General
259 results found
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From Repairs to inventory item
There needs to be a way to convert a repair ticket that was never picked up to an inventory item to resell, so there are clear records of the phones status history.
21 votes -
Checkout Customers that have Paid in Full
The ability to checkout a customer again who has already paid the full amount upfront is not an existing option.
Would like to be able to pull up open tickets in POS to 'Checkout' customer so they can sign off (terms and conditions) on the completed repair, and the ticket is marked complete.
18 votes -
SMS the Secondary Contact (we're repairing Primary phone)
In our industry it's very common for us to take the customers phone in for repair, leaving them with no phone to contact them.
Putting the customers number in primary (that were taking in) is the correct procedure as it makes the customer file correct and allows follow up sms.
Placing a secondary number in (of a friend for example) doesnt allow us to sms that person automatically.
Placing the friends number into the primary fixes this, but then the contact is wrong and the friend gets the reviews follow up.
This causes further pain if the friend is a…
18 votesHello Everyone,
Thank you for showing your interest and adding a vote for this enhancement. We have added this to our to-do list based on your votes.
We will introduce the option to add secondary contact (name, email, and number) in a customer profile from POS. You will be able to set if you want to send email or SMS notifications to the same contact along with the primary contact.
We will start working on the documentation and add it to our upcoming sprint soon.
Regards,
Uzair from Product Team at RepairDesk
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Allow multi-store transfers between more that one store
Currently RD only allow us to transfer a ticket between two stores.
If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.
Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.
16 votes -
Simple customer estimate approve/deny without needing individual repair desk login/password
Need a more simple customer approve/deny estimate process that doesnt involve customers needing to be issued repair desk login/password credentials. Too many steps for a customer, want customer to receive estimate in email/ and or text/sms and be able to click 'approve or deny' with no extra steps. Choice is only reflected on our end and customer possibly gets a simple confirmation email/ and or text/sms of their submitted choice.
8 votes -
Estimates - Cancelling and Filters
Estimates - ability to cancel, add more filters e.g. Customer Organisation and add the Created By column in the table.
There's currently no way to cancel an estimate.
I also cannot filter the estimates on specific information like the repairs or invoices modules. It would be great if we could filter on the Customer Organisation, the Created By field or Device etc.
Please add the Created By field into the table so we can see who created the estimates quickly.
9 votes -
PLEASE: Integrate RepairDesk with eBay for Sales and Inventory
The number one shortcoming for RD is that it does not integrate with eBay (where we sell 90% of our phones). Currently, the only way to get accurate sales figures is to MANUALLY enter the 'Sold' amount from ebay on the RD inventory record, then MANUALLY transfer that item from 'In Stock' to 'Sold online'. Super Tedious ...
Solution: I can use the RD ITEM ID (which is unique for every phone) as my 'Custom SKU' on ebay when I list each phone. Then, when the phone is PAID FOR by the customer, an API is generated which notifies RD…
8 votes -
Improve the inventory search filter
Make it where a search for multiple words can bring up exportable search results.
For example if I have a bunch of inventory items that contain the words i7 h1 1660 rgb in no particular order I can search those keyboards, and the quick search drop down displays all the items with all of those keyboards, but if i hit the "search" button it gives me 0 search results.
I want to be able to search a selection of keyboards then bring up a specific set of products so I can export and bulk edit.
4 votes -
Add a battery health field to the trade in items for capacity and cycles
Currently I have to put a note of the battery health in the description. I think it would be better to have a dedicated field for this the same as Colour / capacity etc.
4 votes -
Tyro Surcharge on credit card should added in RD Invoice
If you are using Tyro and charging credit card surcharge to customer this is good option for you.
We need Surcharge should come up in when customer pay via credit card on paid invoice. So Total payment Receipt and Invoice match.
We charge 1 % to all transactions and saving approx. $600 on every terminal every month.4 votes -
Clickable contact cards
Mark Belcher: Are there any plans for clickable CONTACT CARDS links in RepairDesk SMS messages anytime soon? I would pay a little more for this
1 vote -
Set discounts based on inventory category
When we run sales it would be great if we could have discounts based on their inventory category. For example, we may want to have 10% off devices and 30% off accessories.
This could be an addition to the Manage Bundle module. Currently it only supports bundles for single products and not whole categories.
3 votes -
Customer Facing Display + Self-checkin
Ability to collect customer signatures and self-check-in without having to manually switch between different tabs.
2 votes -
Add the search option for phone numbers on the call logs?
In PhonePro, It will be good to add the search option
1 vote -
Add customs fields in ticket notes
It would be amazing to have custom fields in ticket notes, in the Diagnostic and Technical Repair notes so we can enter values when we do assessments.
6 votes -
Global Accounting VAT Scheme for Used Goods
Global Accounting is a tax scheme that reduces administration and also reduced VAT payable.
It works in a similar way to VAT Margin but rather than working out the VAT on each individual item we just work out the difference in Purchases and Sales in the VAT period and pay VAT on that - NOT including the cost of parts used for repair.To implement Global Accounting would be a simple report and would make the VAT return so much easier and less time consuming.
Example: 01/01/2022 to 31/03/2022
Purchases = £10,000 of Trade In devices
Sales = £17,500 of…1 vote -
Correct Marginal VAT scheme for UK Customers
We sell a lot of mobile device stock in our shop on the Marginal VAT scheme however it isn’t correct. When a device is on marginal VAT and we put the sale through, the invoice shows the breakdown of marginal vat which shouldn’t happen. The customer cannot claim back the vat on this scheme and it shouldn’t be shown to the customer.
It also calculates it wrong (see link below).
And it would be really good if the marginal products synced with quickbooks
See: https://www.gov.uk/vat-margin-schemes
Thank you :)
1 vote -
Add a button to take photo in Trade In items (and products, and repair tickets)
Currently we have to take a photo, then upload or drag it into the item. If there was an option to take photo directly on the page it would save time.
This is a feature in Lightspeed and we use it a lot as a quick way of taking photos of customer devices which are attached immediately to the ticket.0 votes -
Display IMEI and Serial Numbers in itemised report for repairs
Display IMEI and Serial Numbers in itemised report for repairs, We have made IEMI and Serial number mandatory for all repairs but we can't see it in Itemised report if staff are doing the right thing rather than just typing zeros.
3 votes -
Show if an item is synced to WooCommerce on the Manage Inventory list
Currently we have to go into each item and trade in item to see if it has been synced with WooCommerce.
I'd like to be able to see at a glance if items have been synced - a simple yes or no on a new column on the manage inventory pages would do.
1 vote
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