Sometimes a customer will add a product such as a case or charge cable to their ticket when they first sign their device in for a repair. Unless specifically notated, there is no way to tell if a customer left with that product OR if they will still need it when they come to pick up device after repair. This could result in giving multiple products away by mistake or not giving them their accessory at all. A simple status selection of "Picked Up/Fulfilled", "Holding", or "Ordered" for each product line would be very useful when it comes to having multiple employees keeping up with the same customer. This can also show a customer that they did receive their product at time of sign-in if they are unsure.