point-of-sale (POS) and business management software specifically designed for repair shops and repair businesses. It provides a comprehensive set of features and tools to help manage various aspects of repair shop operations, including inventory management, customer management, ticketing, invoicing, reporting, and more.

    Here are some potential questions you may have about RepairDesk:

    What are the key features of RepairDesk?
    How does RepairDesk help with inventory management?
    Can RepairDesk handle multiple store locations?
    Does RepairDesk offer integrations with other software or services?
    Is RepairDesk compatible with mobile devices or tablets?
    How does RepairDesk handle customer management and…

    1 vote
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  4. From Repairs to inventory item

    There needs to be a way to convert a repair ticket that was never picked up to an inventory item to resell, so there are clear records of the phones status history.

    22 votes
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  5. Ability to adjust the repair on a ticket after running pre checks

    Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that…

    2 votes
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  6. Replace device throughout RepairDesk

    We somewhat often bump into staff by fault add devices to RepairDesk that already exist. Like when they add a part through Marketplace or make a mistake like "Samsung Galaxy Note 20" instead of "Samsung Galaxy Note20". As there are no easy way to spot those errors, both parts, services and tickets can be added to 2 device that are the same.. Would be really nice to be able to replace a device with other device system wide.. I know it's risky to add this feature.. But I usually use a TON of time fixing that kind of errors.. And…

    1 vote
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    1 comment  ·  RD Connect  ·  Admin →
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  7. Add more features to customer facing display

    Allow customers to input their devices pins/passwords as they check in, also allow the customer to add on cases/screen protectors, other accessories, etc. at the end of checking out on the display. Also being able to add custom fields to the display check in would be amazing!

    3 votes
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  8. Allow custom sorting of POS Items

    Allow parts in POS to be customised so we can put top sellers at the top and not have to search for them (allow sorting).

    4 votes
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  9. Customize what is on a deposit on the POS

    It would help a lot of you could add inventory items to a ticket without having them become part of the deposit invoice.

    Our shop has a flat rate deposit on check in and would like to be able to add other line items (EX our Expedite item) without them becoming a part of the deposit charge.

    I'm not totally sure how this would work but my best guess would be something with check boxes next to an item to add it to a deposit. It also might be nice to make inventory items require a deposit on check in.

    3 votes
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  10. Make quick changes to a repair item before creating a ticket.

    It would be nice to have the ability to edit repair items when checking in a device on POS before creating the ticket. Ex: Change/add password, add a deposit, change/add to diagnostic notes.

    3 votes
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  11. Can RepairDesk handle multiple store locations?

    Yes, RepairDesk can handle multiple store locations. It offers multi-store management capabilities, allowing you to manage and track operations across different repair shop locations from a centralized system. With RepairDesk, you can easily add and manage multiple stores, assign staff members to specific locations, and track inventory, sales, and customer data separately for each store.

    Here are some key features related to multi-store management in RepairDesk:

    Centralized Dashboard: You can access a centralized dashboard that gives you an overview of all your store locations, allowing you to monitor and manage each store's performance from a single interface.

    Store-specific Inventory Management:…

    1 vote
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  12. Add more options for support request

    It would be nice to have more options to users to pick when they post a support request, so that the right people may be contacted right away. Language is also important, as some clients may only speak German or Russian, and need to be directed to proper channels.
    https://www.flowersgermany.com

    3 votes
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  13. square register

    Would like to see RepairDesk integrate with Square Register. Hopefully sometime soon

    2 votes
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  14. Additional Estimate Status

    It would be useful to have additional estimate status options, at least “Declined” to indicate it has been reviewed by the customer but not approved.

    1 vote
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  15. SMS the Secondary Contact (we're repairing Primary phone)

    In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.

    Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.

    Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.

    Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.

    This causes further pain if the friend is a…

    24 votes
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    Hello Everyone,


    Thank you for showing your interest and adding a vote for this enhancement. We have added this to our to-do list based on your votes.

    We will introduce the option to add secondary contact (name, email, and number) in a customer profile from POS. You will be able to set if you want to send email or SMS notifications to the same contact along with the primary contact. 

    We will start working on the documentation and add it to our upcoming sprint soon. 


    Regards,

    Uzair from Product Team at RepairDesk

  16. Estimates - Cancelling and Filters

    Estimates - ability to cancel, add more filters e.g. Customer Organisation and add the Created By column in the table.

    There's currently no way to cancel an estimate.

    I also cannot filter the estimates on specific information like the repairs or invoices modules. It would be great if we could filter on the Customer Organisation, the Created By field or Device etc.

    Please add the Created By field into the table so we can see who created the estimates quickly.

    12 votes
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  17. Allow multi-store transfers between more that one store

    Currently RD only allow us to transfer a ticket between two stores.

    If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.

    Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.

    16 votes
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  18. Welcome to the RepairDesk Knowledge Base

    you'll find helpful articles that walk you through each feature in RepairDesk, let you know how to set it up, and provide detailed instructions on their use.https://allinsnow.com/best-snow-globes/

    1 vote
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  19. Make it so you can mark a special parts order as received on the ticket, or even a clickable link on the ticket

    Make it so you can mark a special parts order as received on the edit ticket screen.

    2 votes
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  20. 1 vote
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