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  1. Clickable contact cards

    Mark Belcher: Are there any plans for clickable CONTACT CARDS links in RepairDesk SMS messages anytime soon? I would pay a little more for this

    1 vote
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  2. Set discounts based on inventory category

    When we run sales it would be great if we could have discounts based on their inventory category. For example, we may want to have 10% off devices and 30% off accessories.

    This could be an addition to the Manage Bundle module. Currently it only supports bundles for single products and not whole categories.

    3 votes
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  3. Estimates - Cancelling and Filters

    Estimates - ability to cancel, add more filters e.g. Customer Organisation and add the Created By column in the table.

    There's currently no way to cancel an estimate.

    I also cannot filter the estimates on specific information like the repairs or invoices modules. It would be great if we could filter on the Customer Organisation, the Created By field or Device etc.

    Please add the Created By field into the table so we can see who created the estimates quickly.

    9 votes
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  4. Add the search option for phone numbers on the call logs?

    In PhonePro, It will be good to add the search option

    1 vote
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  5. Checkout Customers that have Paid in Full

    The ability to checkout a customer again who has already paid the full amount upfront is not an existing option.

    Would like to be able to pull up open tickets in POS to 'Checkout' customer so they can sign off (terms and conditions) on the completed repair, and the ticket is marked complete.

    18 votes
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  6. Correct Marginal VAT scheme for UK Customers

    We sell a lot of mobile device stock in our shop on the Marginal VAT scheme however it isn’t correct. When a device is on marginal VAT and we put the sale through, the invoice shows the breakdown of marginal vat which shouldn’t happen. The customer cannot claim back the vat on this scheme and it shouldn’t be shown to the customer.

    It also calculates it wrong (see link below).

    And it would be really good if the marginal products synced with quickbooks

    See: https://www.gov.uk/vat-margin-schemes

    Thank you :)

    1 vote
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  7. From Repairs to inventory item

    There needs to be a way to convert a repair ticket that was never picked up to an inventory item to resell, so there are clear records of the phones status history.

    21 votes
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  8. Display IMEI and Serial Numbers in itemised report for repairs

    Display IMEI and Serial Numbers in itemised report for repairs, We have made IEMI and Serial number mandatory for all repairs but we can't see it in Itemised report if staff are doing the right thing rather than just typing zeros.

    3 votes
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  9. Show if an item is synced to WooCommerce on the Manage Inventory list

    Currently we have to go into each item and trade in item to see if it has been synced with WooCommerce.

    I'd like to be able to see at a glance if items have been synced - a simple yes or no on a new column on the manage inventory pages would do.

    1 vote
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  10. I WANT TO ADD COLUMN IN CSV FILE HOW YOU HEAR ABOUT US IN ITEMWISE SALES REPORT

    I WANT TO ADD COLUMN IN CSV FILE HOW YOU HEAR ABOUT US IN ITEMWISE SALES REPORT

    1 vote
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  11. Allow multiple product images / have a button to take photo / have default images

    It would be useful to be able to add multiple photos for Trade In items to show the condition of the devices. This would be great for syncing to woo commerce.

    Expanding on this idea, the ability to TAKE photo from the product page (by webcam or iPad) and add at the same time, rather than having to take a photo, upload it to the computer, then upload it to the product page.

    The option to have a default image based on the Make/Model/Colour would be useful too so the woo commerce sync to the website keep it looking professional…

    2 votes
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  12. Add date on Inventory Item Labels

    I need to add the date to Inventory Item Labels but there is no tag for that. It is very helpful to quickly figure out when an item was received, to know if it is covered under warranty and even to know who I bought from based on the date when I buy the same item from different suppliers.

    1 vote
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  13. Improve the inventory search filter

    Make it where a search for multiple words can bring up exportable search results.

    For example if I have a bunch of inventory items that contain the words i7 h1 1660 rgb in no particular order I can search those keyboards, and the quick search drop down displays all the items with all of those keyboards, but if i hit the "search" button it gives me 0 search results.

    I want to be able to search a selection of keyboards then bring up a specific set of products so I can export and bulk edit.

    4 votes
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  14. Add customs fields in ticket notes

    It would be amazing to have custom fields in ticket notes, in the Diagnostic and Technical Repair notes so we can enter values when we do assessments.

    6 votes
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  15. Global Accounting VAT Scheme for Used Goods

    Global Accounting is a tax scheme that reduces administration and also reduced VAT payable.
    It works in a similar way to VAT Margin but rather than working out the VAT on each individual item we just work out the difference in Purchases and Sales in the VAT period and pay VAT on that - NOT including the cost of parts used for repair.

    To implement Global Accounting would be a simple report and would make the VAT return so much easier and less time consuming.

    Example: 01/01/2022 to 31/03/2022
    Purchases = £10,000 of Trade In devices
    Sales = £17,500 of…

    1 vote
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  16. Add a battery health field to the trade in items for capacity and cycles

    Currently I have to put a note of the battery health in the description. I think it would be better to have a dedicated field for this the same as Colour / capacity etc.

    4 votes
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  17. Deposits / layaway for trade in items - properly

    There doesn't seem to be a proper way to have an item reserved and paid off by customers over a period of time.

    Currently it creates an invoice as overdue and payments can be added - but this isn't the proper way to do it as it is reported as a SALE on that date attracting the tax - instead of it creating an invoice on the date of collection when it is fully paid - the actual sale date and tax point.

    It should be able to have an item reserved and print off a label with the details…

    3 votes
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  18. Tyro Surcharge on credit card should added in RD Invoice

    If you are using Tyro and charging credit card surcharge to customer this is good option for you.
    We need Surcharge should come up in when customer pay via credit card on paid invoice. So Total payment Receipt and Invoice match.
    We charge 1 % to all transactions and saving approx. $600 on every terminal every month.

    4 votes
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  19. Add a button to take photo in Trade In items (and products, and repair tickets)

    Currently we have to take a photo, then upload or drag it into the item. If there was an option to take photo directly on the page it would save time.
    This is a feature in Lightspeed and we use it a lot as a quick way of taking photos of customer devices which are attached immediately to the ticket.

    0 votes
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  20. Enable promo pricing on serialized devices.

    At checkout currently individual price applies vs promo price. When running monthly specials we have to adjust price in POS vs serialized items recognizing the promo price.

    1 vote
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