General
302 results found
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Phone Pro - Make customer phone number clickable
Option to call a customer by clicking on their phone number within the RepairDesk app
1 vote -
Shopify Sync added to logfile
Currently Shopify sync doesn't leave a log when its activated or deactivated.
This causes issues when troubleshooting sync errors or issues
1 vote -
Make an option for an address campaign.
It would be nice to be able to automatically send my customers a text message with their appointment date and time, the store address, and a Google maps link to the business whenever I create a ticket. We get a lot of customers via phone call, so phone pro is awesome, but it would be great to be able to send the info right to their device as soon as I enter it.
3 votes -
Inventory count: Show all inventory items with quantity on hand (negative too)
In inventory count you should be able to see all items that have a quantity on hand (including negative). That way you can check what you do and don't have compared to that list and count accordingly.
You should also be able to set all items not counted to zero.
This is very important when doing a complete inventory count.
I used to use Quickbooks POS and this made managing inventory very easy.
Image of their layout
https://i0.wp.com/blackrockbusiness.com/wp-content/uploads/2014/05/Physical_Inventory_Form-1024x534.gif?resize=1024%2C534
The option to reset all items not counted to zero is very important27 votes -
Add an option to text message the invoice
There is currently the option to email an invoice link where the customer can pay online. Can a text message option be added as well?
9 votes -
Default Due Dates & Time For Repairs Per Service
As most people do we have certain time frames for different repairs. Would be nice if we could configure the default due date for each repair service rather than one global default due date.
2 votes -
How do I fix QuickBooks update server not responding?
To fix QuickBooks update server not responding error, you need to first configure the network connectivity in your system in a correct manner. It is possible that something is wrong with the network connectivity setting and it is causing the issue. Also, you need to check which programs are running in the background of your computer system. The unnecessary and extra load of these background program may cause this error, you can close this and then try to updating QuickBooks.
To get more info visit : https://quickutilities.net/blog/quickbooks-update-server-is-not-responding1 vote -
Add Status for Products on a Ticket
Sometimes a customer will add a product such as a case or charge cable to their ticket when they first sign their device in for a repair. Unless specifically notated, there is no way to tell if a customer left with that product OR if they will still need it when they come to pick up device after repair. This could result in giving multiple products away by mistake or not giving them their accessory at all. A simple status selection of "Picked Up/Fulfilled", "Holding", or "Ordered" for each product line would be very useful when it comes to having…
3 votes -
When you click on the "searchlight" icon to perform a customer search, make it automatically link to the search frame
When you are in POS, when you click the search icon to find a client, the cursor does not go to the search field. You have to click again just to type, adding another step that is unnecessary. Either make the search field permanent, or make the searchlight icon do what it should.
1 vote -
adding date range on the pdf version of the tax report
adding date range on the pdf version of the tax report. right now when the report is ran, the date range does not show up. It would be greate if we could see the date range on the report. makes it easier to track the time period
3 votes -
Commission Calculation
Commissions should be calculated based on the person who added an item to a ticket or invoice. Not based on the person who clerked or rang out a repair ticket. Please add an option based on who actually added the item.
3 votes -
Add Days/Months Filter Option for Store KPIs "Shop Visitors" Report
Instead of only which Times, I'd like to see which Days are our busiest on average as well as which months throughout the year. This can be done manually through other methods but to see it in a graph would make things incredibly easy
1 vote -
Minimum order quantity
It would be nice to have an option to set a minimum reorder quantity. As an example, I buy screen protectors in bulk, either 25 or 100 to a pack. My supplier will sell e fewer than that, but I have to pay extra for a part pack. It would be nice to have an option such that any time a specific product is added to a purchase order, it will automatically be added in multiples a set quantity. E.g. when I order screen protectors, only order 25, or 50, never 28, or 32.
4 votes -
Repair parts is not being deleted.
When you add a repair service, the attached parts is well added under “parts used for repair”. But if you erase the repair service and you select another one, the part is still there. So stock goes wrong and profit also.
1 vote -
3 votes
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Step by step guide in checklist form on repair tickets
For example
PC Software Tune/clean
1- run malware scan
2- run ad ware remover
3- clean logs
4- wipe down Pc
this would be great for helping remind new staff or showing customers what exactly was done ,
our admin staff will then be able to see exactly how fair through a repair the tech is at a glance31 votes -
Choose which Item Categories will Sync across stores
We utilize the Trade-In section to keep track of devices that are purchased by separate stores as well as devices purchased from vendors for resale. I'd love to have the ability to select ONLY certain retail products for item cost sync across all locations. As it stands, when our main location lists a new Trade-In device as purchased, it seems it affects our other location. Sync is great and useful for creating new repair options, new models in the system, and new products BUT it will quickly get confusing as we open more locations when Trade-In options appear for all…
1 vote -
Add an option to add "Part order" to existing PO
Much like Special Part order that this option exists, please add it to the common Part order as a PO might include items for several tickets.
3 votes -
Restrict any activity in Repair Desk unless employee clocks in first
There should be a setting that gives us the ability to restrict any activity by an employee unless that employee has clocked in first. In the same aspect that you can not take a payment unless you have clicked "start shift" and entered your starting cash totals for the day.
2 votes -
After pay integration
A lot of our customers use afterpay and it would be great to link the API within Repair desk instead of an external site
5 votes
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