General

  1. Zapier Integration

    We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

    New customer profile is created
    Customer profile is updated
    Create repair ticket
    Ticket line items are updated
    Ticket status Is updated
    Ticket is resolved
    New Invoice
    Payment Details

    Who's currently using Zapier and what other Zap's you would like us to include in this integration

    24 votes
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    planned  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Clover POS Integration

    I recommend adding Clover POS as a method of processing. They offer SDK files for easy use to integrate systems with them or your own POS. I feel it would allow an easy flow through RepairDesk and would make me able to transition to this system easier. It's somewhat holding me back to swap at this time.

    It'll make it easier for me/others as I already use them and it's a pain to swap to a new processor & ALL NEW systems.

    6 votes
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  3. Ticket Status verification on website

    Because of the new GDPR restriction, I propose to change the '' ticket status '' display. The costumes need to see ONLY THE STATUS, just it. Now it displays the invoice with his full personal details and his signatures. I have many questions from costumes why is this info are there. So, my suggestion is the ticket status to remain just ticket staus.

    4 votes
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  4. Build customer-loyalty by giving out branded keyfobs

    Build customer-loyalty by giving out branded keyfobs, which allow your customers to accumulate points and discounts.

    3 votes
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  5. Group purchase orders

    Daily we add products to purchase order but we dont do orders every day. When we make the order to an specific supplier would be great if we can group selecting the orders and put them together in the same order.

    3 votes
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  6. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    2 votes
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  7. Custom Item(s)

    I recommend allowing a custom item to be made on POS. This'll allow for non-inventory items to be placed without having it added to inventory.

    So for example, Huawei phones are something my stores do not stock/track. This'll allow us to make a ticket and assign a "special part" without being in our inventory for tracking. This allows us to enter the Phone description, model, pricing, and any discounts (if applicable)

    2 votes
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  8. set an automatic email/sms trigger when the status changes to "waiting on parts".

    set an automatic email/sms trigger when the status changes to "waiting on parts". It would allow me to not miss a special order done by an employee

    3 votes
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  9. Daily custom reports for ''how it was today'' :)

    Possibility to set up an automatic daily custom reports to see it on the main dashboard or by email.
    On the end of the day I want to know:
    1. how many new tickets are (new entrances);
    2. how many check out was, with successful or unsuccessful repairs
    3. money income
    4. etc

    1 vote
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  10. Heads up in Shop ticket Display

    The manager can have better control if he has a better image of the flow repairs or tickets. Displays by lines, by colors, by priorities or deadlines.
    All of this info (dashboard) designed for big-screen / TV, easy to see it.

    1 vote
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  11. Notifications system for priorities, deadlines, new ticket assigned or critical situations

    Now we hare on the right upper side just one notification circle. All the notification are mixed. You can not see clearly the priorities. My suggestion is to make 3 notification circles. 1. for delays 2.for critical situations 3. new phone repair ticket assigned 4. messages from colleagues or from clients. Possibility to custom these 3 circles, to show the info that I need.

    1 vote
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  12. Task manager for employees

    Hi, my suggestion is to increase the productivity in the company using on task management module without using an external task manager. Useful staff: notification, reminders, create groups for tasks. The task associated with tickets, repetitive or single tasks. The task assigned between employees, etc.

    1 vote
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  13. Appointments Booking Widget

    Would be great if we could add our own CSS file, to designed for our needs.

    3 votes
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  14. integromat intergration

    intergromat works on android, would pick up incoming call details and automatically create a lead within repair desk or display customer information within repairdesk if caller id is recognised.

    3 votes
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  15. Ability to create "default repairs" for all new models and manufactures

    For now we need manually create repair when we are creating new model. I suggest ability to make "default repairs" for every new model what we make. Eg. Default repair is "keyboard replacement".

    And now if I make new model of Eg. "HP 123", I need to write that repair manually.

    3 votes
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  16. Employee Schedule Addition

    Lets add employee schedule tab!

    18 votes
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  17. Direct parts purchase option

    Hi, a times repair shops purchase parts on the fly locally as per requirement. Here there is no need of raising po.
    We shud have option direct parts purchase also.

    6 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Warranty field when adding new part from POS

    different parts having different warranty. ATM default without option to change. WHY POS? Adding part from POS forcing to generate new part right there where shall be (avoiding all this mistake categories' just with 1 mistype) + option (icon) to print stock label via PrintNode

    1 vote
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  19. Print icon on POS parts section

    Fast way to print via print node part stock label from POS level, visible as small "print" icon.

    1 vote
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  20. POS fast reset button

    Often checking price on POS or looking for Client and must press "POS" to reset content. Would be handy to have just 1 button "refresh" or so

    1 vote
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