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  1. 0 votes
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    0 comments  ·  RD Connect  ·  Admin →
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  2. Kanban display for ticket management

    Provide an option to display current tickets in a kanban format (something that has been proven to increase efficiency) , visually pleasing and convenient. Lots of colour would be good on the kanban board.

    Kanban is life.

    3 votes
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  3. Add a way to scan through a received box of goods and add them to inventory

    I'm looking for a way to get in a box of goods from a vendor and just go through the items scanning or keying in barcodes that are already in my system to add them automatically to a one big bulk "add to inventory" instead of now where I scan an item, count how many I have, add the item, move to the next one, discover I missed one of the previous item, go back, recount, etc. If this functionality already exists, I haven't been able to find it

    1 vote
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  4. Linking Ticket/Estimate and adding Activity Reminders to Google Calendar Appointment

    It would be great if when you add an Activity Reminder on the system such as in the Estimates module that it added it to your google calendar just like the tickets.

    Also if a link could be added to the google calendar appointments to get back to the ticket or estimate easily.

    1 vote
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  5. Auto Complete Address Field

    Software we used in the past did this. RD, please incorporate an auto complete for the customer address field. As we begin to type in the street number and street name have it automatically pull a relevant list of addresses and end up displaying the address we're inputting to we can select it. This will save techs time and will be MUCH more accurate.

    10 votes
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    1 comment  ·  Admin →
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  6. Customize what is on a deposit on the POS

    It would help a lot of you could add inventory items to a ticket without having them become part of the deposit invoice.

    Our shop has a flat rate deposit on check in and would like to be able to add other line items (EX our Expedite item) without them becoming a part of the deposit charge.

    I'm not totally sure how this would work but my best guess would be something with check boxes next to an item to add it to a deposit. It also might be nice to make inventory items require a deposit on check in.

    3 votes
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  7. Make a separate print option for deposit receipt on the printnode integration

    Make it so you can change what printer a deposit receipt will go to automatically when created

    1 vote
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  8. Make quick changes to a repair item before creating a ticket.

    It would be nice to have the ability to edit repair items when checking in a device on POS before creating the ticket. Ex: Change/add password, add a deposit, change/add to diagnostic notes.

    4 votes
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  9. Replace device throughout RepairDesk

    We somewhat often bump into staff by fault add devices to RepairDesk that already exist. Like when they add a part through Marketplace or make a mistake like "Samsung Galaxy Note 20" instead of "Samsung Galaxy Note20". As there are no easy way to spot those errors, both parts, services and tickets can be added to 2 device that are the same.. Would be really nice to be able to replace a device with other device system wide.. I know it's risky to add this feature.. But I usually use a TON of time fixing that kind of errors.. And…

    1 vote
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    1 comment  ·  RD Connect  ·  Admin →
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  10. Make it so you can mark a special parts order as received on the ticket, or even a clickable link on the ticket

    Make it so you can mark a special parts order as received on the edit ticket screen.

    3 votes
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  11. 1 vote
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  12. Inventory Aging Report

    Inventory Aging Report - A report that will show how long a product such as cellphones or accessories are in inventory. Example: How long from date added to RD to the date of sale was a product in inventory? This will show how quickly a product like cellphones or accessories are selling.

    1 vote
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  13. Flagging Option of Previous Repair Linked to the IMEI/Serial

    When booking in a device on POS and it should automatically flag you that there is a previous repair linked to the imei/serial and this info

    Idea by bronwen@ocamaster.co.za & patrick@ocamaster.co.za

    1 vote
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  14. Allow custom sorting of POS Items

    Allow parts in POS to be customised so we can put top sellers at the top and not have to search for them (allow sorting).

    7 votes
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  15. Allow customers to drawer/enter passcode on the customer-facing display

    Allowing the customer to drawer their unlock pattern would make it easier for both tech and customer and reduce any confusion since many are not simple patterns. At current we have to get the customer to draw out the pattern on a piece of paper then transfer that to the pattern option on the ticket.

    1 vote
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  16. Additional Estimate Status

    It would be useful to have additional estimate status options, at least “Declined” to indicate it has been reviewed by the customer but not approved.

    1 vote
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  17. When adding a new customer, copy the text already entered into the search field into the name fields.

    Often when checking if a customer is in the system you need to enter their name in the customer search field. And if they are not in the system you have to enter it again, often getting them to have to spell it out again for you.

    2 votes
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  18. 3 votes
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  19. Adding "Faulty" marked devices to refurbishment batch

    When a device is refunded through POS because it has some issues, it then gets back in the system as "FAULTY". It would be very useful if that device could be added to a Refurbishment batch and after it has been repaired it would simply be added back to the system as a working device

    1 vote
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  20. Ability to adjust the repair on a ticket after running pre checks

    Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that…

    2 votes
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