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Rosh

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  1. 18 votes
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    planned  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Rosh commented  · 

    This would be extremely useful.What has happened to this? I agree with Mario too. Even though you can do this through add note. It would be useful to have this option.

  2. 14 votes
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    planned  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Rosh commented  · 

    You should have an option to change the warranty details after a ticket is created. Go to the ticket and edit it. Scroll to the bottom of the page it should list the part used if correctly marked during booking in. This should be under the section 'ticket items'. From here it gives you warranty options. There are a few options on the drop down list. Choose whichever is appropriate to you. I hope this helps.

  3. 50 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    • Increase upselling and revenues with RepairDesk "Suggestive Sales Alerts **

    We are going to develop “Suggestive Sales Alert” functionality in the “Enterprise version” that will allow you to upsell products to your customers and increase sales by displaying sales items to your front desk staff.

    - Option to display selected items whenever a ticket is created, re-opened or you checkout so your staff can sell more.

    - Offer commission to your staff on upselling to boost sales.

    - Have advantageous deals for your customers.

    - Have a dedicated report to check your upsells and track which staff member has more attachments in sales along with his/her commission.

    Please check the functionality workflow from this link and share your feedback.

    https://rddeveloper.invisionapp.com/public/share/HG12YBUND8#/screens/477222331

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    Rosh commented  · 

    You can do this by adding a technical repair note (which can be found when you edit the repair ticket) and by flagging the note. This will display when you search up the ticket on checkout and could act as a reminder. I hope this helps.

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