General

  1. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    27 votes
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    planned  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Marketing Automation!

    Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

    6 votes
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  3. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    14 votes
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    We are going to develop “Special Parts Ordering” functionality in RepairDesk that will allow you to order special parts from your supplier and use it for repair ticket if you don’t usually keep it in stock.

    - You will be able to instantly create a part order request on a fly with ticket reference.

    - Admin/User will be able to track the parts that are in waiting, received or consumed

    - When parts are received it will notify the technician/customer that the special ordered part has been received and it will automatically be used/consumed on the ticket

    - Once a part is consumed, it will be archived

    You can check the functionality workflow from this link. Please feel free to share your feedback on this.

    https://rddeveloper.invisionapp.com/public/share/CQ13JQBLYR#/screens/477325589

  4. Loaner Phone Notification

    A prompt to offer a customer a loaner phone for new repairs and also same prompt to remind you to collect loaner phone when delivering the repaired device.

    This will help persons like me who will issue customers loaner phones when we take their phones to send to samsung/apple warranty center to be repaired under warranty. it will also be great if theres a loaner phone inventory so staff can see what loaner devices are available to be give to customers

    13 votes
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  5. Customizable Appointment Calendar Widget

    Currently Appointment Calendar Widget contact page is too messy and complicated, and because of that we lose leads every day. Before Repairdesk we had self build widget, which was same style as repairdesk's widget. Conversion rate has dropped OVER 15% because of the unneccessary extra fields. Thats lots of money isnt it?

    All contact form fields should have option if you want to show them or not. Example: imei field is not necessary and it just confuses customers.

    Widget just needs to have more options to customize it. Also The Big Letter On Every Sentence needs to be changed on…

    11 votes
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  6. tag customer

    I work with Spanish and English Speaking Customers and i tag them with the customer group to be able to tell who is who, when it comes down to sending sms blasts i Know what language to send the sms in. also the Campainger doesnt let you send emails based on customer groups would be nice to be able to tag customers to send more targeted ads.

    1 vote
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  7. Create a ticket to automatically upload to an invoice without re-entering the same information.

    When creating a ticket, it should automatically transfer the data to an invoice, instead of re-entering relevant data again. This will save time and add process efficiency.

    1 vote
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  8. Daily custom reports for ''how it was today'' :)

    Possibility to set up an automatic daily custom reports to see it on the main dashboard or by email.
    On the end of the day I want to know:
    1. how many new tickets are (new entrances);
    2. how many check out was, with successful or unsuccessful repairs
    3. money income
    4. etc

    7 votes
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  9. Add a dark mode option for web GUI.

    Under settings or as a toggle option under the sandwhich menu having the ability to switch to a dark mode color scheme for the entire web GUI.

    2 votes
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  10. Adding Payment Methods Using the API

    Adding Payment Methods Using the API
    Payment Gateway API is the service that automates the payment transaction between the customer and merchant. ... It is usually a third-party service that process, verify, and accept or decline credit card, debit card and Net banking transactions on behalf of the merchant through secure Internet...

    3 votes
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  11. Appointments Booking Widget

    Would be great if we could add our own CSS file, to designed for our needs.

    10 votes
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  12. Ability to view/open other store's ticket w/o being under that store page

    By this title, I am meaning that we can view a person's ticket list via their customer profile. THE ISSUE: If you are not under that store's "page," you cannot review the ticket without either having that store transfer the ticket or swapping store pages.

    I recommend the ability to view & open any ticket from the customer's page for review of notes and repair(s) done. When an employee goes to "edit ticket," then the system will ask if it would like to be transferred into their store for editing.

    This eliminates the possibility of being under the wrong store…

    1 vote
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  13. Clover POS Integration

    I recommend adding Clover POS as a method of processing. They offer SDK files for easy use to integrate systems with them or your own POS. I feel it would allow an easy flow through RepairDesk and would make me able to transition to this system easier. It's somewhat holding me back to swap at this time.

    It'll make it easier for me/others as I already use them and it's a pain to swap to a new processor & ALL NEW systems.

    7 votes
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  14. Ticket Status verification on website

    Because of the new GDPR restriction, I propose to change the '' ticket status '' display. The costumes need to see ONLY THE STATUS, just it. Now it displays the invoice with his full personal details and his signatures. I have many questions from costumes why is this info are there. So, my suggestion is the ticket status to remain just ticket staus.

    5 votes
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  15. Ability to search customer items (from invoices)

    What I mean by this is when you are viewing the customer's page, it shows ticket's and invoices. It shows the value of the invoice but nothing about items without opening the invoice.

    What I propose is to have the ability to look through all invoices made by that customer and search for a specific or group of items that were purchased from the customer.

    A similar POS system, RQ, had this feature and it came in handy of searching for purchases that had lifetime warrantied items provided by the store.

    Rather than opening 1-50 invoices made by the customer,…

    1 vote
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  16. Inventory count for trade in

    I was trying to make sure that all my trade in stock is physically matched in the system. So that if ever im going to check my stock in the system then i can make sure that they are all physicall available and avoid errors. Thanks

    4 votes
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  17. Custom Item(s)

    I recommend allowing a custom item to be made on POS. This'll allow for non-inventory items to be placed without having it added to inventory.

    So for example, Huawei phones are something my stores do not stock/track. This'll allow us to make a ticket and assign a "special part" without being in our inventory for tracking. This allows us to enter the Phone description, model, pricing, and any discounts (if applicable)

    4 votes
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  18. Buyback Qoute

    Be able to complete and print out a device buyback quote for a customer. This would be helpful in the B2B space when giving a business a quote for all their old devices.

    3 votes
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  19. Fingerprint Login

    Hi i would like to suggest for the fingerprint option to login. I just wanted to login faster than normal. and if possible to have an option so save the email so i dont have to retype email and password everytime the system got time out and needs to login again thank you.

    1 vote
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  20. Reserve with expiry

    Sometimes i get customer from online that wants to reserve the phone for example. so what i want to do is i can put it in reserved mode but i want to put like expiry date so it will be available instock again if ever the customer did not show up. thanks

    3 votes
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