Hello,

I would like to introduce an idea. A Live chat that can be accessed through multiple repair locations or with in the staff in one location. So that staff can communicate with other staff or if one has a question about a repair it can be asked. or other day to day work with out having to go from one side of the store to the other.

The cash drawer is connected to the receipt printer. In other POS you can trigger a small printout to trigger a till open. As it stands we need to print a full receipt to open it. It needs to be opened more often for change, etc.

The button could be added to the POS page or run with a keyboard shortcut.

It would be amazing to have this as an option for many reasons. Firstly most people don't like saying their code out loud. Secondly, the pattern is extremely complicated to explain and normally results in the customer drawing it for us anyway.

Give customers finacing options using viabill like ubreakifix does

Allow us to assign default printers for certain actions. Instead of having to change it every time I go to print a label or a receipt.

When going to "Manage Tickets", it would be nice if the tickets could already be in created order with closed tickets already hidden. As i find myself doing this every almost everytime i open this screen.

some time we can't test mobile or add the Imei number , it will be nice if we can add it from POS before check out.

Be Able to choose minutes, hours or days, for average job time in services.

Additionally, have the repair tag print the due date time according to the service average job time.

Have the ability to edit in custom names for discounts, that you can choose at checkout based on why the discount was given.

Using this feature, have the ability to run reports based on various discount types.

The only discount name that currently exists is "line item discount"

We're looking to resume work on #Zapier integration by mid of November. Some of the triggers we're looking to add are:

New customer profile is created
Customer profile is updated
Create repair ticket
Ticket line items are updated
Ticket status Is updated
Ticket is resolved
New Invoice
Payment Details

Who's currently using Zapier and what other Zap's you would like us to include in this integration

Marketing Automation!In this feature it is good if we can control which customers we want to send to them, if it is possible to create any advertising campaign or marketing and then add and send them, in other words control this feature more

really need this function
It's easy for me to upload new stuff with pictures
and backup with pictures is very imporant

It is important that if a special ordered part is sent back, canceled, or otherwise removed from a ticket, it's associated part cost should also be removed from the ticket and invoice.

A prompt to offer a customer a loaner phone for new repairs and also same prompt to remind you to collect loaner phone when delivering the repaired device.

This will help persons like me who will issue customers loaner phones when we take their phones to send to samsung/apple warranty center to be repaired under warranty. it will also be great if theres a loaner phone inventory so staff can see what loaner devices are available to be give to customers

The ability for the POS to round the change due to the nearest penny.

Since Canada, New Zealand, Australia, Netherlands, Finland, Sweden, etc. no longer uses pennies.

Example - The change due of 14.68$ would be rounded up to 14.70$. And 14.66$ would be rounded down to 14.65$.

IMPORTANT for accounting : On the end of the day report, a section with ROUNDING ADJUSTMENTS should indicate the amount of loss or gained from this.

Here's a link that would further explain: https://www.mint.ca/store/mint/about-the-mint/phasing-out-the-penny-6900002

Shipstation is great for mail-in repairs, it would be great if you could integrate your system with ShipStation to be able to have invoices show up in shipstation to print labels etc.

It would be nice to allow percentage discounts from ticket, right on the "repair category" line.

I would like to create one repair service for multiple devices instead of cloning many times the same repair service and changing the device models.
For example: we usually charge the same diagnostics fee for all devices. Or we charge the same internal cleaning fee for a bundle of models.