General

  1. Open Cash Drawer Button

    The cash drawer is connected to the receipt printer. In other POS you can trigger a small printout to trigger a till open. As it stands we need to print a full receipt to open it. It needs to be opened more often for change, etc.

    The button could be added to the POS page or run with a keyboard shortcut.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Pattern Lock/Passcode on CFD

    It would be amazing to have this as an option for many reasons. Firstly most people don't like saying their code out loud. Secondly, the pattern is extremely complicated to explain and normally results in the customer drawing it for us anyway.

    8 votes
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  3. Repair Shop Live Chat

    Hello,

    I would like to introduce an idea. A Live chat that can be accessed through multiple repair locations or with in the staff in one location. So that staff can communicate with other staff or if one has a question about a repair it can be asked. or other day to day work with out having to go from one side of the store to the other.

    5 votes
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  4. Marketing Automation!

    Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

    13 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow Printers to be assigned to sections of the software

    Allow us to assign default printers for certain actions. Instead of having to change it every time I go to print a label or a receipt.

    6 votes
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  6. Customer Facing Display same like self check-in widget

    I would like to suggest if possible to make the customer facing display give more option like the self check-in widget where it will show the terms and condition and ask for a signature. and enter custom field for the passcode.

    Right now what i do is a customer comes in that needs a repair i do the repair right away and then ill just let them fillup the form from the CFD while im doing the repair and while im repairing i want them to fill up the form and at the same they have time to read they…

    3 votes
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  7. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    31 votes
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    planned  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. REPORTING - Year and Month Comparison

    The ability to compare sales (including graphics);
    - Current Year to the previous Years
    - Current Month to the previous Months
    - Month to Date
    - Year to Date

    -=-Examples -=-
    Current Year to the previous Years
    2020: 1 456 258$
    2019: 1 298 336$
    2018: 1 117 250$
    Etc.

    Current Month to the previous Months
    February 2020: 80 985$
    January 2020: 66 785$
    December 2019: 109 325$
    Etc.

    -=- DESCRIPTION -=-
    Month to Date
    As of today, what are the current sales for this month compared to the same month last year as of the same date as today.

    4 votes
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  9. PENNY ROUNDING

    The ability for the POS to round the change due to the nearest penny.

    Since Canada, New Zealand, Australia, Netherlands, Finland, Sweden, etc. no longer uses pennies.

    Example - The change due of 14.68$ would be rounded up to 14.70$. And 14.66$ would be rounded down to 14.65$.

    IMPORTANT for accounting : On the end of the day report, a section with ROUNDING ADJUSTMENTS should indicate the amount of loss or gained from this.

    Here's a link that would further explain: https://www.mint.ca/store/mint/about-the-mint/phasing-out-the-penny-6900002

    4 votes
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  10. Add IMEI BEFORE CHECK OUT

    some time we can't test mobile or add the Imei number , it will be nice if we can add it from POS before check out.

    3 votes
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  11. Loaner Phone Notification

    A prompt to offer a customer a loaner phone for new repairs and also same prompt to remind you to collect loaner phone when delivering the repaired device.

    This will help persons like me who will issue customers loaner phones when we take their phones to send to samsung/apple warranty center to be repaired under warranty. it will also be great if theres a loaner phone inventory so staff can see what loaner devices are available to be give to customers

    23 votes
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  12. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    20 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are going to develop “Special Parts Ordering” functionality in RepairDesk that will allow you to order special parts from your supplier and use it for repair ticket if you don’t usually keep it in stock.

    - You will be able to instantly create a part order request on a fly with ticket reference.

    - Admin/User will be able to track the parts that are in waiting, received or consumed

    - When parts are received it will notify the technician/customer that the special ordered part has been received and it will automatically be used/consumed on the ticket

    - Once a part is consumed, it will be archived

    You can check the functionality workflow from this link. Please feel free to share your feedback on this.

    https://rddeveloper.invisionapp.com/public/share/CQ13JQBLYR#/screens/477325589

  13. Being able to add purchase orders with excel

    I would like to have the ability to input information faster on a purchase order, since suppliers that are not integrated with repair desk, their purchase orders have to be entered manually and price for parts needs to be verified every time.

    1 vote
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  14. Customizable Appointment Calendar Widget

    Currently Appointment Calendar Widget contact page is too messy and complicated, and because of that we lose leads every day. Before Repairdesk we had self build widget, which was same style as repairdesk's widget. Conversion rate has dropped OVER 15% because of the unneccessary extra fields. Thats lots of money isnt it?

    All contact form fields should have option if you want to show them or not. Example: imei field is not necessary and it just confuses customers.

    Widget just needs to have more options to customize it. Also The Big Letter On Every Sentence needs to be changed on…

    14 votes
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  15. 1 vote
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  16. COGS Modification

    Being able to modify the cost of parts whenever it is needed.

    1 vote
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  17. Add integration like Customer view but for employees

    I like the ability for customers to see the status of their repair but I wish we had one for the employee side that shows items that are there and their status. Waiting on Parts, being repairs, etc. List their physical location and repair status along with date they arrived.

    1 vote
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  18. tag customer

    I work with Spanish and English Speaking Customers and i tag them with the customer group to be able to tell who is who, when it comes down to sending sms blasts i Know what language to send the sms in. also the Campainger doesnt let you send emails based on customer groups would be nice to be able to tag customers to send more targeted ads.

    1 vote
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  19. Create a ticket to automatically upload to an invoice without re-entering the same information.

    When creating a ticket, it should automatically transfer the data to an invoice, instead of re-entering relevant data again. This will save time and add process efficiency.

    1 vote
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  20. Daily custom reports for ''how it was today'' :)

    Possibility to set up an automatic daily custom reports to see it on the main dashboard or by email.
    On the end of the day I want to know:
    1. how many new tickets are (new entrances);
    2. how many check out was, with successful or unsuccessful repairs
    3. money income
    4. etc

    7 votes
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