General
289 results found
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Klaviyo Integration
Please can you add this to the integration of Repair desk.
1 vote -
PLEASE: Integrate RepairDesk with eBay for Sales and Inventory
The number one shortcoming for RD is that it does not integrate with eBay (where we sell 90% of our phones). Currently, the only way to get accurate sales figures is to MANUALLY enter the 'Sold' amount from ebay on the RD inventory record, then MANUALLY transfer that item from 'In Stock' to 'Sold online'. Super Tedious ...
Solution: I can use the RD ITEM ID (which is unique for every phone) as my 'Custom SKU' on ebay when I list each phone. Then, when the phone is PAID FOR by the customer, an API is generated which notifies RD…
10 votes -
Add ability to offer warranty on Trade-in items
It's the law here (UK) to offer warranty and so it's really essential to be able to set the warranty duration. As this doesn't exist right now, the usual workflow to create a warranty repair ticket doesn't work either. To refund someone for a trade in is also different. This relatively simple addition would help us abide by the law, improve receipts, improve refund/repair workflow and help us keep our bookkeeping correct.
3 votes -
Want to see summary daily email.. like i had before in other system i used. How many new jobs came in..how many jobs picked up. Sales...Card
Want to see it daily once register is closed at days end. Summary email
Dropped off
Picked up
Sales..cash..credit.1 vote -
Customer Facing Display + Self-checkin
Ability to collect customer signatures and self-check-in without having to manually switch between different tabs.
2 votes -
Phone Pro - Make customer phone number clickable
Option to call a customer by clicking on their phone number within the RepairDesk app
1 vote -
Allow multi-store transfers between more that one store
Currently RD only allow us to transfer a ticket between two stores.
If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.
Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.
16 votes -
Shopify Sync added to logfile
Currently Shopify sync doesn't leave a log when its activated or deactivated.
This causes issues when troubleshooting sync errors or issues
1 vote -
Add the Mark Up % field to the Create Serials pop-up during GRN process
The inventory allows for a mark up % to dictate the retail price based on the cost price.
In a GRN when the Create Serials is clicked on it would be great if the mark up % from the main inventory file would show here between the Cost Price and Retail Price.
This would ensure the Serialised Price would match the Inventory Retail Price.
4 votes -
Make an option for an address campaign.
It would be nice to be able to automatically send my customers a text message with their appointment date and time, the store address, and a Google maps link to the business whenever I create a ticket. We get a lot of customers via phone call, so phone pro is awesome, but it would be great to be able to send the info right to their device as soon as I enter it.
3 votes -
When you click on the "searchlight" icon to perform a customer search, make it automatically link to the search frame
When you are in POS, when you click the search icon to find a client, the cursor does not go to the search field. You have to click again just to type, adding another step that is unnecessary. Either make the search field permanent, or make the searchlight icon do what it should.
1 vote -
Add business name to ticket fields
Instead of a custom field, add business name to main customer entry fields. It does not make sense to have it on an extra custom field. Most shops have business and enterprise clients.
9 votes -
adding date range on the pdf version of the tax report
adding date range on the pdf version of the tax report. right now when the report is ran, the date range does not show up. It would be greate if we could see the date range on the report. makes it easier to track the time period
3 votes -
Commission Calculation
Commissions should be calculated based on the person who added an item to a ticket or invoice. Not based on the person who clerked or rang out a repair ticket. Please add an option based on who actually added the item.
3 votes -
Add Days/Months Filter Option for Store KPIs "Shop Visitors" Report
Instead of only which Times, I'd like to see which Days are our busiest on average as well as which months throughout the year. This can be done manually through other methods but to see it in a graph would make things incredibly easy
1 vote -
Add Status for Products on a Ticket
Sometimes a customer will add a product such as a case or charge cable to their ticket when they first sign their device in for a repair. Unless specifically notated, there is no way to tell if a customer left with that product OR if they will still need it when they come to pick up device after repair. This could result in giving multiple products away by mistake or not giving them their accessory at all. A simple status selection of "Picked Up/Fulfilled", "Holding", or "Ordered" for each product line would be very useful when it comes to having…
3 votes -
Choose which Item Categories will Sync across stores
We utilize the Trade-In section to keep track of devices that are purchased by separate stores as well as devices purchased from vendors for resale. I'd love to have the ability to select ONLY certain retail products for item cost sync across all locations. As it stands, when our main location lists a new Trade-In device as purchased, it seems it affects our other location. Sync is great and useful for creating new repair options, new models in the system, and new products BUT it will quickly get confusing as we open more locations when Trade-In options appear for all…
1 vote -
Ticket Priority / Grouping / Default filters
Been with Repairshopr from almost 8 years. Just switched to Repairdesk.
One feature that I really miss is the ability to assign ticket priority levels (low, normal, high, urgent, etc), the ability to group filters together such as status/priority, tech/issue, etc, and the ability for each user to be able to save a default filter selection when they open the manage tickets page.
15 votes -
Default Due Dates & Time For Repairs Per Service
As most people do we have certain time frames for different repairs. Would be nice if we could configure the default due date for each repair service rather than one global default due date.
2 votes -
Add an option to add "Part order" to existing PO
Much like Special Part order that this option exists, please add it to the common Part order as a PO might include items for several tickets.
3 votes
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