Skip to content

General

← RepairDesk Knowledge Base

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

289 results found

  1. Spread Freight/Fees on item cost on a PO/GRN

    In Canada (and I'm sure other countries as well), it is very important to account for freight, exchange, duties, and other fees when receiving a shipment. If I make an order from the USA and the total of the goods cost $300USD + shipping for 10 items, in reality it ends up being about $485 CAD landed. If I receive the items in my system at a cost of $30, it's not a true representation of their landed cost.

    In other systems, you can enter the freight/exchange in a field, and the system will automatically split that and add it…

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Add alternate customer phone# to Ticket Label

    Often we have a customer who dropped off a phone that needs to be called and updated on a different number than the one we are working on. The ticket label editor does not currently allow an alternate phone number to be added to the ticket label. Consequently we are using the diagnostic notes section to serve this purpose but in our workflow and customer intake we would much prefer to get this info in the customer details and not on the diagnostic section of the repair.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Trade-In Module Update

    Under the trade-in module the retail price and cost price should be on the same tab as the product info. It is inconvenient, easy to miss and to me it seems unnecessary. All of the relevant information should be on one tab. Also it's annoying that the item name basically repeats itself because when you add the manufacturer and device name they are usually the same as what you would name the item. This is what my item name looks like for example "Apple iPhone 6s Plus, 16GB Rose Gold (Cracked Glass) iPhone 6s Plus". Unfortunately I am required to…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Step by step guide in checklist form on repair tickets

    For example
    PC Software Tune/clean
    1- run malware scan
    2- run ad ware remover
    3- clean logs
    4- wipe down Pc
    this would be great for helping remind new staff or showing customers what exactly was done ,
    our admin staff will then be able to see exactly how fair through a repair the tech is at a glance

    31 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    5 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Add responses to SMS and emails to the Notification icon

    Would be great to receive notification of reply's to SMS messages and emails through the notification area.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Stripe Terminal Integration

    Im looking to switch all my payments to stripe & the terminal option with stripe seems like it could be a easy integration for customers in Canada and the USA. Would use this when i switch to a retail location.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Popup notification when trade in phone was sold to remind updating the ads if posted online

    Remind us if ever we have updated the ads to remove from online selling platform such as ebay, square, shopify, craiglist, kijiji if we need to delete it once it get sold in store.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. Add Multiple Searchable Part Number to inventory items.

    Many manufacterers have their own part numbers, and often times they will update part numbers if a newer version of the same part changes. Often times this results in us accidentally adding the same part to our inventory under a different part number. OR we may not realize a part is in stock because it is under a different part number in our system.

    FOR EXAMPLE

    Dell has over 8 P/N for the same 45W Charger such as JHJX0 312-1307 3RG0T PA-1450-66D1 LA45NM121 JT9DM FA45NE1-00 LA45NM131 450-18463 PM-1M10 RFRWK 44PV8 0285k HA45NM140 00285k 70vtc 070vtc kxttw 0kxttw ytfjc 0ytfjc

    These…

    21 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. Acuity Scheduling Integration

    Please create an integration for Acuity scheduling.

    It’s free and probably the best appointment/scheduling program I have used for my business. It would be fantastic if this integrated with RepairDesk

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Automate reoccurring expenses

    It would be awesome to have a “re-occurring expenses” option under expenses, where you set a frequency weekly, monthly, etc, that particular expense occurs. Have the option to automate this so that every week (or whatever the frequency is) it automatically adds that same expense.

    For myself I have the same salary get paid out every week on a Monday and it’s frustrating as I have to input it manually every week!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. Edit Expenses!

    Ok so I love being able to track expenses but we need to be able to have the option to edit an expense after it is “posted”! I have had a few now that get changed or a mistake has been mad but the expense has already been posted. Frustrating you can not edit!

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. RepairDesk Pay Customer Contact Info Display

    We would like the ability to use the RepairDesk Pay terminal to display customer contact info during check-in/ticket creation. Ideally, after a tech creates a repair ticket and enters a new customer contact info, we would hit "create ticket", and then on the repairdesk pay terminal the customer would first see the contact information they provided and must confirm that it is correct, then proceed to ticket details, and finally T&C and signatures. If there is errors in the customer contact info, we should have the option to cancel the operation, make the changes, and then resend the info to…

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. Portable Bluetooth thermal printer

    Im a mobile guy and i do not have a thermal printer to carry around that i can print receipts off with. i do not know if its already done or anything but i think having the option to have that for the mobile techs will be awesome.
    Something alone this line is what I'm asking for.

    https://www.amazon.com/Meihengtong-Handheld-Bluetooth-Rechargeable-Compatible/dp/B07R39G4WZ/ref=sr_1_3?dchild=1&keywords=milestone+bluetooth+printer&qid=1604528618&sr=8-3

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Configurable Discount Names

    Have the ability to edit in custom names for discounts, that you can choose at checkout based on why the discount was given.

    Using this feature, have the ability to run reports based on various discount types.

    The only discount name that currently exists is "line item discount"

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. Intergration wil viabill finacing

    Give customers finacing options using viabill like ubreakifix does

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Add pictures links of products in the import/export excel

    really need this function
    It's easy for me to upload new stuff with pictures
    and backup with pictures is very imporant

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. When a special part is RMA or removed from a job, it should remove the part cost from the job as well.

    It is important that if a special ordered part is sent back, canceled, or otherwise removed from a ticket, it's associated part cost should also be removed from the ticket and invoice.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. Integrate with shipstation

    Shipstation is great for mail-in repairs, it would be great if you could integrate your system with ShipStation to be able to have invoices show up in shipstation to print labels etc.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Allow percentage discount from ticket

    It would be nice to allow percentage discounts from ticket, right on the "repair category" line.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. One service for multiple devices

    I would like to create one repair service for multiple devices instead of cloning many times the same repair service and changing the device models.
    For example: we usually charge the same diagnostics fee for all devices. Or we charge the same internal cleaning fee for a bundle of models.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 3 4 6 8 … 14 15
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base

(thinking…)