General

  1. SMS the Secondary Contact (we're repairing Primary phone)

    In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.

    Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.

    Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.

    Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.

    This causes further pain if the friend is a…

    15 votes
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    Hello Everyone,


    Thank you for showing your interest and adding a vote for this enhancement. We have added this to our to-do list based on your votes.

    We will introduce the option to add secondary contact (name, email, and number) in a customer profile from POS. You will be able to set if you want to send email or SMS notifications to the same contact along with the primary contact. 

    We will start working on the documentation and add it to our upcoming sprint soon. 


    Regards,

    Uzair from Product Team at RepairDesk

  2. Add the Take Notes funtion to Invoices and Estimates

    I really like the Take Notes function in the Tickets and Inquiries modules that we use to record internal notes that the customer does not need to see or to have printed on the invoice.

    It would be great if this was added to the Invoices and Estimates also!

    17 votes
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  3. Allow multi-store transfers between more that one store

    Currently RD only allow us to transfer a ticket between two stores.

    If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.

    Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.

    15 votes
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  4. PLEASE: Integrate RepairDesk with eBay for Sales and Inventory

    The number one shortcoming for RD is that it does not integrate with eBay (where we sell 90% of our phones). Currently, the only way to get accurate sales figures is to MANUALLY enter the 'Sold' amount from ebay on the RD inventory record, then MANUALLY transfer that item from 'In Stock' to 'Sold online'. Super Tedious ...

    Solution: I can use the RD ITEM ID (which is unique for every phone) as my 'Custom SKU' on ebay when I list each phone. Then, when the phone is PAID FOR by the customer, an API is generated which notifies RD…

    7 votes
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  5. Improve the inventory search filter

    Make it where a search for multiple words can bring up exportable search results.

    For example if I have a bunch of inventory items that contain the words i7 h1 1660 rgb in no particular order I can search those keyboards, and the quick search drop down displays all the items with all of those keyboards, but if i hit the "search" button it gives me 0 search results.

    I want to be able to search a selection of keyboards then bring up a specific set of products so I can export and bulk edit.

    4 votes
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  6. Simple customer estimate approve/deny without needing individual repair desk login/password

    Need a more simple customer approve/deny estimate process that doesnt involve customers needing to be issued repair desk login/password credentials. Too many steps for a customer, want customer to receive estimate in email/ and or text/sms and be able to click 'approve or deny' with no extra steps. Choice is only reflected on our end and customer possibly gets a simple confirmation email/ and or text/sms of their submitted choice.

    6 votes
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  7. Enable promo pricing on serialized devices.

    At checkout currently individual price applies vs promo price. When running monthly specials we have to adjust price in POS vs serialized items recognizing the promo price.

    3 votes
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  8. Global Accounting VAT Scheme for Used Goods

    Global Accounting is a tax scheme that reduces administration and also reduced VAT payable.
    It works in a similar way to VAT Margin but rather than working out the VAT on each individual item we just work out the difference in Purchases and Sales in the VAT period and pay VAT on that - NOT including the cost of parts used for repair.

    To implement Global Accounting would be a simple report and would make the VAT return so much easier and less time consuming.

    Example: 01/01/2022 to 31/03/2022
    Purchases = £10,000 of Trade In devices
    Sales = £17,500 of…

    1 vote
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  9. Add a battery health field to the trade in items for capacity and cycles

    Currently I have to put a note of the battery health in the description. I think it would be better to have a dedicated field for this the same as Colour / capacity etc.

    3 votes
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  10. Add a button to take photo in Trade In items (and products, and repair tickets)

    Currently we have to take a photo, then upload or drag it into the item. If there was an option to take photo directly on the page it would save time.
    This is a feature in Lightspeed and we use it a lot as a quick way of taking photos of customer devices which are attached immediately to the ticket.

    0 votes
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  11. Notification for past repairs on IMEI/Serial

    A notification similar to the one you get when you insert a phone number that already exists in customer database, but for IMEI/Serial number so that you know that the device has been repaired before in a glance. Different persons may bring in the same device say husband/wife/children or someone that bought the device used.

    4 votes
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    1 vote
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    1 vote
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    1 vote
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    1 vote
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