code for first name in canned responses
Currently all emails and texts say Hi First Name Last Name - it is less personal than having just the first name. It also saves characters in SMS.
I also would like to have the {device} code just show the name of the device, rather than the full device AND what it is having repaired - it just looks silly having "Your iPhone 6 iPhone 6 battery iPhone 6 screen has been repaired"
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