289 results found

1. Upload New Picture for Added Device on Sell My Device Widget

   Is there a way to upload a photo for devices added? Newer devices such as Note 5, 6s, S6, etc are not available for preselection.

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2. Text Message Broadcast Module

   It would be great to have some sort of module, where you can send out a broadcast message via SMS to select customers, selecting either individually or via a date rage (i.e: customers within the last week etc) This would maybe allow for a quiet day at the shop to send out simple offers to maybe generate leads, repairs, sales or just to remind older customers your still there as a little knock knock!

   Benefits to this mean you can offer discounts and incentives for the customer to come.

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3. display customer address on drop down

   Can you display the first line of the customer address when selecting customer from the POS.?
   Not all our customers give email addresses so the only way to confirm a returning customer is to ask the first line of the address

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4. Bulk Edit or Delete

   Can we have the facility to bulk edit or delete records eg customers?

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5. Exporting filtered records

   When filtering records eg stock records by Apple, the export option currently will export all manufacturer instead of just the filtered records

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6. Register

   Hi Usman

   The POS is basically a cash register so it should work in the same format
   1. Select manufacturer,model repair part...
   After pressing next, the part should show in the register
   Then either select another part and press next (this should also show in the register) or have another button as well as next like "complete or confirm. It has also been mentioned that repair parts and accessories are merged. You need to be able to add another part from the same screen
   2. Once you get to checkout it gives a list of print types which opens another browser page, can't this go straight to google print(which funnily enough has been giving problems today) or have it print without opening a new page or google print
   3. If you put a security code in whilst booking in the phone, it doesn't print this on the check in receipt. As this is passed to the engineer you have to go into POS,view invoices and edit to retrieve it.

   Hi Usman

   The POS is basically a cash register so it should work in the same format
   1. Select manufacturer,model repair part...
   After pressing next, the part should show in the register
   Then either select another part and press next (this should also show in the register) or have another button as well as next like "complete or confirm. It has also been mentioned that repair parts and accessories are merged. You need to be able to add another part from the same screen
   2. Once you get to checkout it gives a list of print types which opens another… more

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7. Repair/Customer tracking - Improve workflow

   Currently when a customer comes in we go to the POS screen lookup or enter a new customer then start the process of selecting the device, serial number\IMEI problem part etc. The new screen allows the customer to fill some of this in. But we have repeat customers it would be nice when you enter the customer to see the devices purchased from us or repaired in the past by us then allow you to enter a new device or use an existing. Doing this we see the history of the device, not have to ask/enter the same information again about the device and be able to tell right away if it should be a warranty repair or a discounted repair.

   That I suggest is when you select the customer in POS a pop up screen shows two lists with the following information sorted by date

   Device History

   Date last touched, Manufacture, Device, IMEI/Serial, Action
   The action dropdown allows you to, Create new ticket, Trade in device
   • Create new ticket would then already know the manufacture, Device and would take you to the Problems selection of the workflow, then once to the Details page of the workflow it could have most of the information filled in from the history
   • The Trade in would all the store to purchase the device the same as the Trade In Add new Product but with most of the information filled in from the history

   Purchase History would show all past tickets from this customer with the following

   Date, ticket ID, Device, Task , IMEI/Serial, Action
   The action dropdown would allow Warranty Claim

   You could also show accessories purchased in the same purchase history and allow returns but this is minor

   Currently when a customer comes in we go to the POS screen lookup or enter a new customer then start the process of selecting the device, serial number\IMEI problem part etc. The new screen allows the customer to fill some of this in. But we have repeat customers it would be nice when you enter the customer to see the devices purchased from us or repaired in the past by us then allow you to enter a new device or use an existing. Doing this we see the history of the device, not have to ask/enter the same information again… more

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8. Add some more functionality to the scan function. Change the workflow

   The software has a scan function. You can push the on the button for the scan function and then scan a ticket and then you get some basic information.
   But there should be some more information here at this point. You get only some basic information, but I think it shall work like the following.

   Customer comes with a broken device. He explaines the mistake to the person at the front desk. The person at the front desk writes in the comments, what is wrong with the device and puts a label on the device and gives it to the repair shop.

   The first thing what the person at the repair shop makes, is to scan the label. Here, he finds some infos, what is wrong with the device. Here he should also to push a button and to make the diagnosis for the pre test. When he is ready, then he has to write his name to it (assign it to himself, that he made the pretest). Then he or another person makes the repair with the spare needed. And then he also has to write his name on it (assign it to himself). And then he makes the end test by himself or gives it to another person for the end test, which he has also to sign (assign it to himself).

   In that case, we would always know, which device was made by which technician, who did the pretest and who did the end test.

   Let me think, what the community thinks or how the workflow for a repair should be? Please share your thought!

   The software has a scan function. You can push the on the button for the scan function and then scan a ticket and then you get some basic information.
   But there should be some more information here at this point. You get only some basic information, but I think it shall work like the following.

   Customer comes with a broken device. He explaines the mistake to the person at the front desk. The person at the front desk writes in the comments, what is wrong with the device and puts a label on the device and gives it to the… more

   3 votes

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9. Make a proper full "standalone" booking module

   Like I've talked to Usman about;

   like a proper full booking module with overview, like a calendar
   screenshot from simplybook.me; http://alt2cdn.blob.core.windows.net/dist/s/simplybook-me_830264_full.jpg

   the ideal situation is that the repair guide wizard for web embed sends you to the booking module for date and time. the super optimal situation would be just to skip the lead part and direct book it IF THE REPAIR PART IS IN STOCK. But if not a lead is created so the shop can respond and follow up the customer when it becomes in stock.

   If this is unclear, contact me and I will elaborate.

   9 votes

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