General

  1. Automatic bundle discounts for repairs

    Usually customers buy more than one repair, example if they want charging port to be changed, usually at the same time you change the battery.

    If customer chooses both of those repairs in appointment calendar widget, there should be ability to automatically count discount for two separate repairs.

    Example, normally charging port change costs 50 USD and so does battery replacement. But when you change them at the same time, customer gets the whole thing at 75 USD.

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    RepairDesk has finally launched the “Inventory Bundle Module”. It’s an amazing feature to upsell and cross-sell items at your repair store.
    Using the feature, you can group two or more repair services together and make a “Service Bundle” offer it at a specific price.

    The module is available in the “Enterprise Version” of RepairDesk.

    You can learn more about from the following knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1942357-inventory-bundles

    If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co

  2. Heads up in Shop ticket Display

    The manager can have better control if he has a better image of the flow repairs or tickets. Displays by lines, by colors, by priorities or deadlines.
    All of this info (dashboard) designed for big-screen / TV, easy to see it.

    1 vote
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  3. 3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. 7 votes
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  5. Combine Customers

    I have so many customers that need to be combine. I don't want to delete the duplicates because they have transaction history, The issue really lies on the leads. It will duplicate the customer every time.

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have introduced the “Merge Customers” option. If you have added a single customer multiple times, whether, by mistake or any other reason, this improvement is going to give you relief from the pain of duplicate records. Merge customer data efficiently with the option of combining those copies into one.

    Simply select a copy customer and the system will search all the customer profiles that have the same first name, last name, phone number, or email information. Choose the best match and merge the two into one. Your repair shop software will link all tickets, invoices, and other records of the two copy account with the final one.

  6. Add VAT Margin Tax scheme for Trade In sales

    In the UK and other EU countries, we pay full VAT on our repairs and sales, but on Trade Ins we only need to pay VAT on the margin.

    The VAT should be calculated on the difference between the selling price and buying cost, NOT including repair costs.

    As RepairDesk does not allow this type of VAT calculation, the reports are useless to any VAT registered business who is in the used device market as it will calculate the VAT incorrectly.

    This also means I will have a load of extra work to by calculating it myself on a spreadsheet.

    15 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    113 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Good News! RepairDesk android app (beta edition) is available on play store & you can download it from this link:-

    https://play.google.com/store/apps/details?id=com.rdmobile

    Features available:-

    - Dashboard
    - Create or edit repair ticket
    - Add notes or upload pre/post repair attachment
    - Collect customer digital signature before or after a repair is completed
    - Create or edit invoice
    - Add payments
    - Email Invoice
    - Cloud-based syncing with your store
    - Create new customers or use existing ones
    - Scan ticket, scan the invoice and scan inventory functionality
    - Add new inventory item, casual item, device & repair problem
    - Switch store functionality
    - Inventory Adjustment on enabled accounts

    We hope you ’ll ❤️ it.

    We’d love to hear your feedback. Email us at support@repairdesk.co with feedback/report bug or request enhancements.

  8. Add the ability to upload documents to specific tickets

    You can add pre/post device condition pictures to a ticket, but you can only attach documents to a customer profile, not to a specific ticket.

    Adding documents to a ticket would be helpful when a repair store requires specific reports to be written up and attached to a ticket, ex. a warranty repair report, or a damaged item report.

    8 votes
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  9. add device color

    add a field for device color when creating new ticket

    21 votes
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  10. SMS Campaign

    we need to add "Automated Followup SMS Campaign" in Campaigner section to be able to send sms and ask customers about their experince with our service and also send the social media links(facebok, google bussiness page, yelp,..) to let them write their reivews.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Our “Campaigner” module allows to set up custom campaigns to send follow up email and SMS to the customer based on certain criteria’s. You can also use default campaigns and setup according to your requirements.

    Please note that RepairDesk doesn’t offer SMS services. You need to integrate with a suitable third-party provider available in integrations of RepairDesk.

    You can find more information regarding “Campaigner” from the following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1126435-how-can-i-send-follow-up-emails-to-customers

  11. Auto Generate Serials (Especially on Purchase Orders)

    Having the generate my own serials, update the vendor and warranty with every single product is already annoying. Having to do it for a purchase order makes this task impossible without going through one by one.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have already added an option to create serials when you receive items from GRN against a specific purchase order.
    Once you hit “Create Serials” while receiving the item from GRN, there is a popup comes up that allows you to select a format to create serials automatically.

    You can find more information from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1093384-how-to-receive-partial-stock-and-create-a-goods-re

  12. FIFO Inventory Handling

    FIFO inventory handling to better track actual inventory costs without needed to create multiple items to handle different costs and suppliers. A FIFO inventory method should allow users to create a PO, convert it to a GRN, and then have the quantities and costs automatically updated for the items in the PO. For example, say I have 5 iPhone 6 charge ports that I purchased from Injured Gadgets at $5/unit and it is time to reorder, but Injured Gadgets raised their prices to $6/unit and I order 10 more. I should be able to add the charge ports to the…

    12 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have already added “Inventory Valuation” functionality in RepairDesk that allows you to manage your inventory with specific valuation method like “FIFO, LIFO or Weighted Average”.

    You can find more information from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1876849-what-is-inventory-valuation-and-how-it-works-in-re

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  13. Tax Exempt Customer

    Be able to have customer tax Exempt. I have several government and school contracts. Every time I do the ticket I have to change the sales tax for each item. It would be awesome to just have the customer always tax exempted so it automatically does it

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Have the Customer Facing Display with Customizability options

    It would be great to have the display show our logo or more a welcome message. That or be able to edit the fields that it displays so the customer has something other than "work order display" to see. Maybe even a slide show of sales promotions. Its the first thing they see when they come in.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We have updated the “Customer Facing Display” widget exactly based on your requirements. Customer Facing Display is now the perfect companion for RepairDesk users that allow you to streamline checkout, displays order details & save customer’s signature on a work order using a secondary tablet.

    1: You can run a promotion with a slideshow banner.
    2: You can display your own store logo
    3: You can configure the widget according to your requirements
    4: You can use “Self Check-in” functionality along with the widget

    You can find more information here: https://www.repairdesk.co/customer-facing-display

    You can learn to set up from following knowledgebase article:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1102397-how-to-configure-customer-facing-display

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  15. Add the ability for customers to add gratuity / tips to invoice!

    My customers frequently leave gratuity for services performed and often ask if to have it added to the invoice. What I would like is for a gratuity option to pop up when the customer swipes their credit card just like it does anytime you pay for other services like a salon or restaurant. I have not locked in on which credit card processor I'm going to use with RepairDesk, but this option would definitely make me choose one over another. Thanks!

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Custom fields for tickets

    sometimes when creating a repair ticket, you need more info to be added to the ticket, for example, if a device had previous attempts, or you need to enter a test parameter when ticket is created, or if the device have any history, or after finishing the repair sometimes you need to do some tests, and you need a ready field to enter the value of the test result instead of writing it every time in the notes,

    also for some devices a couple of questions are needed to ask the customer upon creating the ticket (i.e. device account info,…

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re so excited to share with you what we’ve been working on for the last several months i.e. “Custom fields for repair tickets”.

    Our goal at RepairDesk is to empower repair shops including cell phone and computer repair stores, by providing them tools that help them move forward and today, we’re a step closer to that goal, with the release of custom fields.

    With custom fields, now you can create a text field for device type, color, special order notes, priority, or anything else that’s important to your workflow for a more personalized system that also gives your technicians clarity on repair jobs across the board and these fields are specific to each repair category. We hope you LOVE it!

    There are three types of custom fields you can create in RepairDesk:

    Textfield
    Dropdown
    Checkbox

    You can check knowledgebase and video to use custom fields functionality in RepairDesk

    https://repairdesk.uservoice.com/knowledgebase/articles/1921693-custom-fields

    If…

  17. gift certificate\ store credit option

    Option to add in a gift certificate, sell them in the POS and print two receipts one showing the purchase and one to act as a gift certificate. when a customer purchases a gift certificate it creates a record of the sale with the dollar amount available. later the customer can use the gift certificate as a form of payment you would enter the code off the printed gift certificate and it would deduct the sale off the balance recorded with that code.

    The same system could then be used for in store credits from returns.

    21 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    RepairDesk has introduced loyalty and store credits module in “Enterprise version”.
    Store credits module will allow you to offer in-store credit to your customers instead of cash for trade-ins and refunds. This feature keeps a record of how much a customer has in-store credits, and allows them to use it to pay for repairs or purchases.

    With “Gift cards” module, you can sell gift cards to customers, so that they may be able to pay for a repair using the card instead of cash. This feature is designed to create gift cards directly from the POS that your customers can then redeem in the future.

    You can learn more about the “Store Credits” module from the following knowledgebase article:-
    https://help.repairdesk.co/knowledgebase/articles/1937059-how-to-use-store-credits-in-repairdesk

    Also, you can learn more from this video:-
    https://youtu.be/OMlWGA6tb58

    You can learn more about the “Gift Cards” module from the following knowledgebase article:-
    https://help.repairdesk.co/knowledgebase/articles/1937014-how-to-use-gift-cards-in-repairdesk

    Also, you can learn more from…

  18. Make Products that can be tied together

    Sometimes I sell products that are always or sometimes tied with another product. Like a plan attached to an activation fee, or shipping costs associated with a mail out repair, or accessories that may be suggested on sale. Can you add the ability to bundle products to the POS?

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    RepairDesk has announced an amazing feature “Inventory Bundle” to allow you to upsell and cross-sell items at your repair store.

    Using the feature, you can group two or more repair services together and make a service bundle, or pair multiple inventory items (accessories and repair parts) in a product bundle, or even better, do a mix-and-match with the option of creating a product/service bundle.

    The module is available in the “Enterprise Version” of RepairDesk.

    You can learn more about from the following knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1942357-inventory-bundles

    If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co

  19. Enable conversion tracking with booking widget

    We use facebook ads and google adwords to drive traffic to our website. Currently it's difficult to see the conversions we are getting with this traffic for these ads. It would be great to be able to add conversion code to the confirmation page.

    7 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Searching Item Id takes way too long in Trade-in inventory

    Please make a field called 'item ID' so when searching with an item id it doesn't search every field. this is way to time consuming when having to update several devices at a time.

    7 votes
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