Add Priority Ranking for Custom Status
It'd be very helpful to allow users to prioritize a custom made status so that they can be organized within the list evenly along with others.
The Tickets Module has its own priority when viewing them on the "All" tab. Pending, Waiting, and In Progress Statuses show at the top of the list while Completed, Repaired and Collected, and Cancelled status tickets are at the bottom of the list.
Example of issue:
We have created a "Cancelled and Collected" Status option to let us know that a device was not only cancelled but also picked up by customer and not left at one of our locations. Tickets marked as "Cancelled and Collected" now automatically appear on the first page of the "All" tickets tab and clutters the dashboard making it difficult to sort tickets that are of high priority to us.
Josh H
shared this idea
Hello,
We have already an option to set the custom status type.
Can you go to the Settings > Order Status > Ticket Status > Update the status “Cancelled and Collected” > Action > Edit and set the type “Closed” or “Cancelled”.
Once you set the status, it will automatically display below in the list after the open tickets.
Hope it helps.
Let me know if you have any further questions.
Regards,
Uzair
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Josh H
commented
Thanks for the reply! Unfortunately, I think the issue is that the "Cancelled" ticket type option does not work correctly. It doesn't sort these custom tickets to be at the very bottom of the list with the other tickets marked as the default status "Cancelled". Instead, it leaves the tickets in their original places scattered throughout the open tickets. I have however tried using the "Closed" ticket type option and it does group all of our Cancelled and Collected tickets together, but immediately under the Pending, Waiting, and In Progress tickets which is undesirable.