General
289 results found
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Combine buyback Devices data with "All Devices"
I just started looking into trade in device widget.. and I basically have to set up every device again. Why not combine the two? Colors is already an option on https://app.repairdesk.co/index.php?r=devices/index listings. Along with the checkboxes for "on POS" and "show on widgets" you could add "show on buybacks" and then ask for size, condition, etc rather than having it in 2 different places.
2 votes -
Add sort to databases.
In inventory & services, click the column to sort in order.
4 votes -
Is iT possible to ADD a mark when you sent people the e-invoice? So that at invoice you see ho you already sent invoice to
Is iT possible to ADD a mark (checkbox) when you sent people the e-invoice? So that at invoice you see who you already sent invoice to
12 votes -
Display descriptions of Repairs in POS screen
I think the descriptions of the Repair should be displayed at the POS screen so the person to make the booking will understand the issues and thus the cost to explain to customer.
At the moment the description of the repair will show on the invoice which is not useful to my opinion. The decsriptions for the repair should be a short explaination about the repair so it can be read by the staff who may not be the technician.4 votes -
Hi guys any way to integrate shipping labels on here? Would be great to be able to print off labels for Mail-In Orders
Hi guys any way to integrate shipping labels on here? Would be great to be able to print off labels for Mail-In Orders for returning repaired devices
6 votes -
Two way google calendar Sync
It is important to be able to have in real time the availability of each technician, at the same time see if there is any way that when the repair is completed, an update is made in the calendar leaving that time available, many cases that the repairs end before promised time and google that time is not available.
2 votes -
Sales history of items on their page
I’d like to be able to go to a particular item and see a detailed analysis of its history.
All sales
All tickets currently allocated
All customers who have purchased it
All replacements under warranty
Overall cost of remaining stock
Overall profit generated on the item
Average cost of the item based on all the purchase order prices of stock which remains0 votes -
code for first name in canned responses
Currently all emails and texts say Hi First Name Last Name - it is less personal than having just the first name. It also saves characters in SMS.
I also would like to have the {device} code just show the name of the device, rather than the full device AND what it is having repaired - it just looks silly having "Your iPhone 6 iPhone 6 battery iPhone 6 screen has been repaired"
0 votes -
Easier navigation through system
On each page there should be back and forward arrows through items, customers, invoices, etc.
If I have to make changes to each item (or just view a list of items/invoices/customers), I currently have to open the item, make the change, save it, go back and find the next item, repeat.
If there were previous and next arrows between the chosen products/invoices/customers etc it would simplify things.There should be links to the item page from invoices, tickets and repair bundles.
- So if I notice an error (price, spelling etc) I can simply click on the item to open…2 votes -
Custom fields for Inventory items
I have several different suppliers who use different codes - being able to add new fields to an item to store this info would be handy.
I have my own SKU on all my items, so these need added.
I also need this to add the storage location of parts and items.
For example:
In shop one the iPhone 6 wifi flex may be in cabinet 1, drawer 5, section 3 (so a custom field with 1.5.3 is required)
In shop two that part might be in cabinet 2, drawer 19, section 4, so 2.19.4Another field for exclusions such…
0 votes -
Add search by partial matching
When searching for items / customers / anything.
If the search engine was able to search parts of words from any part of the item, customer name etc.
For example:
iPhone 5 Display - Black - OEM
- Currently I have to type part of the full phrase exactly as it is, from the start, to find it.
On my old system I could type a few letters of key words:
- iPh 5 oem bla
- OR: OEM Iphone (to find all iPhone OEM screens)The makes it much easier for techs to find what they need rather than…
12 votes -
Add a search bar to the POS page.
Add a search bar to the POS. This could help find specific repairs more quickly or help someone find an appropriate trade-in device according to the device brand or cellular carrier needs of the customer, or lots of other things.
2 votes -
Reminders in Repairdesk
It will be very important if the RD handles reminders, set important details about the reminder, including which customer (optional), which tech should follow up, and when the reminder will pop up on the screen (it's due date).
18 votes -
Lead capture form/to manage leads/embed to any website page/link it to campaigner
Lead capture form which sent data goes to manage leads which we can embed to any website page and link it to campaigner for drip marketing
2 votes -
Option of receiving leads from email
We could have the option of receiving leads from an email to an email address that we use for these purposes, then this lead arrives at the lead module and we can convert it into a ticket or estimate, in the same way to block the entry of certain emails and mark it as spam. In this way we can receive work orders in a simple way without the need for a wiget or very elaborate form which saves development time for both you and us.
1 vote -
Automatically Calculate Markup Price
When we enter the cost and the retail price the system gives us a percentage markup, imagine that we can place a markup and based on the cost the system system calculates a price that maintains our % desired margin. We all know how variant the market is today buying prices vary like crazy, and each time we have to be checking if we are working with the correct prices and manually change them. Then the flow would be like this: In each item or service we mark a desired markup or % of desired margin, when we get an…
5 votes -
Allow Purchase Orders to show in Transaction Log
Purchase orders that are paid could be shown in the transaction log,in order to have a more accurate feel of the transactions made.
16 votes -
iPad IOS Features - technician Work Bench
In the IOS APP Build a WorkBench Page for Tech to Work on.
A simple space to fill up the Repair Ticket to Start.
-Scan Bar/QR Code or Tyep-in the Repair Ticket to start one repair.
-Repair Timer Automatically Started. Page Display Repair Titel/Repair Note/Pre-Check/Passcode/and Dignotics note. (One Scan to start everything)
-Tech Review the info and start the repair.
-Once Repair Finsiehed/Unfixable/Need customer agree to continous... Click "Done on This Repair"
-Once Repair Done - A page to Edit "Repair State"/Adding Repair Note and adding "What Parts used during the repair"(maybe 2 screens. maybe you through a charging port…7 votes -
iPad Deposits
Their should be a button on the iOS Tablet that can take a deposit for phone/tablet part that isn't in the inventory. Its a more complicated to first put the part in the inventory and then having to take the deposit for the part. This will help technicians that are mobile and that are using the iOS Tablet for tickets.
1 vote -
Offers/ deals tap in the POS /Appointment wedget
I always offer a $10 OFF with any repair on the accessories or screen protectors. and that always help my business to create more revenue.
I wish that we have a html tap (that can be disabled) after the customer/ employee choose the repair in the POS/ Booking widget to include some offers like add screen protector or buy a cell phone case.
This idea already implemented on the website below:
https://www.imend.com/repairs/Regards
1 vote
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