General
289 results found
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How do I fix QuickBooks update server not responding?
To fix QuickBooks update server not responding error, you need to first configure the network connectivity in your system in a correct manner. It is possible that something is wrong with the network connectivity setting and it is causing the issue. Also, you need to check which programs are running in the background of your computer system. The unnecessary and extra load of these background program may cause this error, you can close this and then try to updating QuickBooks.
To get more info visit : https://quickutilities.net/blog/quickbooks-update-server-is-not-responding1 vote -
Minimum order quantity
It would be nice to have an option to set a minimum reorder quantity. As an example, I buy screen protectors in bulk, either 25 or 100 to a pack. My supplier will sell e fewer than that, but I have to pay extra for a part pack. It would be nice to have an option such that any time a specific product is added to a purchase order, it will automatically be added in multiples a set quantity. E.g. when I order screen protectors, only order 25, or 50, never 28, or 32.
4 votes -
Repair parts is not being deleted.
When you add a repair service, the attached parts is well added under “parts used for repair”. But if you erase the repair service and you select another one, the part is still there. So stock goes wrong and profit also.
1 vote -
Easier way to switch between user in locations with only one computer
Give RD the ability to "time out" or the ability to log out when it has not been used for a certain amount of time. This will be helpful in locations with more than one employee but only one computer. This will greatly reduce employees "accidently" forgetting to hit switch user when completing a sale or repair ticket
1 vote -
Inventory count: Show all inventory items with quantity on hand (negative too)
In inventory count you should be able to see all items that have a quantity on hand (including negative). That way you can check what you do and don't have compared to that list and count accordingly.
You should also be able to set all items not counted to zero.
This is very important when doing a complete inventory count.
I used to use Quickbooks POS and this made managing inventory very easy.
Image of their layout
https://i0.wp.com/blackrockbusiness.com/wp-content/uploads/2014/05/Physical_Inventory_Form-1024x534.gif?resize=1024%2C534
The option to reset all items not counted to zero is very important27 votes -
Add an option to text message the invoice
There is currently the option to email an invoice link where the customer can pay online. Can a text message option be added as well?
9 votes -
Add Priority Ranking for Custom Status
It'd be very helpful to allow users to prioritize a custom made status so that they can be organized within the list evenly along with others.
The Tickets Module has its own priority when viewing them on the "All" tab. Pending, Waiting, and In Progress Statuses show at the top of the list while Completed, Repaired and Collected, and Cancelled status tickets are at the bottom of the list.
Example of issue:
We have created a "Cancelled and Collected" Status option to let us know that a device was not only cancelled but also picked up by customer and not…3 votesHello,
We have already an option to set the custom status type.
Can you go to the Settings > Order Status > Ticket Status > Update the status “Cancelled and Collected” > Action > Edit and set the type “Closed” or “Cancelled”.
Once you set the status, it will automatically display below in the list after the open tickets.Hope it helps.
Let me know if you have any further questions.
Regards,
Uzair -
Restrict any activity in Repair Desk unless employee clocks in first
There should be a setting that gives us the ability to restrict any activity by an employee unless that employee has clocked in first. In the same aspect that you can not take a payment unless you have clicked "start shift" and entered your starting cash totals for the day.
2 votes -
Variable Price for products and services
It would be very helpful if there is a variable price for products and services instead of all fixed prices.
Also, there is a bug. When I try to change the price of the product or service on POS it changes the price and then when I click checkout it changes the price back to the old price. It is very annoying.
3 votes -
3 votes
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Add support for Clover Flex POS
The merchant costs of Clover is very good and simple. It would be nice to integrate this, so that the cost of the repair desk is offset in the merchant savings alone. For example a $20,000 month saving 1% would be $200 which could be used towards other systems.
6 votes -
After pay integration
A lot of our customers use afterpay and it would be great to link the API within Repair desk instead of an external site
5 votes -
Automatically delete Part when erasing repair
When we erase or change a repair service the parts used for the preview service are still there, generating a wrong margin and a stock mistake.
3 votes -
Auto generate invoice once ticket is marked as Repaired
Auto generate invoice once ticket is marked as Repaired, to help keep track of all money owed on completed jobs
0 votes -
Browser Tab Titles
OK, so this is my first suggestion and I will admit it is a pretty minor one. With that said, I think attention to detail and the little things make a big difference in overall user experience.
Over the course of a day, it is not uncommon for me to have several different browser tabs open. Ticket List, POS, Inventory List, various tickets, etc.
Unfortunately, the syntax for the Browser Tab Titles is inconsistent making it difficult to distinguish between tabs. Some titles are fine using the following structure:
[Business Name] - [Page Title]
ex. YZF Tech Repairs - POS…
5 votes -
Able to see leads on the mobile app
I would like to see the app improved more. Specifically by adding the feature of leads or estimates into the mobile app. Being a mobile guy on the move and not having a laptop with me during that time. I would like to be able to make better time by doing it on the app or ipad instead of logging in onto the desktop. Then being able to convert it to a ticket all within the mobile app.
1 vote -
Simple "Contact Us" Lead Form Website Widget
I would like it if I can have a simple contact form that can be intergrated into my website where you can just get their main contact information.
Name:
Phone Number:
Email:
Phone Issue: (Dropdown)
Phone Model:Just enough where the client can fill it out quick and submit instead of having to fill out a long form.
3 votes -
battery replacement recommendation
a way to notify customers it is time to replace their battery
0 votes -
Allow manual placement of devices on the POS
As of now devices are organized alphabetically or numerically on the Point Of Sale page during the ticket creation process.
This is a small issue but can slow down the check-in process because techs cannot quickly click on common devices without typing in the model. It is yet another optimization RepairDesk can do to improve efficiency for us.
Examples of issue:
iPhone 11 comes before iPhone 6 - not in correct order
Xbox 360 comes before Xbox Original - not in order
Galaxy S series is now below A series and J Series - should be on top3 votes -
Being able to send estimates via SMS
it would be nice to send estimates via SMS in case the customer doesn't have or provide a valid email address.
7 votes
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